I made the mistake of using Excela for primary and secondary care. So far they've violated HIPAA at…read moreleast four times. I've filed a federal complaint on them for failing to provide my medical records when asked. They mistakenly diagnosed me with anxiety, gave me serotonin syndrome that almost killed me, and refused to prescribe the first line med used to treat serotonin syndrome (valium) because it's addictive. They're currently refusing to send a referral to the Cleveland Clinic because they insist I'm under treatment, but then they refuse to give me an appointment to see a doctor. I do not know what is going on there, but it looks a lot like insurance fraud on an epic scale, to this cranky old bookkeeper.

My 93 yr old mother was taken to the ER for an extremely low heart rate. She had a pacemaker put in…read morethe next day. Her records list the wrong date for the procedure. Also, I am her POA and have HIPAA in place. The ER called a family friend instead of me when she was admitted totally violating the rules. This happened again after a stay in rehab and another emergency admission. In addition, by chance I saw her records from the rehab facility when I had to take my mom for her second vaccine and I found out she was put on an anti-depressant. My mom has been suffering from nausea and vomiting which I now know is a major side effect of this drug. I have been calling the hospital to find out who prescribed this med and have been bounced from medical records, to case managers, an admin for the hospitalists, and I was finally told I have to call Patient Info Management. At this point I am frustrated at the lack of communication and furious because I feel they made an unethical decision without consulting me.

Worse hospital everi thought Uniontown hospital was bad but they are 90% better than this place. My…read morehusband didn't get his medicine that way it ordered suppose to take a blocker before he eats didn't get it. Instead of them answering the call buttons they sit around laughing and talking at the desk. They don't give patients snacks before going to bed at night. If it wasn't for him scheduled for surgery I would have him transferred to a different hospital. I promise you he will never come back here again.

While I love my doctor, the billing and business office are horrible!! I am a self pay patient. I…read morepaid the self pay amount due in the office the day of the visit. A few weeks later I received a bill for the full amount without a self pay discount. I called and they said they sent it to their manager to resolve. Next month I got the same bill and called again. The same response was given. This went on 3 times before I finally got a correct bill according to them, but I still allegedly owed money. By the way, I was also told that my bill was being sent to collections in the middle of all this, despite the fact that I had called every month. They have the worst billing department ever!!!

Excela Health recently opened this new location. It's situated off Route 30 near Latrobe, making it…read morevery accessible. Parking is easily available. This building houses out patient services as well as several physicians and practices. I was here to see one of my doctors who relocated to this new site. Formerly, he had been located in Latrobe Hospital. Parking there is sometimes challenging and maneuvering through the hospital was at times difficult. Upon walking into this building, there is a reception desk and one may ask for information. Everything is brand new and very clean. There is a coffee shoppe off to the side. First floor has the different therapies, physical, occupational , speech and diagnostic testing. On the second floor, there are suites for each modality, such as internal, cardiology, gastroenterology, neurology, primary care, etc. This was my first time here but I am to come back for some tests. Four stars for now, because everything is new and staff persons were nice and helpful. I'll check back in after my tests and see how it goes.

People super nice. But I called and the message said lab open till 6pm. Drive to location sorry…read morelab closes at 4pm. Apparently it's been like that for a while. How hard is it to update the recording. Please UPMC/AHN/WVU please takeover and provide medical resources.

I had recently hurt my wrist at work and decided to come here to make sure I was alright. We have…read moreall used a MedExpress at some point in our lives so I don't need to go into how the inside of one of these works now. What I do want to touch on, in the COVID era you do need to call from the parking lot to answer a few question prior to entering. Use that as a heads up, it'll save you some time. Check in was pretty swift, they helped quite a bit along the way. The wait was a bit much, but socially distancing in the waiting room was made less irritable by the television. The wait is a bit longer but for good cause. They are making sure that everything is cleaned after each patient. I was seen fairly quickly, suggested that I get an x-ray, which they did onsite. I was given a diagnosis, some guidelines on how to proceed, received some small equipment, and set up a follow up appointment. Everything went as smoothly as it could with all things considered.

I went to medexpress to have an x-ray on my knee and hip and the x-ray technologist was kinda rude…read moreand was not in a good mood and was clearly showing it.