This is my first review for Dr. Nahl, and a bit late since I actually saw her several weeks ago. I…read morewas scheduled for Cataract surgery on one eye and then Laser surgery for the other eye (post Cataract) the week after.
In regard to the first meet and pre-surgery appointment, I have mostly all good things to report. The main issue (and reason for 3 stars) is due to confusion. I'll explain. My son and I arrived on time and chose to use the car Valet Service due to my physical limitations and time factor. We were told they close at 5pm (this is 2pm) so make sure to pick up the car beforehand. We figured no problem, should only take 2-1/2 hours at most for pre-op testing. Unfortunately, once we got in, the paperwork to complete took around 30 minutes itself (the writing was so small and hard to read), so I'm sure that put me behind others. Shortly after, I was taken in for the testing. I had a very nice, quiet, gentle man assisting me. I have never had problems with eye testing in the past (having done this surgery before), however, it was confusing at times. He really did not explain what he was going to do or what he was testing for so I just tried to follow his verbal directions which were often hard to hear. He'd say (in a barely audible tone), "blink, don't blink". Then not say anything and repeat it over and over and over. Sometimes he wouldn't say "don't blink" so I was never sure if he was repeating it bc I didn't do it right or simply bc that's how many times he needed to do it. By the time the 3rd or 4th test came up, my back was killing me from all the awkward sitting with my face planted uncomfortably in the eye machine. I began to voice how much pain I was in, having walked in with a cane and obvious mobility problems, and asked how much longer this would take. He muttered something about a test that wasn't really necessary but something this particular Dr wanted him to do. We kept doing the test repeatedly, with the "blink, don't blink" issue. My eyes were so strained and tired by that time, having done all these other tests, that it was hard for me to suddenly stop blinking unexpectedly each time, so we kept repeating it over and over. He would mutter something to the effect that the scanner was not "picking up the right range" . I kept apologizing bc I thought it was my fault that he had to repeat it so often. Finally, after all the testing, we had to wait over 30 minutes for Dr. Nahl to talk to me. And boy did she talk! She bragged a lot and kept looking at and repeating my issues and how she was going the extra mile for me. When I stated that we had been there for awhile and my back was really hurting (which she responded to with condensation), she explained that the last test didn't need to be done and in fact, there was something wrong with the scanner itself and that's why he kept repeating it. I was stunned and bit frustrated bc here I was apologizing for being such a lame patient and unable to "stop blinking" - and it wasn't me afterall. All that said, we did not leave that office until 5:15! And it was like a torture session! I even mentioned the valet parking issue several times, expressing concern about them closing at 5pm and how we would get to our car. They weren't the least bit concerned. But sure enough, it was an ordeal getting outside and then getting to our car - which they had parked several blocks away! There was no way in my physical condition that I could walk that far, so I had to wait another 40 minutes on a cold, wintery nite to finally get our car and go home in major traffic! (Thx happily to the parking security guard who had to drive my son over in his cart)
Here's the best part.....! After weeks of planning, a 3 hr OV/testing and a couple of phone calls to verify everything, one week before surgery, I get a call and msg that says 'gee we're really sorry, but apparently Dr. Nahl isn't part of your insurance plan afterall, so we have to cancel the surgeries and we'll just let you know when she does accept your insurance'. Whaaatt!!!??? You have got to be kidding me! I don't care how good she thinks she is, I don't want her to do my surgery anymore - that was the final straw - and that's not even everything I could add to this review about my experience.
Anywho, do what you want with this information, but I personally lost my respect for her and her office staff.
