Fool me twice, shame on me. Two times I hired this company and both times I was completely screwed over with zero compensation.
I hired Lavdas Limo for my wedding. On my wedding day, they were 30 minutes late and did not call, leaving my groom wondering if they would ever get there, setting my wedding party behind schedule, and cutting into our precious and priceless photo shoot time, which I will never get back.
The cost of their 30 minutes of lateness is more than 30 minutes of limo time. It's 30 minutes of photographer and videographer time, reception hall time, and worst of all was the cost of the stress it caused the groom and me on our wedding day.
The response from Lavdas when we reported our experience was "We will give the driver a write-up. Let us know when you need a limo next, and we'll give you a good deal."
In the back of my mind, I thought "Never."
Then my friend's bachelorette party came up, and we needed a limo. For some ungodly reason, I thought I'd give Ron (the Lavdas Limo manager) a second chance and see what he could do. He offered me a deal that was not impressive. It wasn't until I sent him a Groupon for another limo company that was significantly cheaper than the "great deal" he offered me that he matched the competitor's price.
At that point, he was no longer doing anything to make up for the mistake they made at my wedding, they were simply matching a competitor's price. But we signed the contract and hoped for the best.
The night of the bachelorette party, we reserved the limo from 8 to 1. It arrived at 7:52 p.m., so at least they weren't late. That's where the success ended. They sent us an 8-10 passenger car and we ordered and paid for a 14-passenger. We had more people than would fit!
The driver didn't know how the mistake happened. We called Ron and he said he was embarrassed and that it was all his fault. He said he double and triple checked to make sure it was right, and he didn't know how it happened.
At 8:15 p.m., the driver left in the empty limo to take it back to Warren (40 minutes away) and get the larger car. She came back with the proper vehicle at 9:40 p.m.
We arrived at our first stop 90 minutes later than we planned, which caused 11 of us to have to pay cover at the bar due to late entry. I explained this to Ron, but he offered no compensation. He said he would give us the limo until 3:30 at "no extra charge." We didn't want the limo until 3:30, we ordered it until 1:00, but since Ron's mistake set us back 2 hours, I would certainly hope he wouldn't charge us for making up the time we had already paid him for!
Overall, this company has completely failed me twice. They've offered no compensation other than the verbal promise of a great deal next time, which I tried to take them up on, but they failed me again. Communicating and communicating and communicating with them STILL does not ensure you will receive the service you order and pay for.
Buyer beware -- go with another company. I wish I had done so twice now. This company is managed by total fools. read more