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    Lash Coven

    5.0 (1 review)
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    7 years ago

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    Ona Skincare - our facials are clinically effective and relaxing

    Ona Skincare

    4.7(42 reviews)
    6.9 miEast End
    $$

    I had an extremely negative experience with a PRX facial at this clinic, and I would not recommend…read moreit to anyone. Before the treatment even started, I was explained by the sales rep during one of their events this is perfect for event nights. I specifically booked the appointment when I had an important event. ! clearly told the provider which skincare products I use--including Vitamin C and Obaji (products they sell themselves)--and was told it was fine. I was given no meaningful pre-care guidance, which is completely unacceptable for a treatment involving active ingredients. The treatment itself was shockingly aggressive and painful. This was not "slightly uncomfortable"--it was a 9/10 pain level, with my eyes tearing throughout. She started with what said was was gently washing my face which already felt like exfoliation and abrasive. Based on everything I've since seen and read, this is not how this treatment is supposed to be performed. I even watched a live demo of this and it looked effortless. This young 21 year old they had made it feel like I was in the Korean spa getting my first layer of skin sloshed off. It felt careless and improperly executed, incredibly abrasive and aggressive. Nothing like a massage. Immediately afterward, my face was covered in red bumps and blotchy irritation. I had an event the same evening, she said I would be fine. My skin looked significantly worse than before I walked in. Instead of improving my skin, this treatment visibly damaged it. To make matters worse, the only aftercare I was given was a faded, barely legible printout, and I was quickly ushered out the door with no real explanation. Nothing except a piece of paper. Is this how you treat human beings when you should be the expert? No one took the time to properly walk me through what to expect or how to care for my skin after such an aggressive procedure. This experience showed a serious lack of professionalism, training, and basic client care. Between the poor communication, disregard for the products I was using, and the way the treatment was performed, I do not feel this service was done safely or correctly. While the clinic did respond after I complained, that does not undo the experience or the condition my skin was left in. I would strongly caution others before booking this service here. I have reason to believe that the "nurse" performing this named Isabelle seemed very inexperienced. I should also mention that this was hard to book this appointment as they had no one on staff to do it on the day I needed it and then suddenly they had someone with a lot of 'expertise' on hand to do it. I think I was her first patient and she had clearly no idea what she is doing. Also they offered me a release form to sign as they know they did something wrong. I should also add that when speaking to the owner about this she seemed careless, stood behind her staff and dismissed all of my complaints as issues. They offered contradictory info, between when I bought this package and when out I tried to book it. They are all about selling, not actually following thru on what they sell.

    I do NOT recommend Ona Skincare for BHRT... I spent quite a lot of money having my hormone levels…read morechecked by doing bloodwork there..The nurse that prescribed my compound cream was completely off in the levels that I was needing... long story short, it was a complete waste of money and I ended up going to Relive in Nashville who did a much better job assessing my hormone levels.

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    Ona Skincare - Laser hair removal is effective and easy

    Laser hair removal is effective and easy

    Ona Skincare - Coolsculpting is a safe and effective way to contour the body and get rid of fat

    Coolsculpting is a safe and effective way to contour the body and get rid of fat

    Ona Skincare

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    Fresh Esthetics - Our exclusive skin perfecting scrub for pre and post waxing is a miracle worker and only $10

    Fresh Esthetics

    5.0(20 reviews)
    9.8 mi
    $$

    Fresh Esthetics is a crown jewel in Hendersonville…read more After quarantine began to let up and salons began to reopen, my usual waxer in Berry Hill announced she wouldn't be taking clients--and wasn't sure if or when she could begin accepting them again. It took a long time and lots of research to find her, so this was not great news! I did some research around Sumner County and found Sandi at Fresh Esthetics. This place is literally a five minute drive from my work--BONUS! Upon further inspection, they offer all of the amazing services of a Nashville salon (hard wax being my #1 requirement), and for a fraction of the price. The first time I visited, Sandi blew me away with how comfortable she made me feel and how down to earth and REAL she is. Not only did she do an amazing job with my wax, she was really fun to talk to! I've now been back for a follow-up visit and I must say, the salon is clean, the appointment reminders are amazing and they even carry some really cool product in the waiting area. I'm 100% certain I've found my new home for Brazilians!

    Alaina Morris is awesome! I had no idea a facial could feel so luxurious and relaxing. I loved it…read moreand cannot wait to do it again! The products were incredible too! Thank you, Alaina!

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    Fresh Esthetics - Vintage Bar gets a second life as our Check in/out counter.

    Vintage Bar gets a second life as our Check in/out counter.

    Fresh Esthetics - Waiting area is friendly, welcoming and equipped with complimentary water and coffee.

    Waiting area is friendly, welcoming and equipped with complimentary water and coffee.

    Fresh Esthetics - You're more than welcome to bring someone with you to your appointment, there's a comfortable area for them to wait!

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    You're more than welcome to bring someone with you to your appointment, there's a comfortable area for them to wait!

    Co Capelli Salon & Spa

    Co Capelli Salon & Spa

    4.2(64 reviews)
    0.2 mi
    $$

    It took the stylist 4 hours to destroy all the work I'd put in for the last couple of years trying…read moreto grow out my gray. I'd gotten it past the really awkward phase. I asked for babylights through the transition part of my hair, a silver gloss, and a layered haircut. After 4 hours and this putrid color, the stylist hadn't even gotten to the cut yet. I left without the cut or blow-dry/style. Anyone who has ever gone through the process of trying to grow color out of hair knows this isn't just about getting a one time bad color. Even if I was refunded my money, I'd still need the fix for the immediate hair plus 2 years of ongoing maintenance color. This is literally a cost to me of over $1k plus the hours and hours I will have to commit to it again. My hair feels like straw, when it was very healthy going in. Plus, there's just the fact that I'm old. 2 years is significant. I am furious. More so at the management than the stylist. This was her first day...part of the reason for 4 hours. She had to continually leave me to go consult with others. Somebody that new, that timid, and with that many questions needed someone with her, assisting. I deserved that. She deserved that. WORST.SALON.EXPERIENCE.EVER!

    Would not recommend coming here. Since the owner never returned my call, I'm going to let everyone…read morehere know what happened and you can decide for yourself if you wish to risk your money or not. Mine is hard to come by and I waited a very long time to get my hair done just to have it done wrong. I stopped in to CoCapelli mid June because I was searching for someone that specialized in platinum blonde color. I found Alivia on their website and stopped in to see if I could get a consultation scheduled. I was informed that she was out with a broken arm and a different stylist was recommended. I told the receptionist that I have complex hair, need someone very well versed in platinums and I wanted to make sure the stylist I got had over 10 years experience. She assured me the stylist she was recommending was the right fit, scheduled an appointment for my hair to get color on July 19th. I reached out to this stylist and requested a consultation in advance to make sure she fully knew what I was wanting done and could see why I was letting my natural light brown color grow out since last year. She texted me back that a consultation was not necessary, I was going to be her last appointment that day and we'd have plenty of time to talk. Red flag #1. I did send her pictures of my current hair color, and the pictures of what I was trying to achieve with putting some platinum in it but not wanting a lot of that because I had to have very low maintenance color, I could not come back every 8 weeks to get my color redone. I wanted to have it mostly my natural light brown color with some platinum added in for dimension and high contrast. So I get to my 1:00 appointment and meet her, very sweet, but I find out that I am no longer the last appointment, she is saying I was booked for foils and should have been booked for balayage and we have to get going. Red flag #2.... I did ask if I should reschedule, and she said no no no, we can make this work. I once again showed her the pictures of brown hair with some streaks of platinum worked in but a lot of the base color was still there and there was a lot of contrast between that and the platinum. When we got back to the chair after color, wash and rinse, she had a heck of a time brushing out my hair. It was very snarled from all the back combing and she wasn't hurting my scalp pulling my hair so hard but I was concerned it was stretching freshly colored hair and damaging it (later I find out I do have broken hair!). We finally got it brushed out and then started talking about a cut but by now we were quickly running out of time. She cut the back in a V like I asked her to, trimmed the sides but after talking about point cutting my bangs, never got around to it. She started blow drying my hair and just kept saying "oh it's so pretty" over and over - Red flag again. When I looked in the mirror, I commented about how much blonde there was and she said "all I did was follow what your previous stylist did". My heart sank. If I wanted that, I would have gone to my previous stylist and that's not at all what I asked you to do. By the time she got the blow dry done, I was speechless. Most and I do mean most, of my light brown hair was all gone. She put so much blonde in my hair and then all of my bangs are now bright yellow and there is this lovely (NOT) orange glow on the top of my head that I couldn't hide if I wanted to. I tried to like it, for her sake. She put a lot of work into it and a lot of time but it's not what I wanted, I've had the overall blonde look before, many times, it's not what I wanted at all and not what I waited 10 months for. And then she was in such a hurry to get out of there that she didn't even tell me about the product she recommended at the start of the appointment that would help take care of my hair after she did it. I had a trim scheduled for September but by the time Tuesday rolled around I was too upset after having to look at this mess all weekend. I called Tuesday to cancel that appointment and the receptionist that answered is the same one that was there when I got my hair done. I told her to cancel my cut, I'm not coming back. She asked why and kept pushing until I told her. She said they are very customer service oriented and truly care about their clients there and their happiness and that she'd have the owner call me about it and try and fix it. Well it's now been over 2 weeks since that phone call and there has been no phone call from anyone and no text messages so it's obvious they don't care about their clients. They got my money once but it will never happen twice. Now I have to start all over again trying to get my natural color to grow back out with all this blonde, it's going to look awful! Upsetting experience here!

    Photos
    Co Capelli Salon & Spa - I went back to Robyn as she did before fantastic!!!

    I went back to Robyn as she did before fantastic!!!

    Co Capelli Salon & Spa
    Co Capelli Salon & Spa

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    Lash Coven - eyelashservice - Updated August 2026

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