Potential new clients, be forewarned. I booked a consultation with a specific stylist, only to…read morearrive (early) and be told I wasn't on the schedule and that the stylist I chose wasn't there. She was late and double‑booked for my appointment time.
The receptionist still had me wait and then, without even telling me, she placed me with a completely different stylist. I spent 10-15 minutes discussing my hair goals, sharing photos, and planning a future appointment, again, all under the assumption that I was speaking with the stylist I had intentionally selected. The stylist I was seated with never once clarified her identity, even when I showed her a photo of a hairstyle from the salon's website created by the stylist I originally booked. She never once said, that's not my work.
When my appointment confirmation text came through, I noticed the name didn't match. I returned to the salon, and the receptionist told me, "Oh, I gave you to someone else since your stylist was late." WHAT?!!! And you didn't think to tell me???
To make matters worse, the stylist they switched me to has only been at the salon for a few months and isn't even being promoted on the salon's website, while the stylist I chose has years of experience -- a detail that mattered to me.
At this point, I had lost all trust and confidence in the business practices of this salon - I canceled the appointment.
Honesty, integrity, and communication are not Salon Cozzolino's strengths. This was a frustrating, misleading experience that left me feeling very deceived.