Zero customer service. Bought about 10 items, price and quality seemed good. Received the order after getting zero tracking info. All seemed good, but one item missing, one defective, one was not what I ordered and I cannot use it. No problem, I will contact customer service. Three emails, ZERO response. One phone call, get voicemail saying they would call back, NO call back. Disputer with PayPal, they agree to take the entire order back IF ITEMS WERE AS NEW. I had used most of the parts, so that was not possible. I am out $40 (parts plus shipping), they have no intention of resolving this, and I have learned a fairly cheap lesson. This customer has NO customer service, so you are on your own if there is a problem. Do a search on these guys if you are considering buying from them. Does not appear that I am the only one with these issues. read more

The worst company ever. I ordered a Corbeau Seat on October 1. Called about 5 times and they kept telling me the same thing "I'll send you shipping info. Well I finally got fed up and contacted Corbeau themselves and they told be that their card was declined. And then Laurel cut all communication off with me. So. Thanks for taking my $350. Really appreciate it. I'm working with Visa right now to TRY and get my money back. So far. No luck. read more

Great experience getting parts and help for my vintage mustang. read more

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Beware!! placed an order yesterday 10/19. Needed tit by the weekend so i paid extra for 2 day shipping. Tried to call several times to get tracking info and phone just plays a message saying please call back during normal business hours. It then reads normal business hours which we are clearly in. Numerous emails as well with no response. Looks like i might have to file a claim with my CC company. read more

Pretty bummed!! Looks like I ordered parts from what use to be a great company, just as they turned into a bad company. I'm currently out $3800.00 to $3900.00. http://laurel-mountain-mustang.pissedconsumer.com/ read more

Worst customer service EVER! I have been trying to get refunded on a part I ordered last October. It was back ordered, I cancelled the order after 4 weeks and no progress (no one ever emailed any status updates at any time). When I emailed them for status, they were rude and non-apolagetic. I have been on the phone with them 6 times since December trying to get my money refunded. All they keep saying is something about the new computer, well, I hope it's a leap frog model because these people are not intelligent enough to use anything else. The last two phone calls, I was promised they would get to the bottom of it and call me back ASAP. No call. There are plenty of other places that treat a customer well, so DON'T SHOP HERE! read more

Good luck with your build using this place. nothing butt retardation in this place. once again BUYER BEWARE....you better watch out ALL RETURNS are store credit even if they make a mistake on your part, even HARDWARE!!! LOST A CUSTOMER for life trust me, use CALIFORNIA MUSTANG, or MUSTANGS UNLIMITED... read more

I ordered several hundred dollars of parts for my 1968 Mustang restoration. They said when the boxes arrive open them up and if any problems let us know. I was missing a trim item in the first box and their position was - our files show the warehouse put it in the box so you must be lying ! Another item, arm rests, were nugget gold. They took my money then told me they were not in stock and would have to be sent from the manufacturer. After a couple months of calling I was told they have to mix your paint color as it is not standard. Finally I got my arm rests - they were shipped to me black. I guess they figured I should vinyl paint them myself. I wrote a letter to Kevin, the owner, no reply. I would avoid these folks. There are other companies like CJ Pony, Mustangs Unlimited that don't rip you off or call you a liar ! Their staff is rude and their owner is not customer focused read more

I have ordered part from this business Dec of last year, then was told they were back-ordered so I canceled the order. At that point I was told I would be issued a refund, it's now 9 months later and still no refund. I been calling every month and get told they are working on it, or they need my card number which I gave them a few times. They these last few weeks they don't even answer the phone. If by chance the company reads these reviews my order# was R350273503 read more

Dont order from them! ordered interior kit from them only to receive the small pieces, screws trim pieces carpet. NO seat covers or visors or panels. Called them and they said T.M.I WAS TO DROP SHIP THEM. WAITED 3 WEEKS. SAME RESPONSE. Finally called TMI and they said they have none on order with them. they had 5 sets on shelf and to order from another company and they will be shipped right out. they said this has happened a lot with Laurel mountain. ordered from another company on a monday received them on wednesday. I was able to contact my credit card company and they disputed the amount of the items I did not receive. read more

Over the last couple of years I've placed several large orders and everything has been fine, but something has gone awry with Laurel Mountain Mustang. Not sure if it changed ownership or what, but the service on my last order was lacking. After a quick search, my experience seems to be a recent pattern. I placed an order for 30 miscellaneous parts from gas cap to screw kits, emblems, rebuild kits etc.. The order was placed on 6/20/15 (it's now 9/4/15) and most of the order was shipped quickly, but I was notified that 4 of the parts were back ordered. Laurel has a practice of billing you for the entire order including back ordered parts, which I don't agree with. The order arrived but was missing 8 parts instead of just the four claimed back ordered (about $150 worth of stuff missing). I sent a couple emails to sales and customer service but never got a reply, so I had to call. I have detailed notes on every call and who talked to, but won't bore you with the details. The gist is that after no less than 4 emails and 10 phone calls, I still hadn't received the complete order. Always some excuse or some action that never happens. "Trucks arriving Monday with your parts.", "The parts were given to shipping and shipped but I can't find the tracking so I'll reship", "The supplier is giving me the runaround so I've had them drop ship it". I was planning to place and order for an interior kit from them, but I've wasted enough time trying to get the rest of my order. On 9/8/15, my remaining parts finally arrived. read more

i returned some parts that didnt need about $270 worth. they credited only about $30 to my account, the package was delivered and was sigbed for...they said they will look into it, thats when all contact stopped, i krpt trying to get a reply and give thrm a chance to resolve this. i have couple mustangs to restore and my business will go elsewhere, i will also be taking this up to another level. read more

Do not order from these deadbeats! Unfortunately, I can't tell you who is worse here, Tiffany, the deadbeat sales rep daughter, or Kevin, the deadbeat father/owner. Based on my experience and some others in these reviews, they are either crooks or bunch of jackweeds that don't know what they are doing. Here is my story. I ordered a complete exhaust system for a 1966 mustang on their web site. I received an immediate order confirmation that they received the order but no mention when it would ship. They charged my credit card immediately for the full amount of $280+. Their web site or confirmation gave no indication if the system was a stock item, a drop ship or made-to-order product. After I waited a week, I called and asked when my order would ship. Tiffany said it was shipping soon so I asked her for the tracking number. She said she would email it to me after talking with their supplier, Precision Exhaust in Connecticut as my exhaust pipes were shipping directly from them. After waiting another day and no email, I called back and spoke with Tiffany again. She had not spoken to the Precision Exhaust yet to get the UPS tracking number but would do it as soon as we hung up. That afternoon I received an email with a UPS tracking number. Checking with UPS, that number was not in their system. I called again and asked for Tiffany. She would not take my call now but did relay a message through the operator that the tracking number would be valid later that day and my order would be arriving on Monday. On Friday I received a muffler via UPS on a different tracking number than the one supplied but nothing else from the order. I waited until the following Monday but no additional shipment, I tried the supplied tracking number again and it was still not in the UPS system. I called Laurel Mountain Mustang again and got Kevin on the phone. He claimed that there were two packages coming and that one must have gotten split up from the other and that it would arrive later that day. I decided to call Precision Exhaust directly to see when the pipes shipped. Owner Dave told me he had the pipes ready for a couple of days but would not be shipping them until he received payment from Laurel Mountain Mustang and apologized for putting me in the middle of their payment issues. He had been trying to get payment from Laurel Mountain Mustang for a couple of days. I called back to Laurel Mountain Mustang but for the last two days no one will answer the telephone there. Precision Exhaust had tried calling but cannot reach anyone there either. I have sent multiple emails to sales@laurelmountainmustang.com with no response. In summary, Laurel Mountain Mustang took my money immediately, shipped one part the order, and then cut off all communication with me and the supplier. Since these deadbeats can't afford or choose not to pay their suppliers, I don't expect to receive any additional shipments or credit for the unshipped parts. I have disputed the charge with VISA and they are going to credit my account for the full mount. I emailed Laurel Mountain Mustang told them to cancel the rest of my order immediately. I also requested that they issue a call tag to pick up the box that was delivered. Again, I urge you, do not order from these deadbeats! Update: A couple of things to do if you are fighting with these crooks. Call your credit card company and dispute the charges so they get in the fight. They refunded the full amount of the charges for me. Contact the district attorney of Westmoreland County PA. They have started an investigation on LLM and would be glad to hear your story. read more

Go somewhere else. I ordered 1K in parts. Received an email that most were on back order and others were being sent. Received a partial order but expensive parts were missing. Checked my CC and I have been charged for all. I called five times and receive a recording saying that I am calling after hours. (I call between 9am and 5pm) I've emailed twice and have not received a response. It feels like someone took the money and ran. read more

Do not buy from this merchant! Placed an order for brake drums. Credit card was immediately charged $324.16. Two months later, still have not received the order I placed. Tried emailing and calling. No response to emails. The phone constantly goes to a message saying that the business is currently not in operating hours and is closed. This website and business is fraudulent. I do not believe the owner has any intention of shipping the product or issuing a refund. read more

DO NOT ORDER FROM THESE PEOPLE..They are scammers. I ordered a set of headers which I called about and were told they were in stock and would ship the next business day. So I placed my order for nearly $600. Couple days go by and get no tracking info. I call about it and get told I'll get it within the week. Week goes by..still nothing. Everytime I called they said they'd figure it out and call me back that day..NEVER happened. I always had to call them back. Then finally American Muscle got their headers back in stock. I exchanged emails confirming to cancel my order because I was informed the part was actually back ordered and wouldn't ship for another week and a half. He confirms my orders cancelled. Tells me I'll get my money back in ten days. They go by and I still don't get my money. So I call and am told they aren't sure what's going on and I'll hear back that day..didn't happen. Two weeks AFTER I cancelled my order received the headers I cancelled. I immediately call and tell them what happened. He says as soon as its returned and sign for it'll be another 10 days. Another 10 days goes by still no money. I try calling and get the "call back during business hours" message. A common thing. Pretty sure they blocked my number to avoid giving my money back. I ended up disputing the charges and getting my money back through the bank. This was almost two months of bullshit from this "company". Take your money elsewhere. read more

We ordered over $1200 worth of parts. 3 items were on back order and we received the rest. We cancelled the back ordered parts and they said they would refund us our money. We have made several phone calls and they keep putting us off. So now, it's time to take legal action. DO NOT SHOP HERE! We have found another great place to buy parts to finish restoring our mustang. read more

Horrible service. They messed up my order several times, overcharged me, and wont return phone calls. I deal with lots of mustang suppliers, and never a lick of trouble. Laurel mountain is the exception. Absolutely atrocious customer service. Over half a dozen "We will call you back with an update," and not a single returned call.... Ever. I asked for emailed invoices twice, still nothing.... I unfortunately will have to argue charges with them to my card company because I cant get a reasonable response from Laurel Mountain Mustang. Please read all the reviews before purchasing from them. There is a serious pattern here. read more

Ordered several hundred dollars worth of product a couple of weeks ago on-line. They do not respond to emails and their phone has been saying "Sorry you reached us after business hours" for two weeks. read more

same results as everyone else, I have been ripped-off placed an order got some parts the rest are on intergalactic back order. i placed my order and now three months later no response i have emailed and called over and over and still will not respond. you are not going to save money with them if you have to buy parts twice not worth the risk read more

Horrible experience! Please if you're reading this review, DO NOT place any order with Laurel Mountain! I ordered a ~$700 suspension package for a 69 mustang, received about 3/4 of the parts. Missing the upper control arms and the sway bar bushings and mounts. The new sway bar was supposed to be powder coated black, but it came bare metal with surface rust. This order was placed on 10/12/15. Parts arrived 10/16/15. Emailed customer service letting them know about the missing parts, then called first thing Monday 10/19/15 morning. Their answering machine stated they're open 9am - 9pm M-Th EST. I called at 9:30 with no answer. Finally reached someone around 1:30pm. They said they would have to file a claim on regarding the sway bar, but would send the remaining pieces out immediately. Still no information on shipping, and I can't get anyone to answer the phone. After reading others reviews, I would say I'm not the only one and I REALLY WISH I WOULD HAVE READ THE REVIEWS before spending my money with this JOKE of a company. read more