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    Laser Ray

    5.0 (1 review)

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    7 years ago

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    Roche Robert A MD

    Roche Robert A MD

    3.7(3 reviews)
    0.7 mi

    Dr Roche cares for my father who is a resident at Bellhaven Nursing Home he is taking the best care…read morefor my father he is very proactive and whenever I have concerns he is there for me and he takes care of things right away very good doctor there has been many issues and he has resolved the problems I am happy he is my father's doctor

    This review is not about DR Roche, rather about his staff…read more Short Review: The office staff (Laura) was INCREDIBLY rude to me. I ended up just taking my paper work back and walking out. I've never had an experience like that with any doctor. Long Review: WARNING: You have just crossed into the twilight zone! I had to wait about 3-4 weeks to get a new patient appointment with Dr. Roche. That's fine. I asked them over the phone if they could send me a copy of the new patient paperwork so I can make sure I have everything. They said they could not. The day before the appointment I got a reminder call from Laura stating that the appointment is at 10AM the next day. So I arrive to the office on time. I sign the log at the front desk and ask if I should have a seat or if I need to fill out paperwork being a new patient and all. Laura tells me to have a seat and she will get me the paper work... All good. I fill out the paper work and have a question about the insurance portion. I am still under my parents insurance and do not have the SSN at the moment. I asked if I could get it after they get home from work. She says "No, you need it now". I feel the rude level slightly raising. I didn't understand why they couldn't just get it later and if the insurance was denied, just bill me (I did not say this). OK, I called and got the SSN. I gave her the insurance card, drivers license and paperwork. She called me back up to ask "Did you finish filling out the paperwork?" to which I reply "Yes". She says "You are missing a page", but did not care to tell me which page until I asked. It was a page that had 3 large X's on it so I figured it was not needed. She was being rude at this point. Co-pay time! She said your co-pay is going to be $25. So I handed her a credit card. Again in her rude tone she states "Its only cash or check". I responded with "Oh, I am sorry I didn't know. I don't have any cash on me.". And this is where the rude meter goes off the chart... She says "I booked your appointment.". I am assuming she meant the she told me on the phone 4 weeks ago. Which is very possible, but I did not remember. She didn't say it on the reminder call. This is where it gets good. I asked "Why are you being so rude to me?". As she is shutting the glass in my face she says "I'll get my manager". Manager came over and said "I don't think shes being rude to you. You are just a new paitent.". Mean while she was not there when this was happening. I asked for my paperwork back and left. I felt like I was in the twilight zone.

    Laser Ray - health - Updated May 2026

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