I felt disrespected. After 11 days my coat (reg priced $300) fell apart. Only would repair it. I do not want a repaired coat. I want new one. I would pay $20 for a repaired coat and not over $100. Not good quality coat! I have coats that are over 10 years old that look good.
This is a quote from their website:
"Nothing is more important for us than our Customers"
However, this is far from truth! My experience:
I was disrespected by the manager and the phone call that I just got, from head office, did not acknowledged that I had to go out of my way to get my coat fixed and I had only wore it 11 days. The coat fell apart, there was a 7 inch opening and you could see the stuffing and another spot where one inch of the stitching came undone and more was going to unravel from that area. The coat is still at the store as I was not going to wait around for two hours! I had waited for an hour and I should have been told that it would be two. Waste of my time and my money as I now have to drive back there. I was not offered by the store nor the head office any compensation for my time, money, stress and negative treatment. This company use to be know as a very reputable company with the best quality of clothing. Heck, the coat is regularly priced at $300. It should be a great coat. Now I will just have a repaired coat. I could have gotten a coat, that is not defective and repaired, from a used clothing store for way less. I have higher standards than this and I should not have to pay for a repaired coat - it is a defective coat, coats should last for years and years. Not eleven days!!!!!!! The sales associate reassured me that this was a good quality coat and that the coat is made by the company as it has a Laura tag on it and she said that they stand behind their product. Not true!!! I have not been treated good by Laura company. I would be embarrassed if something I sold fell apart in 11 days. Heck I would give them their money back even if it was a used item I sold them from my home. Well I guess I am more honorable. I hope they treat other customers better. It is too bad this happened as there was another coat I was waiting to go on sale and I was going to buy that one two. I love to have many coats and I do have many. Not one other one ( including my son's) has ever fallen apart, ever! Well you lost a sale for that coat.
PS It was noted that I got it on sale. Yes, true but it still cost a lot and I have a coat that I paid only $50 for that has been snowboarded in and it still looks like new. Not one stitch out of it. I would not have paid anything for my coat from Laura as it is defective. Also now costing $10 more in gas. Thanks for that!
Poor customer service treatment: The manager just looked at me and continued to get clothing from the change rooms and then hung them up. Another sales associate could have done this but I only talked with her for a few minutes and then was gone. Customers are to come first. I use to be a manager of a store too. You stop and talk and then go back to what you were doing.
So sad that I was treated like this.
I will not shop there again. read more