- Large blood or other dark stain in the middle of the bed comforter - Lots of leftover pieces of food in the couch also stains on the couch - Large blind in the bedroom broken, could not open at all - Interior door handle broken, could not close door - Exposed socket on the wall (we had an 11 month old baby) - Kitchen sink leaked all over the inside of the cupboard, no hot water in kitchen - Dining room table was full of chips and paint coming off of it. Some things were fixed while most were not. After many follow ups, they eventually put us in a different apartment after staff originally told us no others were available. At the new apartment, we went grocery shopping only to find that the stove top and microwave did not work. The owner Arnaud Rasquinet promised compensention for the whole mess, even asking for our banking information to send it. Then he never did and ignored all our phone calls / emails. During our one week stay we constantly got the runaround, not my responsiblity etc. from staff, one was paricularly rude. They ignored texts and phone calls, forcing us to walk to the office with our baby every day to try and sort things out. We spent much time of our holiday in Brussels trying to contact staff, walking to the office, dealing with staff, transfering apartments, unpacking and packing. To top it all off they marked us as no-shows for our online booking presumably to prevent us from writing a review. We had to sort that out to avoid being billed for our stay a second time. Terrible experience and customer service. Never got any money back despite promises. read more