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    Lauren E. Wecker, Psy.D.

    4.0 (4 reviews)

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    6 years ago

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    Concentra - Zero tolerance  for aggressive behavior. The Dr. Needs to apply this to himself.

    Concentra

    (38 reviews)

    Little Tokyo, Downtown

    If you're unfortunately dealing with workers compensation or any sort of urgent care injury, the…read moreConcentra in Little Tokyo is a solid option that offers clean, no frills, care with very kind staff. There's a parking garage attached with parking validation, and the Concentra is located on floor 6 inside the apartment complex. The front desk staff, physical therapists, and nurses are all very supportive and sweet. The doctors are kind but not the fastest, so appointments tend to run behind.

    I would give negative stars if I could…read more I had a very disappointing experience at this urgent care today. I arrived shortly after 3 PM and asked the receptionist (seated directly by the entrance) if I could walk in and verify my insurance coverage. She told me to sit and wait while she checked, but did not take my name, insurance card, or any information. Within five minutes, I went back to politely ask if she needed my information to verify anything, since they had no way to identify or contact me. I was again told to just sit and wait. After sitting for almost a half hour with no updates, I approached a third time. The same receptionist appeared confused, as if she had forgotten about me. Another staff member then informed me that they do not accept walk-ins after 2 PM. This was the first time anyone mentioned that policy. We had been sitting there the entire time (I was in pain) without being told we were ineligible to be seen. A simple explanation upon arrival would have prevented the wasted time. It is extremely disappointing to be actively in pain, seeking medical attention, and to be met with indifference and a dismissive apology. The lack of communication and visible concern made the experience feel even more disheartening. In a healthcare setting, patients deserve clarity, professionalism, and basic compassion. Unfortunately, that was not reflected in this visit.

    Lauren E. Wecker, Psy.D. - professional - Updated May 2026

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