A Frustrating, Overpriced, and Uncomfortable Experience I've…read morehad a deeply frustrating experience trying to get three split-system ACs serviced. Despite being clear about my requirements during booking, the process was a total mess from start to finish. Day 1: I moved heavy furniture to provide clear access. The technician provided quotes but claimed he "didn't have time" to do the work. I was charged nearly $300 just for the quotes. Day 2: Moved all the furniture again. The second technician arrived but wasn't qualified to perform the quoted work. While he was honest about his limitations and tried to fix the scheduling error with the office, I was now two days down and hundreds of dollars out of pocket for no results. Day 3: For the third attempt, I scaled back and requested only one AC be serviced. The technician arrived and immediately made me feel awkward by pointing out my previous 1-star review. He remarked, "Let's see what we can do about a 5-star review," yet proceeded to do only the bare minimum--nothing to actually address the prior service failures. The Breaking Point: After the third visit, I was invoiced for all three ACs despite only one being serviced. I had to call the office to dispute the charges for work that was never performed. The Verdict: By the time I received the "correct" invoice, the total cost (including the initial Day 1 charge) amounted to the price of a decent quality new air conditioner--all just for a basic service and clean. Between the scheduling incompetence, the awkward confrontation regarding my review, and the billing "errors," I cannot recommend this service.

I DONOT RECOMMEND FALLON SOLUTIONS My experience has been atrocious to say the least. In summary -…read moredeceptive practices, coercion, defective work by carpenters and unprofessional conduct by the office and management. I expected the work to be high quality as profusely promised by Jared the carpenter and I'm absolutely devastated with the substandard work performed. I booked a quote for replace of 2 doors however I was manipulated/coerced into also having 2 new door frames , its now evident they use upsell tactics to get more money out of you by suggesting extra repairs that aren't necessary . The quality of work is disgraceful I didn't receive what I requested and the two new doors I bought were never installed . I now have 2 door frames that are defective, substandard and misaligned with the old previous doors reinstalled crooked with a lean instead of my two new doors! There was NO duty of care , the scope of works wasn't adhered to by the carpenters Jared and Billy's and the substandard carpentry breaching the QBCC building code. The carpentry was rushed due to a mixup by an office staff member . Jared convinced and promised me he would do a top quality job - that's NOT what I received I paid $2987.41 for bodgy defective carpentry that I didn't need . Secondly, I want to express my deep dissatisfaction and frustration with the appalling way the office staff has handled the carpentry booking and repair experience. From start to finish, I have been misled, manipulated, ignored, and treated with a complete lack of respect. I was assured upon making a booking that the carpentry work I requested would be carried out on the same day. This was completely misleading and ludicrous . I waited 2.5 weeks to get a booking with Jared . What happened next was totally unacceptable! On the morning of the scheduled repair -- at 6:50 AM, no less -- I was informed that a different carpenter would be attending. I specifically requested Jared the same carpenter who completed my quote that assure me he would be doing the repairs . When I refused to accept the last-minute change, the office staff member was rude and hung up on me -- simply because I wouldn't allow her to pressure me into accepting someone else. That behavior is unprofessional, unacceptable, and frankly disgraceful. I was then fed a series of conflicting and dishonest excuses: * That the original carpenter "only does quotes" (a lie, as he told me himself that he performs carpentry), * That "company policy" dictates I get whoever is available on the day (another lie -- there is no mention of this in the contract or any communication). Eventually, I was given the original carpenter Jared -- the same one who, according to your earlier lie, "doesn't do carpentry" -- but not until 11:00 AM. It is very clear that my time and commitments are not considered important by your company. Since then, my calls were continually diverted to voicemail. This is not just poor service -- it's outright avoidance and neglect of your duty of care to your clients. This entire experience has been riddled with lies, bait-and-switch tactics, and deliberate avoidance. I do not appreciate being misled, dismissed, and left chasing answers that should have been transparently communicated from the beginning. Jared did not perform as promised . I wish Jared and Billy never came to my house at all I don't tolerate defective work and lack of transparency and coercion . Good luck to anyone who tolerates this type of behaviour. I wish I never had Fallon attend my property. I requested they reattend to fix the defective work and they have since refused only to suggest I pay someone to bog all the defects !! I have forwarded a defective carpentry application to the QBCC. I DONOT RECOMMEND FALLON SOLUTIONS

To be fair my air conditioners didn't get serviced by Bill, but my experience still definitely…read moredeserves 0 stars. Bill called promptly following my online enquiry and made an appointment for 9am this morning. Then immediately took $396 from my credit card. I started work at 06.30 and left at 08.30 to be home for my 9am appointment. At 08.26 Bill left a message on my phone stating 'I am here and will wait for five minutes'. He didn't answer my 08.32 or 08.33 calls. He then answered at 08.36 and said that he had left for his next job and that the traffic was busy so it would take 15 minutes to come back. I pointed out that would almost work out perfectly for our pre-arranged 9am appointment. This clearly made Bill angry and he grunted 'no, I have to make another time'. I said I would ask someone else to do the job. He then texted to say my service fee would be refunded... Incredible.

From the owner: Air Conditioning service and repairs to all brands, all suburbs of Brisbane, Gold Coast, Ipswich…read moreand Caboolture

We are very happy with our new ducted air-conditioner. Its quiet and the A4Air guys were so nice…read moreand polite and tidied up after themselves. Glad we chose you.

From the owner: From quality Wall Split Air Conditioners to the latest in Ducted Air Conditioning technology, A4Air…read moreConditioning installs economical air conditioning systems across most brands to ensure your comfort in all seasons.

Very polite and efficient group of guys, i was kept in the loop about when technicians were turning…read moreup to my rental property and the technician turned up on time. Mitch called me to arrange everything , he was polite and made sure he knew all of the details of what was required for the job so it was done properly keeping my tenants happy, Thanks guys, Highly recommend Thompson Cooling.

From the owner: At Thompson Cooling Air Conditioning Specialists, we have a team of experienced and knowledgeable…read moreair conditioning and refrigeration technicians working alongside our fully qualified electricians. Catering to commercial clients, we provide emergency air conditioning breakdown repairs 24 hours a day, 7 days a week, 365 days a year. We understand how important cold rooms, refrigeration, and air conditioning systems are to your business. This is why we have the best technicians in town. This is how we are able to accommodate your business’ trading hours.

Caloundra Sunshine Coast. Got Brad to install a unistrut stand under a pool heat pump that was not…read moresustainable bracketed to a wooden fence (it was taking the fence down and about to end up in the pool) and was no longer level. Amazing, excellent service. No one on the coast seemed capable of just building a simple stand (especially NOT the many pools shops here on the coast - grizzle, grizzle) to support a pool heat pump - (it was in the too hard basket - even our usual handyman who we shall not mention - was incapable of the same simple task and bodged up the area with two planks of wood just self supporting under the weight of the pump - dannnngggeerrrous). Thx kindly for Wattec and their excellent service. It was expensive, but they had to travel to the coast and it would have been a lot more expensive to replace the heat pump and all the other equipment if everything had collapsed. Thanks again Wattec!

From the owner: At WATTEC we have a support team offering over 30 years experience in the air conditioning and…read morerefrigeration field. Based in Brisbane we specialise in air conditioning installation, refrigerated laboratory equipment repairs and service, heat pump installation, repairs and service.

My fridge was leaking and there was water underneath. Their repair man came and fixed it at a fast…read morerate. He was experienced and knew what the problem was about immediately. I'm very happy for the services they offer.

From the owner: Air conditioning, Refrigeration and Appliance repair serviceread more