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Laser Clinics Australia - Kotara Westfield

5.0 (1 review)
Open 9:00 am - 6:00 pm

By appointment only

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12 years ago

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Eden Laser Clinics - Eden Laser Clinic Hornsby

Eden Laser Clinics

2.0(5 reviews)
102.1 km

AVOID THIS CLINIC AT ALL COSTS! The technician has not…read moretreated the required pigmentation spot properly however has decided to laser a love heart shape on my cheek around the pigment spot!!! AVOID THIS CLINIC AT ALL COSTS!

Hi, I have been coming to Eden Laser since before it was…read moreeven called Eden Laser Clinics at Hornsby. I've never really had a reason to have issues with Eden, but over the last year it's become extremely apparent that the management of Eden is going in a very different direction to which it first started. I've had pretty much all kinds of laser treatments but have slowed to mainly a few stragglers and facial laser. Over the last 18 months I've tried to make bookings online. This is always problematic as their online bookings are terrible. Instead of displaying what session times are available, you take pot luck and hope for the best. Then, you receive communication saying that the booking you clicked on isn't available and they auto-book another, which is without consultation and many times not around the customer's availability. I've yet to successfully make an online appointment in 18 months. I've tried calling, but again, there are never any available bookings. And lastly, I've turned up to the shop front to check if while shopping of an afternoon or evening, they would be able to squeeze an appointment in, also without success in obtaining an appointment. Now when coming to the shop front, the door is consistently locked to clients so it's now impossible to gain entry to speak with someone. Suffice to say, over the last 18 months, I'm yet to be able to make an appointment. Over the years I've recommended Eden to family and friends but now I'm letting people know of my experience. I find the lack of customer service appalling, and not just that, it's non-existent. It seems your company has grown but hasn't taken it's clients on a positive journey. Good luck with things. I do hope that there will be more mature staff at your clinics who have a better sense of serving the clientele, of which are Eden's total bread and butter.

Laser Clinics Australia - Kotara Westfield - medicalspa - Updated May 2026

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