Sales person was great, the manager not so much.... We had 3 issues with them…read more... 1st issue, They damaged our walls removing old granite? Understandable.... 2nd issue, we personally went to a place they recommended and chose 2 slabs we liked.... After they cut them and installed 2 pieces of 4, I realized they cut it on the wrong side.... We had asked for the leather side and not the shiny side.... 3rd issue, they cut it to wrong size for over hangs .... Still dealing with this and the manager is saying, I gave you $500 off for cutting the wrong side.... They just want your money and have not heard back from them!!!

Could improve on customer service follow up and proper measurements. I completed their survey with…read moremy concerns and never heard back. This was after I paid my invoice in full. I should have held back payment until they came with a proper fitting piece for my outdoor BBQ counter. I'm still pretty disappointed every time I look at it. They used a small filler piece at the joint and epoxy filler that turned yellow in the sun. Overall not happy.

This is the worst company for installation and professionalism…read more They installed our granite countertop and backslash September 2018 as of December 2018 they still have not finished. They left us high and dry. The granite cracked and they will not make good on repair or replacement. They never ground down the underside or finished where it met the cabinets. The owner tried to say that the crack was tolerable..

After seeing how well my in-laws's Granite Transformations countertops held up over the last…read moreseveral years, my husband and I decided to call for a quote. This past week we had Granite Transformations install our countertops. We could not have been happier with their service or the product. From the first minute we called for a quote to the minute they departed our home after installation, they were nothing but professional. The product is gorgeous and absolutely transformed our kitchen. I gave five stars because I believe their service and product deserve it. I watched as they swept and cleaned on their way out the door. It wasn't until later that I noticed they hadn't wiped down our cabinet doors or appliances. I was left with a slight dusty mess, but nothing that wasn't cleaned within 15 minutes time. All in all, based upon our experience, we would highly recommend this company.

We updated and expanded our kitchen better utilizing the breakfast area. Our primary goal was to…read moreadd more storage and pantry space, while making a few upgrades and updates to the existing area. We met with Ben Lee and he guided us through the entire process. Ben expertly designed what we were envisioning and he had some great ideas to improve our vision. The bottom line is, we got what we wanted and more. A big thank you to Ben and his Kitchen Sales team!!!

Currently working with Art on kitchen and bath rooms. He has been very helpful so far.read more

When was the last time a company met and exceeded your every expectation? That was my experience…read morewith Kitchen Tune-Up Knoxville, TN. They have just completed over $15,000 worth of reconstruction after water damage to our home -- they do more than just kitchens! Wes, the owner, was responsive, professional, and had excellent communication throughout the project. The pricing was very competitive and fair. Those who worked on our project -- Justin, Kevin, Race and Nathan were true professionals. They arrived when scheduled, did quality work, cleaned up everyday when they finished and kept us posted on progress throughout the project. Any questions were promptly answered and every detail was seen to meticulously. I cannot recommend this company highly enough.

Nathan and Alex are extremely talented - they did an excellent job repairing my kitchen cabinets…read more They were very professional and courteous and worked quickly to complete the repairs. Outstanding craftsmanship and service!

Absolutely exquisite work, attention to detail and friendly, fair and trustworthy staff. They…read morestarted my job quickly and it turned out perfectly! Highly recommend!

My new kitchen looks amazing! I wanted a unique backsplash, but tile that wasn't too trendy…read more Ashley helped me find exactly what I was looking for. Highly recommend Exact Tile to create your own space.

This is who you want to do your countertops!! I worked with Amanda Leahy at KWG and she was awesome…read moreto work with. She met with me and looked at slabs a few different times until I made up my mind. She was patient but steered me in the right direction and gave great suggestions. She has a great eye for kitchen design. The owner Kyle even spent the morning looking at slabs and was extremely helpful and knowledgeable when it came to different countertop materials and surfaces. Their prices were super competitive and the installation was flawless. Their turnaround was also quicker than I expected. Very professional company and I just wish I had found them sooner. I was just going to do my kitchen counters but after seeing how easy it was to work with Amanda and everyone at KWG, I decided to do a laundry room and two bathrooms, too. If you're shopping for new countertops you need to stop everything and call Knoxville Wholesale Granite now! It's been a few months and I am still so happy with the choice I made to use them. 10 out of 10 highly recommend!!

While the people are friendly, the follow through and communication is greatly lacking…read more I had 4 no shows and no calls leaving me hanging on 4 separate occasions. Also, they installed the wrong counter tops that are a leather finish, rather than smooth. They offered to replace them, but that meant I would have all the plumbing to redo. I asked the sales person what other options did we have. I have yet to hear back. Between appointments being missed to return calls never happening to the manager not following through on commitments makes this a soft 2 star rating. That's probably generous!!

Contractor here…read more Very disappointed with the customer service. I stopped by to pick out countertops and explained upfront that I was in a hurry. I was assured that wouldn't be a problem and was told a quote would be sent over so I could move forward with a deposit. Unfortunately, that never happened. Over the next two weeks I called seven different times and was never able to get a response, return call, or quote. Communication was essentially nonexistent. I ended up going to another countertop company yesterday. Their technician came out the same day, provided a quote on site, and I was able to write a check and move forward immediately. The process doesn't have to be complicated. Prompt communication and follow-through go a long way.

I'm a tile installer after I left a job completed they came in and cut through the waterproofing on…read morea curb severing the heated shower electrical wire. I guess to make their stone fit. to date haven't paid for the repairs I had to go back and fix because of them. which was quite a bit. A stone company should not cut off any part of a shower. If they needed to adjust any part of the shower curb they should have gone through the proper channels and we could have avoided any of the destruction caused by having to remove the glass, stone, and broken tiles caused by the removal process. No good! Don't even want to write this but I didn't cause the damage.

Cannot brag about this place enough. They are incredibly family-oriented, easy to work with, and…read moregenuinely committed to bringing each customer's vision to life. Everything they've done for us has been flawless. We've been repeat customers over the years, and we wouldn't trust anyone else. Even with multiple moves, they've consistently found ways to enhance and improve each new space we've been in. Their use of high-quality materials, combined with an exceptional work ethic, really sets them apart. The Staley's run their business the right way.

I rarely write reviews, but I was so happy with Staley Marble & Granite's price and service that I…read morefelt compelled to let others know. We had previously ordered from another granite/quartz countertop company for our newly-built home in Sweetwater, TN. We later found out that the Owner could not fulfill his order with us due to a medical situation in his family. We googled and found another countertop company - Staley Marble & Granite. We were living in Colorado at the time and couldn't fly out to see their inventory. They face-timed with us and walked us thru what they had. They were very helpful throughout the whole process. Their price for the quartz and granite countertops (kitchen, bathrooms) was even better than the previous company. They installed the countertops and they looked beautiful! A month later, we had a little coconut oil ring from a bottle left out overnight on a bathroom counter. They had one of their guys come out and take the ring out and reseal the counter - no extra cost! Staley Marble & Granite have great prices and service! I highly recommend them!