Horrible pedicure experience at Nan Nail Salon in New Hartford, NY. The "basic" spa pedicure costs…read more$50, plus an additional $30 charge for gel with French polish, which would be acceptable if the quality matched the price. Unfortunately, the staff appeared poorly trained, and communication was extremely difficult due to limited English proficiency, making even simple requests or feedback nearly impossible. I asked multiple times and ways for options for the base color of my manicure and no one could understand me until the owner came over to interpret. There was little interest in customer experience or service quality, and the overall appointment was very unpleasant. For the prices being charged, I expected far better professionalism, attention to detail, and customer care.

Although it was a bit annoying hearing the phone ring every 10 seconds and the lady doing my nails…read morewas the only one able to pick up I had an incredible experience, the lady that did my nails was very friendly, gentle and very talented with what she did, I was a bit upset they couldn't do 3D nails but she still did a fantastic job and provided great service even after she finished the nails she gave me a small back massage. 10/10 would go again but definitely need to call early and make an appointment because if you don't, you could potentially have to wait hours or until next day to get any service done.

Filthy and way over priced! I'm not sure what their hype is all about or what it's supposed to be…read moreabout but they need to take some of the money that they charge people for mediocre haircuts and put it into a cleaning person.

Always top notch service Willing to go the extra mile…read moreespecially with children. Definitely recommend.

Excellent services and nice stylists. Always a fun and positive environment. Bridal hair services…read morewere also amazing. It is great to see a knowledgeable and confident team. I would not go anywhere else for hair in the area!

We have been traveling all summer. It was now late September and my pedicure that I left our home…read morein Phoenix with had seen better days. Where does a girl go when in a small town in upstate New York. Well! That is what my trusty Yelp app is for, right?! Hot Spot Salon and Spa had a good rating and reviews and was less then 5 miles away. I had an appointment with Danielle. I appreciated her questions and the way she made sure I was comfortable with the pedicure chair and water temperature. She made pleasant conversation that made the whole experience very enjoyable. She is very experienced and knowledgeable. Not only is she a nail technician, but she also does hair and makeup. I made sure I left with her business card.

I just love these people so much! I was in Florida for the year last year and no one compared. I…read moresearched for years for a good nail place and they check all my boxes. Friendly communication, comfort, (including massages when your nails dry and they ask you ahead of time if you want one), good prices for the work they do, if you're unhappy about anything they accommodate, punch cards, free lotions from time to time, I can go on and on! I highly recommend them. This review was long overdue. I wanted to add to my review, since I noticed others have mentioned their nails breaking, if you go in and tell them you broke your nail, they fix it for free. They accommodate everything.

Wonderful experience. Clean and friendly. I would highly recommend this spa. Great overallread more

I walked in last minute. I was seated immediately for a gel pedicure. The technician was…read morefriendly and professional. She took her time and made sure I was getting exactly what I wanted. I would highly recommend this nail salon.

It is important to note I didn't have any services while visiting this salon. I accompanied my…read morecousin who had a gel manicure and fill with Linda. I was impressed my the cleanliness and services offered at Miracle Nails. The layout is very spacious and the customer service is good. On one side of the salon are 10 spa pedicure chairs and the opposite side features nail tables. Additionally, there are other portions of the salon for chair massages, waxing, and separate types of pedicures. In the middle of the salon are two sofas for waiting and candy bowls on display. As one waits, they can choose their polish color(s). The woman who greeted us on the way in was kind enough to pull up a seat for me next to my cousin. It was very nice of her to seat us together when she could've just had me waiting on the sofa. I also thought it was awesome that Linda gave my cousin a 5 minute neck and upper back massage toward the end of her manicure. This is definitely a nice touch. If I lived in this area and my daughter wasn't my manicurist, I would absolutely enjoy services at Miracle Nails.

They were able to accommodate me right away as a walk in for a mani/pedi…read more All of the staff were super friendly. Lucy did an excellent job on my pedicure. She was not afraid to get in there and work on the knots in my legs. This is the 2nd time that I have been there and I think it will be my new go to.

I love this place. Great staff, talented at what they do....fun to chat with, they work fast and…read moretake good care of you....no sales pressure for add-ons. They really know how to run this place...walk ins? never keep us waiting...my sister and I both love this place. It's worth the drive, honestly. Prices are more than fair for 2026.

Very disappointed after seeing such positive reviews. My mom had regular polish on and they…read moreinsisted it was gel and up charged her for the removal. In addition they cut her cuticles 4 times until they bled and never said anything. I had the regular pedicure which again they changed the price. Would be concerned about the lack of sanitizing of tools between customers.

Had a girls day with my little cousin so we decided to get our nails done! It was a Saturday…read moremorning and everywhere was packed, but Cool Nails was accepting walk ins and they got us right in without any issues which I very much appreciated. We got gel pedicures, she had a full set and I got ombre gel dip. It came out to be about $240 with tip. They did an amazing job and I'm so happy how my nails turned out! They're legitimately beautiful and perfect shape. I will definitely come back when I'm in the area!

Artist rushed my pedi and was slightly upset that I didn't like the color she suggested. I've had a…read morefew bad experiences with Tina, she is extremely rude and the company disregards their customers. She dismissed me and my group of friends, was passive aggressive and then refused to service us because we were disappointed with her attitude and behavior, which we vocalized to the owner, hoping we could receive service from someone else or improve service for future customers. Tina and the owner even told us as customers that "we might not get what we want", and to sum it up, "since we know everything to do it ourselves, since we're professionals."My friends and I were unsatisfied with her waxing/nails. I'm paying you for your services, I'd hope that I'd be able to get the service I'm paying for. But Tina made it very clear that she wasn't receptive to what we wanted as customers and that it was her way or no way. There was no communication that we weren't gonna get service, the owner was trying to non-confrontally push us out. He then hovered over us at the atm and inside the store, making it feel like it was racially motivated. We were on first name basis but because Tina was "frightened" by us, it changed the way we we're being perceived. I'm disappointed because this spot was so nice, until it wasn't. The other staff is great but unfortunately I've had 3 terrible experiences with Tina and I've decided not to return.

They offer nice things but the quality of the actual service wasn't worth the price and time spent…read morethere.