Normally, I keep my hair blond. My mom is sick w/ alzheimers, when I was born, I had auburn hair…read more She is a red head, when my hair fell out and grew back in, it was blond. I colored it red, I wanted mom to see me with red hair again (she was very sick and we thought she was about to pass). This was my first professional hair color/ color correction appointment in 6 yrs. The color correction went very well. I was so excited because after just one round of bleach Haliey was able to get me to nearly platinum. However, she didn't touch my roots, which were about 2" At the start of it all, I showed her two pictures, (either would have been ok), one a golden blond and the other a neutral blond. Because of constraints for Haliey, my color correction/ dye took two days, each about 2hrs long/ 2days in a row.After day 1, color correction, I was over the moon thrilled with the level of blond she was able to achieve in just one session. Then she put in a heavy conditioner that I left in over night until the following day. Day 2 we picked a blond, and a low light, brown color. I kept saying to her "more blond than brown", over and over. After she rinsed/washed my hair, I was horrified to see it was a dark brown, with a tiny bit of blond highlights. The day after I called the salon to let them know, this wasn't what I wanted. I was booked for a week later. Haliey and I talked about my hair, I told her this isn't what I wanted, nor was it anything like the pictures I had shown her.I wanted blond with a small amount of brown low lights. We began to argue. She said " I told you this was a process and it would take more than one appt". (BTW, she said root touch up and a trim every 4-6 weeks would be 160.00) I told her, my hair was more than half way there after the first day/color correction! I didn't want a full head of brown w a tiny bit of blond highlights.Then she said to me,multiple times, I was being rude/disrespectful, because I was standing up for what I wanted. I said no, I'm not cussing, or yelling, I am advocating for what I want. Finally it was agreed upon she would do a clarifiyin clarifying shampoo.It smelled like ammonia, the fumes burned my eyes. She applied it with a hair dye paint like brush and said that she didn't get it on my roots because she didn't give me hot roots, I think it was a bleach wash. Yes, it reduced the brown. And yes, I walked out with reddish hair, just like I walked into the salon. I paid over $300.00 not including tip. I am so disappointed. I could have achieved this color at home for $40.00.
