Our experience with William and The Music Concierge was grossly unprofessional and disappointing…read morefrom the beginning to the end. We booked The Music Concierge in October of 2022 (and paid in full) for our wedding in April 2023. We were assigned a DJ named Matt, and were excited because of all the services offered, along with "unlimited phone consultations". We waited for some time to hear from Matt, and didn't think much of it because we had so much time. However, a couple months before our event, we started reaching out to our DJ Matt and never heard anything back - multiple emails and phone calls went unanswered. We finally managed to reach out to William, the owner of the company, who was apparently as mystified as we were and had no idea Matt had not been communicating with us (great oversight!) and informed me that this particular DJ is a singer in a band that was on tour... cool story. William said all the right words and apologies, but we got the feeling that he really couldn't care less. He halfheartedly suggested a competitor and tried to connect us with them, but this suggested person has done 3 weddings in the past (according to the guy's Facebook), so suffice it to say we didn't trust The Music Concierge, William, or anyone he recommended (especially someone so new).
This was a WEEK before our wedding date. A. WEEK. OUT.
We ended up reaching out to some friends and our wedding coordinator, who managed to find us a very reputable replacement for only a couple bucks more. We booked, had the contract, and paid in the space of 24 hours (and on a Saturday!).
The best part of the interaction with William and The Music Concierge was how fast he issued our full refund.
I know good companies can make mistakes like this, but we were completely let down by these folks, and didn't feel they really wanted to make it right. Will never use or recommend this company ever again, and if you are in the market for a DJ, I would give some serious second thoughts before booking with The Music Concierge. They put us in a really bad position, and there are many other reputable companies out there.