Hotel is amazing, definitely ... wonderful rooms w a flare…read more Restaurant.... Ehhh Lovely touches inside

From the owner: Déjà reconnu comme l'hôtel particulier le plus somptueux d'Arles au Moyen-Âge, L'Arlatan fait une…read moreremarquable entrée dans le XXIe siècle à travers l'exceptionnelle vision de l'artiste Jorge Pardo. Une explosion de couleurs, de lumières et de design contemporain qui se répandent sur une gigantesque mosaïque de plus de 6000m2. Chaque chambre, chaque porte est une pièce unique, une œuvre d'art. Les quelques deux millions de fragments de mosaïque utilisés pour cette rénovation furent tous fabriqués à la main. Les différents bâtiments, dont la partie centrale est classée aux Monuments Historiques, s'organisent autour d'un magnifique patio, d'un escalier majestueux et de salons au charme incomparable. L'Arlatan vous accueille et vous embarque pour un voyage singulier et magique à travers l'histoire, les cultures et les sensations.

Perfect location right in the historic part of the city! We followed their directions and parked…read morefor free at the train station and walked in. Parking in the center is VERY limited.we had breakfast included in our room rate and it had many cold selections- breads, crepes, cheeses, meats, hard boiled eggs etc Be aware that all rooms require narrow stairs to get to. The do have a cute cafe on-site that we enjoyed a glass of wine from. Central to exploring the city!

This is a lovely rustic hotel. Just two blocks from Arles Amphitheater. Many dining options are…read morenearby. The rooms and lobbies are nicely decorated. It's. 3.5 stars ratings from me. Here's why: WiFi is a little slow, often glacial. Inner lock on our room doesn't work. We had to use keys given to us to lock it. Getting into shower stall was a bit tight, although it's nicely decorated. Breakfast buffet didn't look appetizing so we skipped it. And they don't have a freezer so there was no ice available.

Great location, great staff, and great value. We walked to…read moreall the tourist sites, restaurants, and center of town. Charming old town with narrow winding streets. If you are looking for an Intercontinental or Hilton, look elseware. Staff is great, making you feel welcome. Beautiful old-world lobby with great decor and beamed ceilings. Rooms are basic with high ceilings, but have everything you may need. Airconditioning worked very well. Plenty of hot water and good shower. Its a great value for the price. We had 2 rooms and we definitely recommend this hotel.

I was really disappointed on arriving at this hotel, and am still surprised that it is rated so…read morehighly on TripAdvisor and was recommended in the Lonely Planet travel guide. The place is, quite frankly, a dump. It was easily the worst hotel that I stayed in during my two-week trip to France. For one thing, there's no parking at the hotel and it's very difficult to get to. You have to park in a parking garage that's about a ten-minute walk away, then drag your bags up winding streets that climb higher up the hill until you finally reach the hotel. Then the ultimate disappointment: no elevator. We had to drag our bags up three flights of narrow stairs. By the time we got to the room, we were sweaty and exhausted. Then, there's the room itself. It was mostly brown, clearly old and worn, with a brown carpet and dusty corners. The cheap, thin towels had mysterious yellow stains on them. The wifi didn't work, and the whole place just felt run-down. And then our breakfast. We went to the breakfast room and had to wait ten minutes before anyone helped us. When they finally did, they brought a disappointing assortment of mediocre food. There was no choice whatsoever about what we were served, and none of it was very good. I'm definitely never coming back to this hotel, and I may even write to Lonely Planet to complain that they recommended it. It was so disappointing and the real lowlight of our trip.

The hotel where Picasso, Gogan, an Vincent stayed…read more The woman I reception was very helpful and refused to take a tip. I can't be more happy.

We had a wonderful stay here in September. The staff was very friendly and accommodating. The room…read morewas nice with a modern bathroom. In the evenings we sat outside on their terrace with a drink and watched the people stroll by. Only downside is that a simple breakfast is not included in the proud room fee.

Tired. Staff was only bright spot. Past prime and expense for what you get.read more

Very friendly staff, charming decor, and very accommodating of our dog. My family enjoyed our stay…read morehere very much and now I am interested in staying at the other hotels in this group.

I would list out everything that's wrong with this hotel, but it just seems easier to write out…read morewhat they did right.. but people have to know just how sh*tty this place is. Where to start .. ahh, let's start with the so called "high speed internet" this Best Western is so proud of. I think it's soooo high speed that my laptop doesn't even have the capability to keep up with the speed. Every webpage, mouse click - takes 5 minutes (or longer) to load. And only one device is allowed one login and password, one login/password will get you exactly 24 hours access. I know this because as soon as you log in, there's a pop up counting down the hours to the minutes to the seconds of your time left. I also forgot to mention that it takes 5-7 minutes just to connect to the wifi. Moving on -- Shower This hotel has one of the most retarded showerhead holder I've ever seen, it would have been better off not having the holder. All the holder does is provide a place for your showerhead to hang off of and point vertically to the floor with the precision of NOT getting any water on your actual body. No doors for the shower/tub as well nor curtains and a loosely hinged glass door to block the water from going to the sink. The sink in the bathroom smells old and moldy every time you turn on the water. Hey guys, how about just pour some bleach or something down the drain ? Soap and shampoo ? You only get 2 in 1 deal. A squeegie bottle attached to the wall. Are they really THAT cheap that they can't even provide a separate body soap and shampoo ? Or lotion, maybe ? Then there's the phones. In every hotel/motel I've stayed at, pressing "0" should get you to the front desk, but not in this hotel! Not just that but no call list are found anywhere near the phone. You want the front desk or room service ? Too bad! Put on your pants and shoes and walk to the damn counter, where do you think you are, a hotel ?! The halls in between each rooms, smell like used diapers. Yucky! Parking is available but for 14 Euros a night and no keycard for your garage. Only way in is to press the button for the front desk so they can buzz you in. I wonder if these guys have ever been to any other hotels where just inserting your room keycard should give you access to the parking gate.. you'd think that's easier than calling the front desk all the time. Finally, communication problems - No one really responds to any emails at this hotel apparently.. they seem to check their emails (maybe?) but no one replies, or reply when they want to. Staff are friendly though but everything else are not. I wish there was a rating lower than a 1 star.

Great value for your money in Arles - solid, not fancy, but good quality. Responsive front desk…read morethat provided us with a set of extra towels when we asked - though it was our fault that we didn't check the cabinets first for the second set they keep inside. Oops! :P The WiFi was great - consistently available, strong signal, and would remember your device without you having to log on or click something on a splash page every time. That is a rarity with hotels! Be sure to get a code for each device you're connecting. The private terraces are quite small, barely enough for two people to stand in, but the view is great even if you're just overlooking the red tile roofs of the neighboring buildings against the blue sky (I mean, we're in Provence here after all!). The front desk staff is multilingual and very knowledgable about the local free shuttle (see http://www.tout-envia.com), where to catch it to get to the Gare SNCF Arles. That's a huge help when you have luggage. The only quibble to the hotel is that we happened to visit right when the third floor swimming pool is under extensive renovation, but given the great food and wonderful ancient Roman sites in Arles, my priority was certainly not on swimming! :)

Little hotel near the Rhone river. Clean, well kept, and functional room. Friendly staff. No…read moreelevator. The sound insulation is not very good, you hear people walking one story above. Very reasonable price, we stayed in a double room for 50 Euros per night in late October 2008. Arles is a small city and most of the touristic place is within the walking distance from this hotel.

This was one of the best places we stayed at on our honeymoon. The owner was very nice and the…read morebreakfast is well worth it. Our room was spotless and relatively big. The place had a lot of charm. Our hotel was very quiet too, especially considering they were booked solid for the duration of our trip. The location was great as well, being extra nice on Wednesday, when the market is in full swing. Take the long walk home along the Rhone and enjoy the view! Definitely recommended!

Gorgeous! What an amazing hotel in Arles! Staff was very friendly, knew English but also let us…read morepractice our French with them! Very clean, very pretty and the decor was beautiful! The tile work in our room and bathroom was so beautiful and yet unique and modern at the same time! We went during the off season but I'm sure in the summer the cool tile feels refreshing during the French summers. Super close to main local attractions and museums as well as a nice glass of rosé. Wish we were back there now!

Absolutely spectacular rooms, delightful breakfast, and excellent location. One of the best hotels…read moreI've ever visited. We were lucky to get a room up under the eaves; out the bathroom window we saw the old courtyard a few hundred years old, and out the bedroom window we saw the Roman amphitheater a few thousand years old. Both windows have screens (probably inspired by the ever-present pigeons, rather than mosquitoes); with both open, the breeze flowed through our airy aerie. Breakfast is well done here --- a large spread of sweets including baguettes, pain au chocolat, apricots, prunes, hazelnuts, and croissants; savory including 4-5 types of cheese and some sliced meat. The breakfast host takes orders for coffees (including decaf) and eggs (the 5-minute was nicely soft-boiled, perhaps a little runny; the table next to us got a 10-minute egg.) The orange juice is fresh squeezed. (There was some annoying street noise from motor scooters and rap-playing cars zooming up the curving rue du Cloître, but not terrible. More entertainingly, there were a series of children's dance classes over at the amphitheater, starting with elementary school and proceeding through high school.) There's a second-floor terrace that promises drinks pulled by the front-desk receptionist if you dial 9, although we were unable to reach them when we tried; also a good place for a small picnic and a sunset. Truly spectacular.

This was our bike tour's hotel for one night in Arles, the town made famous by Van Gogh. Located a…read moreshort distance from the shore, it's central to the whole downtown Arles area, and is right across the street from the Musee Reattu, hence its name. While the building is quite ancient, they'd made a lot of modern updates and it had one of the most gorgeous patios ever. Our room was spacious with a really cute bathroom. They had one of the best free breakfasts we experienced during our whole trip, with a boiled-egg station, which I hadn't seen before or since. Plus the most amazing croissants, wow. That said, there were a few issues which prevent me from giving them a higher rating: - They went a little crazy with the lavender room fragrance and we were seriously gassed out for most of evening--we had to leave our window open in hopes of dissipating it but it stayed pretty strong the whole time. - The floor of our room was sloped, and the person whose bed was in the sloped corner had the worst night's sleep ever. - The bike storage was on the 2nd floor, and it wasn't easy hauling our rather heavy hybrid bikes up and down the stairs (granted, this is a very specialized problem--most of the guests probably won't have to deal with this) I think this place would be a good value for most travelers and worth a look. STEPH JUDGEMENT: Conveniently located with cute decor and decent amenities, but has some caveats.

What a great little hotel. I stayed here for three nights and really enjoyed the place. While Arles…read morewas a little lack luster this family run hotel was great. I enjoyed the nice breakfast, smiling faces, pleasant service and lovely courtyard. Don't hesitate to order a bottle of wine and sit in the courtyard and read a book. Yes the beds could be updated to a more comfortable mattress and a few little things could be repaired but the place has tons of charm. Also I'd recommend that they use a little less lavender fragrance. The other issues was that our neighbor was smoking in their room but I dint hold that against the hotel as it was against policy. Great service and great value!