I came to LaFace for a double eyelid surgery. I had never had any type of cosmetic procedure done before, so I was very nervous about the whole process. However, Dr. Phan and her staff were excellent and made me feel at ease. At my initial consultation, Dr. Phan explained the procedure clearly and answered all of my questions throughly. She was meticulous in making sure that the procedure would result in the outcome that I was looking for. The procedure day went very smoothly. After getting numb, the staff carefully walked me to the surgery room to get situated, even asking me what kind of music I wanted to listen to! I felt almost no pain during the procedure, which I'm sure is because of Dr. Phan's expertise. A week after, I got my stitches removed and was happy with how I was recovering and looking. Now it has been about a month and a half since my surgery date. I am extremely satisfied with how my eyes look, and am excited to see how it continues to heal! I would recommend LaFace to anyone looking for this kind of procedure, you won't regret it!! read more

Dear Dr. Phan, After 6 months of RF microneedling and Botox with you, I decided to come back for my upper and lower blepharoplasty and filler. I just wanted to tell you how incredibly happy I am with the results from everything I've had done. The results have been amazing, and I truly love how everything looks! I also absolutely love your skincare products. They have made such a wonderful difference in my skin, and I've been so impressed with the results. The best part is that my friends and the people around me have noticed the difference and keep complimenting me. They can really see the amazing work you've done, and that makes me even happier! Thank you so much, Dr. Phan, for your incredible work and for helping me look and feel my best. I'm so grateful! read more

Excellent oculoplastic surgeon -- skilled, professional, and very caring. Dr. Phan provides outstanding care and great results. Highly recommend! read more

Upper Eye muscle surgery. I'm very pleased with Dr Phans expertise. The healing proccess was excellant. Her precision of my scar is perfect along with not being able to see it. Dr Phan along with her staff has made my experience a pleasure. I highly recommend & trust her if I decide to do any other procedures. read more

Dr. Phan and her staff are amazing! She is a magician when it comes to cosmetic procedures around the eyes. Even more than that though, she is a very compassionate doctor. I highly recommend this team. read more

I had an amazing experience with Dr. Phan and her staff for my double eyelid surgery (blepharoplasty). From the first consultation, I could instantly tell that she has an incredible eye for detail and takes so much care to ensure the best possible results. She was kind, patient, and super thorough in answering any and all of my questions. Her office is absolutely beautiful and it felt more like stepping into a boutique than a typical medical office. The actual surgery went well and Dr. Phan explained every step of the process and was super gentle throughout. Follow up was great as well and she was amazing at addressing all my concerns and worries. read more

I had both eyelids worked on due to ptosis. both eyes were photographed, measured and operated on for correction and pairing. I had a number of pre-op tests done prior to surgery and after a few weeks of recovery, everything turned out fine. read more

Had a good experience here. The doctor was respectful and didn't talk over me. They took time with the exam and asked about details I wouldn't have thought of. The staff was also nice and helped me with the paperwork without making it a hassle. It was professional but not cold which I liked. I wouldn't call it perfect but it was a good visit and I left feeling like I was taken seriously. read more

The whole team is top notch. Friendly an positive. The office is inviting. Dr Phan is very personable. After speaking to her you know exactly what to expect. The results are incredible. read more

Dr Phan and her team have always taken the time needed for my appointments. I was referred to Dr Phan as I have an issue with severely dry eyes and was considering surgery. Dr Phan reviewed the pros/cons and helped me to understand the ramifications from each option available to me. I was so appreciative of her sharing her knowledge so I could make an informed decision as to what was the best option for me. Thank you Dr Phan! read more

I am posting this review on behalf of my father. He wanted to express his sincerest gratitude to the doctor and her office staff. Everyone was very pleasant to work with, and my dad was even happier with the care he received. Dr. Phan was always very patient and professional and took her time to answer all of my dads questions. She performed eyelid surgery for my dad as it was impacting his vision, and now he is extremely happy with the result. He would recommend Dr. Phan and her office staff to anyone considering to see her! Plus the waiting area is very clean and pleasant to see! read more

Great experience working with Dr. Phan and her team. Not sure what the complaints about customer service are all about. Dr. Phan took the time to walk me through the details of surgery, including after care instructions and expectations. Couldn't be happier with the results. read more

I had a treatment there at her clinic and at the end I was asking for an ice pack and I was told that they don't have it. How could it be possible that a medical clinic that performs general skin treatments and eye surgery should not have ice pack?!!! Or they don't want to give to all patients!!! read more

This Surgeon has an attitude and would definitely have horrible bedside manner. This was one of the reasons I chose not to proceed with the operation with this place. Wasted $350 on a consultation and drove from the Sacramento area. If you want to be treated like a human being, pls do not waste your $350 consultation fee. My consult was earlier this year. read more

I arrived to my appointment a few minutes early and the office was closed. I called the office number and the voice recording gave a totally different address. I thought maybe that was why the other location was not open so I drove to the other location and there was no office for Dr.Phan in Los Gatos. I called the office number again and that time a person answered the call and directed me back to the Saratoga location. My appointment was scheduled for 9:00am and it was 9:30am by the time I reached the correct location. During my initial exam the tech measured my peripheral vision and actually pulled up on my right upper lid so that scewed the results and disqualified me for upper blepharoplasty that would have improved my peripheral vision for driving. I asked Dr.Phan why the tech did this but she changed the subject and started talking to me about dry eyes. This whole experience seemed sketchy to me and Dr.Phan did not seem interested in my question about the peripheral vision problem I was having and that was the main reason I consulted her. Not impressed at all by this practice. read more

ABSOLUTELY HORRIBLE! Perhaps her speciality is "plastic surgery", but I would NEVER trust this doctor to put a patient first. My doctor sent over a referral and wanted me to see a specialist "as soon as possible". I have a history of eye cancer in my family. Dr. Pham's office insisted there was nothing available until October! No consideration for me, my pain or health. Would NEVER go to this office or doctor!!!! Your response is incredibly inaccurate and irresponsible. I am part of a medical family. I know what patient care is like and your office DID NOT respond in any way considerate of a referred patient. I only ended the call after I asked BOTH your front staff, and then your office manager for the option to be on a cancellation list or to be considered an emergency visit. I was told neither was a possibility. I know many / most medical offices that allocate time for emergency visits. OR, you could have offered to recommend a practice that does more than just eye jobs. This is actually my first YELP review. I give others the benefit of the doubt, and I don't hold grudges. But the fact that you blamed me for your failure to help others is astounding. I will be writing a letter to the doctor. I also know referrals are an important part of your business and success. It's one thing for you or your staff to make a mistake, it's a complete other thing for you to LIE about my conversation with you. You should be ashamed. read more

Recommended on my Nextdoor neighbors! Staff very friendly and efficient as was Doctor Pham. Thorough and made plenty of sense analyzing my eye and skin issue. I will be checking back with her in two weeks! Frankly, if her diagnosis is correct how come the last five doctors I saw didn't know what she concluded! I almost want to ask them this!! read more

Horrible customer service , my boyfriend had to drive twice from Santa Cruz to pick up a product that I bought that they forgot to put on the package , not even a sorry from the front office Fiorella Rocha read more

Dr. Phan and her staff along with my hospital experience was excellent. Very professional and friendly. I would give them 5 stars.

Dr. Phan, I appreciate your response but I am 100% sure that I returned your office's confirmation call on Friday. I can post that phone record as well. But it's ridiculous to go back and forth with you and to be told by you and your staff that you do not believe me when I told you that I returned the confirmation call on Friday because it wasn't "documented" in your system. Why would I lie about that? Your office clearly has issues with its process of recording appointment confirmations over the phone AND by text. Just take responsibility for both mistakes. Instead you blamed me for your mistakes and no one did anything to make amends with me. I had to leave work 3 hours early and arrange for friends to pick up my kids at school to make it to that appointment. You and your staff don't seem to appreciate the sacrifices patients make to get to an appointment on time during a workday. So I want other potential patients to know how you treated me and I sincerely hope that you change your process of confirming appointments and treating patients so that the same thing doesn't happen to anyone else in the future. The whole experience was extremely frustrating and disappointing. read more

LaFace by Laura Phan, MD - My text response. - Cosmetic Surgeons Near Me - Saratoga, California

Dr. Laura Phan is very knowledgeable. My mother came in today to have a cyst looked at on her eye and Dr. Phan evaluated her with the utmost of care and sensitivity. In addition, she made it a point to go over every detail of my mother's medical history to help provide some insight on her current condition. I was very appreciative of Dr. Phan's thorough examination and her ability to provide my mother with options on her care, allowing her the ability to choose what is best for her needs and what will best suit her health goals. In addition, Dr. Phan's classic yet modern office is very welcoming. It is filled to the brim with samples, informational pamphlets, and technology to showcase the various services and procedures offered by Dr. Phan. If you are looking for someone to give you a 360 degree view on any procedure involving ophthalmology or cosmetic surgery of the eye, look no further! read more

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I had a type of infection in my right eye canal, and had to get a canaliculoplasty (i think that's what it's called, sorry!) done as soon as possible. I had never had any type of surgical operation done and was terrified. Dr. Phan was calm, gentle, and helpful with all of my nerves and qualms regarding the procedure. I had my surgery done yesterday, and I literally cannot even tell my eye was operated on! I can already tell Dr. Phan did a phenomenal job stitching up the incision, and I am so grateful that I was referred to her by my ophthalmologist a few weeks back. Dr. Phan, if you're reading this: Thank you so very much! read more

I whole-heartedly agree with another reviewer in that if I could give Dr. Phan ten stars, I would! Before coming to see Dr. Phan, I have had cosmetic surgery on my eyelids. Things did not come out right and another surgeon did a revision. It got worse! I went to see yet a third surgeon and he recommended that I see Dr. Phan since she is apparently the "go-to" person in the South Bay for difficult eyelid surgeries. I was really scared now that I was considered a difficult case. Coming to Dr. Phan's office, I was expecting an uptight meeting since she's from Johns Hopkins and all. I was pleasantly surprised; the office is like your good friend's living room - comfortable and inviting. Dr. Phan was friendly and down-to-earth. She was really concerned that more surgeries would be detrimental to my natural looks as well as cause further injuries. However, she was sympathetic to my cause and outlined a plan. She very clearly explained her plan and asked me to take time to think about it. No rushing, no sale pitch, no exaggerated promises. Bases on the incredible experiences others have reported, I trusted Dr. Phan and we proceeded with my second eyelid revision surgery. It went smoothly and she was always available afterward to help with my neurotic concerns. The results? Fantastic! It was more than I expected. I look great. I just had a three month follow-up with her and it's still amazing. I can not thank Dr. Phan enough. She's given my life back and more! read more

LaFace by Laura Phan, MD - Nice waiting room. - Cosmetic Surgeons Near Me - Saratoga, California

I went to see Dr. Phan to learn more about eyelid blepharoplasty. With age, my eyes looked tired and I wanted a more "refreshed" appearance. Dr. Phan took her time and explained the procedure throughly and answered all my questions. Well, I did it and wished I would have done it years ago. I love the way my eyes look. Dr. Phan and her staff are amazing. Throughout the process her staff was professional and very helpful. Highly recommend Dr. Phan and her team. read more

Dr. Phan is great. She is extremely professional and to the point. She is on time too! I felt very confident with her abilities to remove a clogged oil gland on my upper eyelid. She did a great job and was very thorough on explaining after surgery eye treatment and no scar:) I trust her and highly recommend her! I wouldn't go to anyone else when it comes to surgery around my eye. read more

I was referred to Dr. Phan for ptosis surgery, but because I already have dry eye disease this procedure was not recommended for me. I will be having blepharoplasty surgery to correct both eyes. This is my second visit and and I must say the doctor has been very thorough in explaining the procedure to me and my husband. I feel assured all will go well. She made sure she answered all of our questions and understood each detail. Marissa her office assistant has been very professional and nice. read more

Calling customer service is a joke would be a complement to this place. This business fails to meet the customer expectations in terms of service quality, response time, or overall customer experience. We used with the waiting time 10-15' late here, but this time the appt. was at 10:30am and dr. show up till 11:25am. They don't value your time and no apology . read more

I met Dr. Laura Phan in 2015. She was very straight forward and honest. She made me feel comfortable and told me what she felt would and wouldn't work for me. This year i had the pleasure of meeting with Dr. Phan again and had prp done by her. She was quick to answer all questions post procedure and her staff has also called just to check in. In my experiences with Dr. Phan, I can say I feel she takes her patients conditions very serious and offers good advice. I don't feel she would ever "up-sell" a procedure or agree to a procedure you didn't need. Dr. Phan has been extremely helpful to me and has validated and respected my concerns. I feel Dr. Phan is kind, compassionate, warm and genuine. I will definitely be in her office for another treatment. read more

I love Dr Phan. I had to have eyelid surgery which was not considered cosmetic. She was so good a explaining everything to me. I was so nervous to halve it done but she sHow me pics of others she had done. I went without anesthesia and just got numbed. It was all fine. I healed perfectly and barely any scar shows at all. Just a little pinkness which I am told will fade over time. I can see at night so much better! I am so happy. I would totally recommend Dr Phan. Her office staff is so nice. A great experience. Thank u Doctor! read more

Synopsis: A good doctor. Dets.: I visited Dr. Phan's practice yesterday hoping to get some advice about recurrent dark patches under my eyes. I assumed a procedure called a lower blepharoplasty would be in my future, but Dr. Phan emphatically disagreed. She gently told me I do NOT need surgery, and instead prescribed a topical lightening cream and sent me on my way. She is kind, gentle, and clearly conservative in her approach. If you live in the South Bay and need an eye surgeon, I would recommend her - she's one of the good ones. read more

Went in for a consultation a while back and would never consider doing any work here. Laura was very rude as if she didn't care when you're asking her a lot of questions. They had bad customer service here. She left the impression that I must be poor since the way I dress was in jeans and regular clothes. She made the conversation quick so it seems as though she is just ready to her next appointment. If this place doesn't care for you to begin with then why would I do anything here. read more

My experience with Dr. Phan was wonderful. I'd been suffering from a number of eye symptoms that were having a noticeable impact on the comfort and quality of my life and she took my concerns seriously, was very kind and informative and came up with a treatment plan that completely turned the symptoms around. I'd been living with the symptoms for so long, I am still in awe each day with how much better life is without them. I'm so happy to have found Dr. Phan who got to the bottom of the problem and whose bedside manner put me at ease. read more

Dr. Phan is not only an excellent physician but also a talented artist. I have been going to her since she opened her practice in Los Gatos in 2013. She does not push anything on me and tends to be conservative, always telling me that less is more. She does an amazing job with just Botox and fillers alone. The best thing is that she achieves great results with very little product, thus saving me a ton of money. I stopped telling her what I want and just let her do her artsy thing! I did not have surgery with Dr. Phan yet but her results are pretty amazing. You have to see her before-and-after pictures to believe it. Lastly, her office is pleasant and does not feel like a doctor's office as other yelpers have mentioned. Try the tea with real glass mugs; her attention to details, even in the waiting room, has always impressed me. read more

Dr Phan and her staff were very patient and explained my surgery in terms I could understand. I had questions after the procedure and again they were patient and explained everything. Dr. Phan wrote all my instructions for after care down so I didn't have to just remember her instructions. She takes time with you and never makes you think your questions are silly. I was pleased with my results of the surgery. I would definitely recommend her. read more

I did not get any procedures done with Dr Phan and I will not be getting any from her and wouldn't if she was the last plastic surgeon on Earth. She did a horrifying thing to me during my first and only consultation and I am still horrified 2 months later. I went to see her because I have bags under my eyes. The first thing she did was use her fingers to pinch and pull the skin under my left eye and hold it straight out, to show me how the skin had lost laxity while she explained how her surgery would help take care of it. She pulled it so quickly and so without warning, I was honestly shocked, but she kept talking as if she'd just done the most innocuous thing in the world. So I figured yeah that was weird but she's a surgeon, the first plastic surgeon I'd ever been to, she specializes in eyelids, so she must know what she's doing. (Ha!) I was taken aback but the consultation went on, and she seemed very confident. So okay, we continued discussing my options, and then a few minutes into it, before I knew it, she reached up and she did it again!l! Making the point again about my lax skin, as if that first demo wasn't explicative enough to make her point. Again, for whatever reason, I still trusted that she was the professional while I'm just a layperson, so we kept talking about the surgery she wanted to do on me. Finally we were wrapping up and, before I got out of the chair, I swear she did it again a third time! No warning, just reached in and yanked on my delicate under eye skin on the same (left) side for now a total of 3 times. What the actual #^{%?! I don't know what beauty secret she knows about stretching people's delicate skin but even I have known since I was a teenager that you treat that part of your face with the greatest care. Ugh! I am mad at myself for not demanding she get out of my face the second she ever touched me. I'm still traumatized by it and glad I didn't get any work done by her. God knows what she'd do when I'm lying there helpless and she's holding a knife. It wasn't until I spoke to someone who previously worked at a plastic surgeon office that I realized just how messed up that entire eye-yanking episode with Dr. Phan was. That should never never ever happen. Not even one time! One thing Dr. Phan told me was that the eye bag fat removal procedure she wanted to do would stretch out my skin even more so she'd have to suture the sides and that would make my eyes look smaller. So I told her I'd have to think about it and get other opinions. Last thing I'll say is I was still kind of in disbelief as I was leaving, and she instructed her assistant to write up a quote for the surgery and a day later this person emailed me one page with $5000 on it. No itemization, no note thanking me for coming in, let alone acknowledging my trauma, just the one dollar figure. The doctor had mentioned it would cost more if the procedure was done in a surgery center and about 3 days later they emailed me a quote for that, which was on the order of $10000 but didn't include the anesthesiologist fees, so who knows what all that would come to in the end? Weird place. I mean WEIRD. I STRONGLY recommend if you have eye bags or lax skin that you want repaired, go anywhere but here. Dr. Phan has a bedside manner that just might make your problem worse before she attempts to make it "better." Don't even get a consultation there and, wherever you go, don't let anyone yank on your delicate parts even if the person has all the credentials and should know what the hell they're doing. In fact, tell them up front not to touch your skin without due caution. I don't mean to hurt Dr. Phan or her practice, but I want people to know this was my experience and I am still deeply troubled by it and I don't want anyone else to go thru what I went thru. Good luck to all my Eye Bag brothers and sisters! As I consult with other surgeons, I'll post more reviews. read more

My sister has been going to Dr. Phan since the start of her practice. She dragged me into Dr. Phan's office, insisting that I get a consultation for my scars. I didn't care too much about the way scars look, but they caused me pain once in a while. So, I decided to go just to shut my sister up. While the office was posh, the fanciest I had ever been to, It was clean, warm and welcoming. Dr. Phan and her assistant, Marissa, were really nice and down-to-earth. They made me feel comfortable, despite being the only male there at the time. During the consultation, Dr. Phan was matter-of-fact. She didn't make me feel bad about my scars or try to push anything on me. She just gave me a lot of options and told me to go think about it. I was a bit surprised that nothing is pushed on me. After some consideration and a lot of nagging from my sister, I came back and took her advise regarding what she thought would work best to achieve my expectation. After the treatment, I look much better and more importantly, the pain is gone! I can't thank her enough. Since then, I have been following Dr. Phan's advice on caring better for my skin. I have gotten a lot of unexpected complements from my co-workers. They don't know what's different, just that I look great! read more

Dr. Phan's work is amazing. However, if you're a Spanish speaker best of luck to you. I made small talk and even said hello and was completely ignored. I do have to say that her work is great. read more

Very disappointed by my consultation about lower eyes filler. I came in an appointment scared about doing this procedure and I left from the office more scared. Dr. Phan immediately started to talk about only risks from doing fillers under eyes, not of advantage of it. She looked like she did not care at all and not wanted to help me. I had another consultation today with Dr. Peter Levin. While I am still uncertain about doing filer, I would recommend to do with him. Dt. Levin office takes very seriously their patients. Prior my appointment I was told to bring my younger pictures and come without makeup. My appointment almost last 45 minutes. The checked my vision and took lots of pictures from different angles. That was not done in Dr. Phan office. Waist of money for consultation. read more

Dr. Phan saw my 87 year old mother last week and has seen her in the past also. She is very kind, compassionate and patient! I really appreciate her bedside manner and she has always been very thorough. Dr. Phan is amazing! read more

I had the pleasure to work with Dr. Laura Phan's office. I originally called on behalf of my mother, who needed the help of a general ophthalmologist due to her condition. Dr. Phan specializes in eyelid diagnosis, and I wish to make a special call out to the great service from her clinic. Her front desk lady, Marissa, kindly returned my call, understood my mother's conditions, and provided me 3 referrals, who were all Medicare-qualified doctors and can help my mother directly. I was really grateful of this kind gesture from Marissa, and it speaks volumes of the kind of patient empathy of Dr. Phan's office. I will for sure remember the kind gestures of Marissa in recommending my friends and colleagues to Dr. Phan for any eyelid diagnosis and treatments. read more