I went with a group this past Saturday (7/8/2017) to LBI Parasail. There were 7 of us; However, only 5 of us participated while the other 2 sat on the boat and watched. I went on with my girlfriend. Before anyone went up in the air, we were informed that if anything was wrong while we were up there, we were to give a distinct signal with our legs that the crew members designated so that they could pull us in. Once it was our turn, we got up smoothly but after a few minutes my girlfriend felt sick. She said she was going to throw up so we began giving the signal with our legs so the crew could bring us down. After a couple of minutes of no response from the crew to our signal, my girlfriend proceeded to throw up both on herself as well as me. I then began screaming as loud as I could to get their attention but since they play music on the boat, nobody can here a single thing. Now, we are giving the signal and screaming for them to stop while my girlfriend continues to vomit. After 10 minutes of this, we finally are brought down. Not because of the signal, but because our time was up. From 300 feet away, to the boat itself, we were giving the signal, yelling and screaming, and begging them to stop taking pictures of us. Once we finally reached the boat, both crew members did not acknowledge anything besides the wedgie I had from shaking my legs back and forth for the signal. I then confronted them about the issue and told them what happened, yet they proceeded to give excuses as to why they didn't see us and never apologized once. The group that we were with told us that they noticed us giving the signal and told the crew immediately; However, both crew members told them "they are probably just doing it by mistake". That is a disgrace. If you make a signal for people who need to come down then you should follow the procedure. Not only did you ignore us, but then lied to us about not seeing the signal. A new procedure needs to be put in place or new crew members need to be hired immediately. Being 300 feet in the air in need of help but having nobody there to help you is an extremely traumatizing experience and nobody should have to go through that. LBI Parasail is extremely lucky that the only issue we had was nausea. Someone could have a heart attack while in the air, and if the crew ignores them and lies to them like they did to us, then they would be in serious trouble. Not only would that person either die or be seriously impaired, but the company itself could be in serious jeopardy. This situation CANNOT happen ever again. LBI Parasail needs to make some changes quickly before something like this happens again. I do not want to use names, but we were there on Saturday 7/8/17 at 11 AM. As for the crew, you know who you are. As for LBI Parasail, check your schedule for Saturday to see your crew during this time and hopefully you will do something about this. read more