My girlfriend's 95 year old mother moved into this facility last week, and has generally had…read morepositive comments to report. This despite an ongoing plumbing problem that has plagued the facility for the past several days. The room was nicely cleaned prior to move in, with a new refrigerator and microwave put into operation, and tested. The move itself went smoothly and the tv/wifi service seems to be working satisfactorily. Food quality and service is reported as adequate, but nothing more. Finding a reasonably priced retirement home isn't easy in 2025. As an example, Freedom Village requires a cash outlay of over one hundred thousand dollars and monthly fees exceeding three thousand dollars for a tiny studio apartment. Meridian requires no huge upfront cost. In the case of my friend's mother, an 850:square foot one bedroom apartment with a view is under $4500:per month. Transportation to nearby shops is available, a hair salon is on the premises, and exercise classes are available. So far, no complaints.

All I can say is thank goodness Monica and Fred, horrible managers, are gone. My mother went…read morethrough so much turmoil with billing and lack of communication from both of them. They were evil and deceitful, neglected residents in all aspects of this place.

This 5 Star rating is mainly for Jasmin, our Case Manager at Palm Terrace. I would rate the…read morefacility itself 4 stars because it is not fancy but it is clean and the staff is hard working. The young lady at the front desk is very welcoming. She gave me a very nice impromptu tour when I had to find my Mom a facility in one day's notice. She has continued to be very friendly throughout my Mom's stay. Compared to the other facility I looked at, Palm Terrace was quieter and had a much calmer vibe. They are limited to therapy in which insurance permits, but if the patient can walk, they can have someone walk with them at various times. My Mom had clean bedding and was changed regularly. My Mom is very particular and only liked the PT named Michael. She said he was hands down the best. Now, if it weren't for Jasmin, I would have been much more overwhelmed in handling the arrangements for my Mom's care. Jasmin was an excellent communicator and advocate from Day 1 until the end. She set my expectations by educating me on what insurance will typically do, and what we will try to do, and always tried to prepare me for the next steps. She let me know when my Mom had a CT appointment, arranged a very reasonably priced private transport, got my Mom a boot, ordered her a wheelchair and walker, and even helped me get Doctor's signatures on legal documents so that I can facilitate the next steps in my Mom's care. She would respond to texts after hours, although I would never expect her to. In addition, I requested a noon discharge time and she accommodated that. She also requested Michael, my Mom's favorite PT, for her last day. Moral of the story is you only get so much with Medicare, so I would recommend Palm Terrance because they did what they could do to accommodate us and the facility was clean and non chaotic.

"Hey--you're wearing my pants!"…read more My father-in-law has been here many weeks, on two different occasions. Most of the staff are pleasant and helpful. Of course, there's a few sourpusses, but they are the exception. The young receptionist at the main entrance was exceptionally pleasant. On Christmas day, there was also a nice Registry assistant who helped clean up some water we had spilled. The facility has about 50 rooms, on two levels. There are large therapy rooms, several dining/activity rooms, and large shower rooms. They have designated shower days. The assistant helps the patient to the shower. This works well. To my surprise, there's also a hair salon. The day before christmas, the barber came up to my relative's room to give him a haircut. It was just okay, but a deal at $20. The rooms are okay--spartan and small, but also clean. Almost all the rooms are doubles, with the beds 3 feet apart, separated by a curtain. This seems okay to me. It appears that parking is a problem. The day that we visited, no nearby spaces were available--even handicap spaces. The day we visited, there were multiple doctor spaces available. I was tempted. Oh yeah, here's the pants story: A few items of clothing went missing. Not a huge deal, just a little annoying. We discovered one pair of pants on an elderly man on the elevator. Honestly, he was just confused. I guess I would be confused too if I found myself in someone else's pants. These things will happen. For what it's designed to be, this is a decent facility. Not luxurious by any means, but still a decent place to recover for a few weeks or a month.

Came in to take care of a little broadband internet business. I was shocked, the the lobby was…read morealmost empty. Easy check in, after just a short wait, I was called up by Joshua . Joshua was pleasant friendly very helpful. He took care of my needs in 5 minutes. Super trip thanks Josh

There's an old saying about paying more and getting less represents a clue that corruption is at…read morework. That pretty much describes what owners are experiencing here. It costs me $1000 per month in homeowner fees for less and less in services received. Pretty disappointing.

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

Residential Assisted Living. I moved my wife here after a Friend told me this is where she would…read morehave her mother live. She was 100% Right! The Home, the Owner and the Staff our the Best!! The Meals are always good and my wife is so much happier than her previous Residence. What. A Turnaround!!

Cornerstone is a beautiful assisted living home in Laguna Hills. It is in a gorgeous neighborhood…read morewith only six residents. The owner, Joey Sather, is an amazing person and the caregivers are exceptional in every way. They are warm and kind, yet professional and skilled. The home provides all of the comforts of home, is immaculate at all times, well-maintained and up-do-date. The staff keeps everyone safe and comfortable and they have an excellent COVID policy. Our mother was so fortunate to spend over a year living at Cornerstone. When she moved into their home on Saddlehorn she was 105 and recovering from surgery after a broken hip. We did not think she would recover. She started on Saddleback Hospice (they were also wonderful) and did very well. The staff at Cornerstone coordinated care well with the hospice team. When we entered the home, we always felt welcomed, safe and as if we were part of a wonderful family. Mom celebrated her 106th birthday with a drive-by party (due to COVID) and a celebration in the Gazebo in their lovely back yard. She was kept very comfortable in all ways. They provided holiday celebrations, support, stimulating music, family meals, private rooms with doors to the outside and attention to her personal-care needs. She was very happy living there and we were happy too. In her final days they could not have been more helpful and supportive. My sisters and I are extremely thankful to Cornerstone for the care she received.

This facility is more than simply a place to live. It's an opportunity for a senior to live a new…read morelife, with a plan for future needs. The living spaces, the eating facilities, the exercise facilities are all first class. Everything that the senior would need for today and tomorrow are available with the added option of always having a place to live despite future financial uncertainty. To me, this is an absolute no-brainer. You've got your own spacious living unit, with refrigerator and microwave for quick snacks, dining rooms for regular meals, and on-site healthcare professionals for those trips and falls and unexpected medical emergencies. Five stars in all categories. Be sure to ask for Brett. His knowledge and professionalism are unmatched. It is worth noting that as of 2025, more than 101,000 Americans are 100 years old or older. This number will quadruple in twenty five years.

Outstanding staff at this solid, expertly run facility. Dining is first class with many options,…read moremaintenance around and throughout the buildings is ongoing with almost immediate response to resident requests. Health care staff is provided around the clock for everyday concerns and quick response to emergencies. Access to communication with executive staff is welcomed and easily obtained through a clearly defined pathway. Billing department is accessible and seamlessly run. Activities are too numerous to list with excellent entertainers weekly at social events. Residents are encouraged to facilitate internal activities such as library services, card games, bingo and art classes. Resident run Council serves to keep residents informed of community goings on and facilitates communication between residents and staff. Communication is further supported by online daily updates through easily used software providing all information needed to contact both staff and residents. More supportive health care is available in a separate building for skilled nursing, assisted living and advanced assisted living for those with memory deficits. Contractual agreements promise lifetime care if unable to continue full financial payment. My husband and I have lived at Freedom Village since July 2019. The care we received during the covid epidemic could only be described as 10 stars on a 5 star scale. We lived together in our apartment until his health required full time care at which time he was moved to the advanced assisted living unit next door. It takes 2 minutes to walk there to visit where I ALWAYS find him clean, well shaven, well fed (by loving caregivers) and content. He has been there almost 4 years and I have not had one negative thing to say about his care. You may find a newer building, a more prestigious address, but you will not find another retirement community that affords the outstanding home that is Freedom Village.

My sister has been at Lotus Senior Care now for 10 months as she has gone from Memory Care to…read moreneeding Hospice Care; and we could not asked for a better place to call her forever home. We have been very comfortable with the care that is provided, and the communication as we navigate this new journey in our lives. Staff are loving and friendly and engaging. Communication with my sister's medical team is timely. The home provides a warm, clean and beautiful environment for the residents to call home.

Rita Lyn and her team at Lotus Senior Care are wonderful caregivers to the elderly, at every level…read moreof care required. My mother recently passed at the age of 99 years; her last few years were at the Lotus facility in Mission Viejo. She entered their care at the height of COVID. They kept her safe, drove and waited in the long line to get her vaccinated when it became available, and were vigilant throughout that period. My mother was physically able and mentally acute for much of her 5 years at Lotus. From her first day when she was very resistant to the idea of moving in to her last days in hospice care, Rita and the caregivers showered my mother with love, attention, companionship, and gentleness, even when she wasn't her best self. As she became frail mentally and physically, they continued to provide her with wonderful care. Rita kept me apprised of the changes in my mother's abilities and offered advice and wisdom on how to navigate the process. From the monthly photo newsletters to written communication to outdoor time to arranging for haircuts, manicures, exercise, and crafts - I was confident that my mother was getting the best care possible. They were attentive and knew when she needed extra medical care and explained what was happening and her options. Rita and her team have excellent relationships with medical professionals, so Lotus residents get timely responses when needed. The facility is beautifully maintained and landscaped, and the interior is clean and bright with charming decorations rotated monthly. Families and friends are welcome to visit in the cheerful sitting room or common room. The environment is warm and pleasant. Meals are healthy and attractive, and served communally in the dining room for most residents. With 5 rooms and 2 caregivers 24/7, care is individualized and everyone receives the attention they need. Lotus Senior Care gives peace of mind to families, and most importantly, it gives loving care to its residents.

My grandparents moved in together almost a year ago. They have been treated very well by staff,…read moreeven until my grandfather passed away. He needed a lot of extra care and they were so kind about helping him and reducing our stress. My grandmother is still there and likes it. The food is wonderful and there is something different every day, though there are non-rotating options like burgers, grilled chicken, and eggs. There are many activities and events, too. Also, the residents are all lovely. Shelly is the person to go to for tours! She's knowledgeable, kind, and passionate. Parking is not great there, admittedly, but the level of care you get is certainly worth it.

Do not have your loved one stay in this facility unless you put cameras to cover every inch of the…read moreroom. We had hidden cameras and proceeded to watch at least 6 employees steal from our loved one's room the night she passed away. The director did nothing but say he was embarrassed none of the employees were fired . There was a lot of concerning behavior going on and we caught it all on tape. Again I would not let anyone stay there with out have eyes on your loved one 24/7