A long over due update - The face of family medicine is…read morechanging. I was unhappy that my doctor of many years, as the doc before him, left the practice and there was not a medical doctor replacement. That's old school, apparently. My new health care provider is an "advanced nurse practitioner", Heidi Sedra. I've been through some really odd health issues the last couple years and she has treated them very well, or referred me to one who can with lots of follow up on her part. Looking back on my past health needs, 99% of my reasons for seeing a doctor could have been equally taken care of by a nurse practitioner.

I was a new patient in April 2019 and filled out a new patient form and their billing never sent…read morethe bill or any past due notices to me because they were sending them to a 17-year-old address. Then they turned me over to collections and destroyed my FICO score from 840 to the 600s. I made them aware of their mistakes 12-18-20 and I have yet to get an explanation or apology. I've had to hire a law firm to deal with their mess and it's caused endless grief and time and still I wait to hear ANYTHING from OFIM. I recommend finding another doctor if you're planning on going there. My life has been in shambles for 8 months and counting. If this happened to me it's surely happened to many others who may not even know yet that they've been turned over to collections and their credit is tanked. Stay away from Olympia Family and internal medicine or you'll end up paying more than you bargained for.

My provider, Haft, took her time going over everything as a new patient with me. She ordered all my…read moretests that I needed done including mamo, labs, and colonoscopy. She was very thorough and I felt like she listened to me without any judgement. The staff were friendly and the building was clean.

Sent me a condolence card for my death, then got snippy when I called upset over it. How would you…read morefeel if a medical office mailed you a thing saying you were dead?!?! This in addition to Kristin Willis' absolutely horrid attitude when I had questions about my health. The incompetence and lack of compassion here is astounding!

I know this place doesn't get great reviews and honestly I don't know why. Everyone is so…read moreprofessional! I loved the nurse practitioner I had there and I recently switched to Dr.Walker. I love her she's awesome! Great listener and super helpful with all my concerns!

Never coming back here, after being a patient for 20+ years the care (lack of) over the last few…read moreyears has been disappointing and the treatment I received today was beyond shocking. If you don't want hormonal birth control they refuse to listen. They want to bandaid issues with bc and if you opt not to they are rude and downright refuse care. The providers exact words were "well you don't want bc so there isn't anything I can do for you." I was there for my annual and I wanted a pap today and was refused as medically unnecessary, my provider explained why and that she refused to do it which I was ok with but she was so condescending and rude and made me feel so stupid. The kicker, as I left crying and rightfully frustrated the front desk staff laughed. Strongly advise you find a different office.

They're closed at 12:50 pm on a Saturday??? Isn't that when urgent care is needed the most? I've…read morealways been treated well there but this economy is really making life difficult!

My visit was absolutely wonderful. My medical assistant was Henry. I was quite sick, he suggested a…read morecovid test which was positive. He was gentle, kind, knowledgeable and efficient.

Random pick from my previous insurances' accepted providers…read more Outstanding care. Empathy and excellent patient care. Takes time to explain and communicates beyond my expectation, which is high :) Nancy is an asset to the healthcare community. Pleasant, small, tidy waiting room. Friendly and helpful staff. Small communication error chalked up to a bad day, we all have them. Very happy with the level of care and ability to understand my needs.

I've been trying to get through to her office for three days just to find out if she's accepting…read morenew patients. If they can't even run their office I don't have a lot of faith in their ability to treat patients. Moving on.

I genuinely HATE giving these guys a bad review. I've been with Dr. Duncan long enough that I saw…read morehim when he worked in Tumwater Family Practice. his ability to see to my needs has been phenomenal over the years and he's even gotten my into be seen on short notice. throughout the horrors of the world during 2020, 2021 and into 2022 they were the most understanding and helpful even when my attitude was at the worst I can ever remember. they even went to the extent to help get appointments set up with my own mental state just couldn't cope with ANYTHING on those occasions. sigh. I am very sad to be leaving his care. so, why the one star rating? well... he decided to change his business model to a concierge medicine model. the example would be a gym membership. you want to be seen here... it'll be an extra $80/month just to be part of his practice. this also leaves out something that has come up with my wife a few times. she tends to have overall poor health and has had some incidents where she needed a boil drained or whatever and rather than taking care of it there (while she was there in his office) he sent her to any emergent care clinic of her choosing. as much as we've trusted (and really still do trust) them as a whole I found that odd. this led to even more "Hmmm" sort of thoughts. he didn't (or doesn't?) seem to keep any vaccines on hand and referred me out to the local Albertson's, Walgreen's etc. when I was forced by work to get a shot. most of this I can deal with but, it all plays into the same thing. more money for what is apparently LESS service. if it weren't for the face-to-face interactions I've had with Dr. Duncan being so amazing and his staff so completely helpful I would've left on my own years ago.

I have been using Dr. Duncan's services for many years and found him to be a caring, excellent…read morephysician. If you're looking for someone to tell you what you want to hear, you might look elsewhere. If you want to get healthy and fit, Dr. Duncan will give you the tools to get there. I have to laugh at the people whining about the yearly membership charge of 800 dollars and change. Maybe if they went cut out the Uber Eats and Starbucks, they could afford to invest in their health. He also has an awesome staff, and the lab services are 1st rate.