Please do not consider this home for your loved ones…read more My brother lived here for about eight months. He was not in the best of health when me moved in, obviously, but I noticed a huge decline during his time there. First, I noticed some cognitive decline and asked for months for them to get him into a neurologist for testing. They kept saying "we've asked the doctor for a referral and are just waiting on an appointment". Had that appointment happened, his cancer would have been found seven months sooner, and his quality of life would have been so much better. They called me at one point to say he passed out. They said he "refused transfer to the hospital". For the next week, I kept asking for a Neurologist; he clearly had some event that needed to be checked out. They eventually admitted he was given the wrong medication and passed out. They said it was a sedative, but I have no idea. When I was there, it was common for his room to reek so terribly of urine, I couldn't stay in the room. His refrigerator was moldy, they called one day to say they were going to replace his water bottle - it was moldy. The only thing ever in that bottle was water, they let it sit for so long that it was unusable. I brought cleaning supplies to clean the room myself. The room are the size of a small dorm room, yet I had to rinse the mop out every few feet. I must have rinsed it ten or twelve times and the rinse water was absolutely black every time. At one point, he was in the hospital for over a week; I went by to grab a few things and there was STILL FECAL MATTER ON HIS SHEETS. His bed was made, but the poopy sheets were still on it. Who does that??? When I left the room, I noticed a gentleman sleeping on the patio with a lit cigarette in his hand. I received a call one evening to say he had fallen. They were supposed to look in on him every two hours. I was told the staff member had seen him 45 minutes before, then when they went to give him his medication, he had fallen on the floor. The reality is that another resident's dog found him. When the resident tried to get their dog, they saw him on the floor and called for a staff member. At the hospital, I noticed his toe nails were so long that they actually curled under his toes. I understand they may not trim them, but let me know, and I'll take care of it for him. On top of everything, he had items stolen. He liked to keep $40 in his wallet so he didn't feel like he had no money, twice it was taken. Our mother's watch was also stolen; it wasn't worth anything, but it was the only thing he had of hers. Many of the staff really have their hearts in the right place. But Evergreen is so short-staffed that they can't do their job. Additionally, they've recently brought in a new director who seems incredibly inexperienced and absolutely awful at her job. When we finally removed his belongings from his room, we had to wear masks; it smelled so bad. At that point, he had not been there for over two weeks, and it still had not been cleaned. There's so much more I could write. Bringing him chili dogs when he returned from his chemo treatments, the filth of the place in general, and the "you know how the sister is" comments (yes, I loved my brother and was an advocate for him, THAT'S how a sister should be!) Please, please, please, do not bring your loved ones here. It's an awful place. The people running it don't care about your family or friend; they aren't there to serve them. I can not imagine how his care would have been had I not been there every day. Note: I tried to post a photo to Tanya, the Director with her TicTok photo. Yelp wouldn't allow me because it went against it's guidelines for nudity.

Please don't bring your loved ones to this retirement facility!!! I live nearby, and I have found…read morean unattended resident in the middle of a busy street!!! The woman clearly should not be alone. She cannot control her wheelchair. This has happened three times!! When I brought her back the first two times the people at the front desk were totally apathetic. The last time I could not find anyone working there.

NOTE: I worked Exclusively with April Godales…read more To begin with, I looked for someone to help in dealing with my mom for months. Had hideous luck. Some made things sound too easy, brought New Age Ethics into a Alzheimers Dementia situation that really wasn't apropos, and there were others who were more interested in me having Power Of Atty or an updated Advanced Health Care Directive. I met with people that before they came to the house admitted they were at best semi-competent. I am an Only Child, have no family, friends or neighbors who can help in a hands on way. Before April, I was completely adrift. April Godales and my family always worked on a handshake deal. She visited the family home. The Nursing Facility my mom was at after her fall had given her multiple fractures, and even was there 12 hours before my mom got to the Assisted Living to make sure the bed arrived properly. IT wasn't only April that told me ins and outs of my mom's Medicare and Insurance situation, it was April who guided me through where to get my mom decent Furnishings. To wit, my mom began in a Respite Stay situation and when I realized my mom should simply be a Long-Term Resident with 6 days to get everything within the unit. April didn't blink an eye. She was around on weekends and available until 10pm most nights. April Godales is a A Level Sherpa. I honestly don't know where I--and much more importantly my Mother--would be without her. But here's the thing: I still had a physical and mental breakdown the day after my mom got to her destination and was safe & happy watching her favorite channels on her new Color TV. April was an unparalleled guide. But it has to be a family member making all the toughest decisions. The thing that was great about her was she laid everything out in an understandable way, and left the client to formulate the best decision for the elderly loved one. April knows this. The Case Managers and Insurance Specialists at facilities know this. But I am not sure that all the people who will contact Assisted Living Locators fully grasp where her job ends, and family's responsibilities now begin. She does a world class job as a professional. But the weight still has to fall upon family shoulders. You have to do your own heavy lifting for the family member you love. You cannot phone it in. That said, I looked for months and April & Assisted Living Locators were the only team at all worth their salt when the chips were down and the walls were closing in all around around me.

My friend asked me to help her find Inpatient Hospice. Laura chatted with me yesterday. Explained…read morethat there is no longer any free standing Hospice Houses in Los Ángeles. Assisted Living can't take people who are bed bound. So that leaves Board and Care facilities. There is 2 month minimum that start at $7,500 / month on Westside and $6500 in Valley - have to pay for 2 month minimum. (Private room) She then found me 3 B& C facilities that would take my 50 yo friend. Most places are for Seniors. I have forwarded the information to my friend. I really appreciate her taking the time to help me..

My grandmother has stayed here and recently passed away. While collecting her stuff we asked the…read morestaff if they still had a statue of hers (which was previously in her room). We saw the staff member go back to "check" and claim they didn't have it. Months passed and we called again to check and they somehow found it shattered in pieces. We were not provided an explanation of how it became shattered and the most disgusting part of this situation is that the statue was left with her hands holding up her middle fingers (and the rest of her fingers removed). Based on how the statue is designed, it would be impossible for this to be an accident from the shattering. This deliberate action is so slimy and left a bad place in our hearts.

My Aunt now resides at Foothill Retirement and I couldn't be happier with the entire staff, the…read morelocation in a residential neighborhood, with an acre of gated property and lots of mature trees and lovely landscaping that we both enjoy. I reviewed six places locally, and found the one closest to home was the Best, with a staff that treats everyone like family. They have been there for nearly one hundred years, and I am so grateful they had room for my Aunt at this time. I feel fortunate to be able to entrust her to their care, and visit her myself every day.

My fiancé's father is 81 with lots of health complications - Parkinson's, diabetes, memory issues…read moreand a recent hip replacement. He needs alot of help and requires 24/7 care. When we decided it was time to find him a place where he could get the help he needed, we had no idea where to start or how to find a suitable facility. Thankfully we found Assisted Living Connections and Jennahway. Jennahway spent time hearing us out and helped us understand our options, and we loved that she clearly had an in depth knowledge of the areas we were looking in and what was available, pros and cons, etc. She even provided a document with advice and questions to ask when we went on tours. We ultimately found the perfect place for our needs and had no hesitation in knowing it was home. Going through this process is stressful, emotional, and time consuming. If I was to give one piece of advice, it would be to start by calling Assisted Living Connections to ease some of these pressures and facilitate the process. We never felt any pressure to move more quickly than our own pace and it was great to have Jennahway by our side. There are so many options out there in LA, let the experts help and support your family to find the perfect fit.

When you are dealing with an elderly parent, especially one with dementia, you quickly feel as if…read moreyou are drowning - Jennahway at Assisted Living Connections was captaining the lifeboat that found me. With her calmness and knowledge she guided me through a system that is designed for you to fail, and provided information to help it all make sense and get me to the other side. I know how difficult this journey is and I am sorry if you are on this path. Do yourself a favor and let Jennahway and Assisted Living Connections be your guiding light.

This review is long overdue. Back in October of 2023, I spoke to Ron on the phone about wanting to…read morehelp my parents find an assisted living facility for them. I felt that he was genuine and honest. I could tell that he really cared and enjoyed talking with and helping people. He was very knowledgeable and honest about the types of facilities that would be a good fit for my parents. Susan then followed up with an email summarizing Ron's picks for my parents. I so appreciate their kindness. I could not recommend The Passat Group more.

I can't say anything but wonderful things about Ron. Though my father-in-law decided to stay in…read moreMassachusetts and not move to Los Angeles, Ron gave us his personal best throughout the entire process. Trust that you and your loved ones are in good hands should you need help finding where to go next. This is such a difficult decision, and Ron is just the person you need in at your side.

What an amazing facility! The care is 10/10! I've been in and out of this facility many times and I…read morecan't stop raving about it to people I know. Not only is the care amazing, the place is spotless. They always have home cooked meals. You can 100% trust this facility with your loved one.

From the owner: A&A Assisted Living Homes is a charming residential care home located on the historical La Tuna…read moreCanyon passing through Verdugo Mountains Southeast of Shadow Hills, neighboring to equestrian properties. We provide loving, considerate and high-quality care for seniors in a home-like setting, and offer support when needed for your senior loved ones. Our facility is for seniors who need various levels of personal care and with the passion and commitment of our caregivers, we aim to improve the quality of life for each individual. We ensure that all residents feel at home here by offering exceptional care, compassionate assistance and a full range of amenities designed especially for elderly. Our Services We provide daily services such as bathing, dressing, housekeeping and daily bed making, personal laundry and linen service, medication reminders and assistance, coordinate transportation for dental and medical appointments, home health nurses and PTs, Hospice and incontinence care, preparing nutritional meals and serving appetizing snacks. Organizing different social and recreational activities. With 24-hour assistance from our professional and conscientious staff, we offer everything needed for individuals who wish to maintain their independence while enjoying their retirement.

My mom was pleased with the care that she had here. she said, "the staff was very sweet and…read moreunderstanding." Thank you guys and gals for your help and for treating my wonderful mom.

NOTE: This factual and timely review has been taken down twice already. Burbank Rehab REALLY does…read morenot want the public to see the truth: Facility-wide scabies infestation has been left unaddressed for months. Patients have developed severe infections from the their scabies bites, requiring multi-day hospitalization. Facility management continues to ignore this life-threatening problem. The County Health Department has currently been ON-SITE daily for more than a week now. Avoid Longwood Management owned facilities if you care about your loved ones.

I called looking for immediate guidance and sargis was definitely responsive and attended all my…read morequestions. He went out of his way to find solutions to help Provide the attention I need for my mother , he was very informative and was willing to do whatever it takes to find the proper care .

I was looking for a place for my grandfather and after contacting so many places with no luck I…read morecame across to ValleyVillageSeniorLiving. Sam who answered to the phone was very knowledgeable in answering to our questions and concerns and putting us onto the right direction. It has been few months already that my grandpa is in ValleyVillageSeniorLiving and can say they deliver what they stated initially which was crucial for us. Thank you guys keep up the hard work!

Both of my grandmas live here and we love it. The food is good! Rooms are nice and the facility is…read moreclean. The staff is awesome with an extra shout out to Diva!

I loved to be there today! Great event with Arts and Crafts inspired by Carmen Miranda-they made…read morebeautiful hats for the Citrus Festival-it was called the event...The presentation highlighted the exceptional quality in service which gives freedom to the tenants to have activities of their own and a warm house to return too after life adventures like visiting museums and parks. People were charming and happy! The food was so delicious I will always remember the warm garlic bread treat and the lemon bar was to LIVE FOR! Thank you very much to the organizers for a wonderful lunch and loving hospitality!

I'm currently a patient at Providence St. Joseph's in Burbank, and I want to share how truly…read moregrateful I am for the care I've received. From the moment I arrived, every nurse I encountered has been an absolute sweetheart--attentive, compassionate, and genuinely caring. They never let me fall asleep feeling worried, and they consistently made me feel safe and supported. I came into the ER on Tuesday night with my children, and the staff helped me immediately. What started as a normal day ended with me being admitted and scheduled for surgery. I'm here alone, and while my kids are thankfully with family, being in the hospital on a holiday by yourself is a heavy feeling. You want to be home, but you also don't want to take anyone else away from their plans. The reality of my surgery hit me hard. Wanting a tiny bit of comfort, I called the kitchen right as they were closing just to ask--if possible--for some ice cream. Nothing specific, just something small to lift my mood. I got the voicemail and left a simple message, saying I understood if it wasn't doable and wishing them a happy holiday. About 20-30 minutes later, there was a knock at my door. Even though the kitchen was closed, a staff member brought me a cup of ice cream--and surprised me with the sweetest little strawberry cake topped with whipped cream. That act of kindness meant so much to me. It's those small, thoughtful moments that remind you how good people can be. To the nurses and the staff member who went out of their way to brighten my night: thank you. I truly appreciate you.

My review is specifically for the ER department…read more I truly try to be understanding because I know hospitals are understaffed, overwhelmed, and the staff deals with difficult situations every day. I've always remained polite and patient during my visits. But after multiple experiences here, I honestly feel like something needs to be said. Every single time I've come to this ER, the wait has been excessive -- usually 7+ hours just to be seen or placed in a room, followed by several more hours waiting for updates or care once inside. I understand emergencies happen and patients are prioritized by severity, but the overall experience feels extremely disorganized and lacking compassion. The waiting room is consistently dirty and overcrowded, with visibly sick people sitting for hours without updates. What bothered me most, though, was the attitude from some of the staff at the front desk. Patients and family members asking simple questions are often spoken to like they're inconveniencing the staff just for needing help or clarification. During my most recent visit, I spent nearly 10 hours there before eventually deciding to decline admission and go home. I was placed in a room without a pillow or blanket and asked three separate times for a blanket, but was ignored each time. No one expects perfection, especially in a busy ER. But basic compassion, communication, and respect should still exist. People come to the emergency room scared, sick, in pain, and vulnerable. The way patients are treated matters just as much as the medical care itself. I genuinely hope this department improves, because no patient should leave feeling dismissed, ignored, or like they were a burden for simply needing medical help.