1. LCI Pools & Spas

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St. George, UT

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LCI Pools & Spas

2.3 (3 reviews)
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4 years ago

Beware you will lose your deposit and never see a pool. Will never answer your calls !

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4 years ago

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6 years ago

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Sharky

Sharky

(12 reviews)

After Shawn changed the settings in my pool, I came home to a nearly flooded house!…read more Obviously I called him in distress, he told me to use a pump and he'd try and make it back out in a FEW DAYS!!! I'm no contractor, but if you nearly flood someone's home, you address them the situation IMMEDIATELY! Far from impressed with his service or his attitude. And yes - the SPA is supposed to be full. When I returned it was almost empty!! In addition - the sensor issue that he came here was never fixed. He took it upon himself to make all these changes to my Schedules, Pumps, etc. I would've been better off without Shawn ever showing up at my house. As you can see - Shawn advised me to shut off my entire pool and her return in a few days to address. Would anyone accept that? In addition, he was never concerned about the issue HE created. Mostly concerned about being paid! Shawn has commented that my pool wasn't taken care of, blah blah blah and also bringing my wife's comment into this, which you are a liar - she stated we've had nothing but problems with the pool.. hence you being hired and approved by ME and ELEVATE! And why would I expect anything for FREE? I have a home warranty that pays you (not this time). I wouldn't hire this company to maintain a pond. Fact of the matter is - HE changed my settings and it almost flooded my home, PERIOD!

If you're too busy, then just let a person know! Photos of…read moreour text correspondence attached for reference. Was referred to this company because the first one I contacted was too busy. After a brief phone call I sent him a text, as he requested, with all of our contact information. The communication was poor to say the least. Looks like I dodged a bullet based on the reviews. Have since found a great pool company that expedited our needed repairs as well as a pool cleaning company that we love. Anyone local & reading feel free to dm for a referral.

Absolute Comfort Hot Tubs & Swim Spas - Hot Spring Spa - Sun River, St George Utah

Absolute Comfort Hot Tubs & Swim Spas

(33 reviews)

$$

I read some bad reviews about Absolute Comfort Spas but it's under new ownership and we are so glad…read morewe purchased our spa at Absolute Comfort. Brad and Mike were so knowledgeable and accommodating. They were also very friendly and helped us get the right spa. We had been to four other stores and were surprised that not only was Absolute Comfort the most affordable, all the other stores were a month to two months out for delivery. When Absolute Comfort asked when we wanted it delivered, as a joke I gave them three days. Our delivery was in two days. Now that's service. Not only were they the most affordable, they offered a great discount because I'm a veteran which I really appreciated, and included all the chemicals we'd need and several extras. They're also great about after sale service. I've taken in water samples and they give a great analysis printout that tells you exactly what chemicals you need to have crystal clear water.

When I first went in I spoke to Mike about purchasing a hot tub and he was super nice and…read moreinformative. He showed me a few in the showroom and explained the features of each spa. He also assured me that they had a warranty. When I went back to purchase the spa a few days later Mike was not there. The owner Russell was there and he set me up with financing and the spa was delivered a few days later. The first day I used the spa I noticed one corner light was out. I contacted Russell and he said it's not a problem and he'd be out to fix it within the week. That's the last I've ever heard from them. I've texted a few more times to request a date for the spa to be fixed and was ghosted. If this is an example of their customer service once their product is delivered then I'm very disappointed. I hope nothing else goes wrong with my brand new hot tub because it doesn't look like this business honors service warranty. Shame.

LCI Pools & Spas - poolservice - Updated October 2026

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