My husband purchased a round barrel sauna for our 5 year anniversary. He is a disabled veteran who…read moreis terminal. Shame on you Eric! Upon installation, the fireplace front came caved in. After numerous phone calls with the owner ERIC, he said that it was on order and that it could take a couple of months to get one in. Last phone conversation of me inquiring if the part came in, his statement was (What do you think) I reached out to the BBB and the next step is small claims court. Be careful doing business with this guy.

I bought a Viking tub in August. GTL did a great job on the installation. Love the tub...thanks…read moreguys.

Have to agree with Brianna on one of Poolside's drivers...he was likely doing 75mph in a 55mph zone…read morein a big white P/U truck pulling a large Poolside utility trailer, passing other motorists on US-31in an unsafe manner, while closely tailgating the ones he couldn't pass. Such reckless behavior behind the wheel! If his technical abilities at pool installation and repairs are as reckless and unsafe as his driving ability (or lack of it) why should I ever trust him or his company on my property. We'd love to have a pool installed...but it'll never be from this outfit.

This is the first year we have not opened our pool ourselves. My husband and I are stuck out of…read moretown and it is too much for our daughter to do alone. Curtis and everyone we have dealt with at Poolside are wonderful. They have been extremely patient dealing with out of town owners and keeping our daughter in the loop.

Terible service. I waited 2 months for them to fix my hot tub. I had to keep calling and each time…read moreit was like my first call. Horrendous customer service. AVOID at all costs.

I can't rate the quality of their service because they usually don't show up. My hot tub isn't…read moreworking and I needed to get it fixed before the freezing temperatures set in and damaged the the components. After waiting all day they didn't show up for 3 of the last 4 appointments. Judging form the other reviews I'm not the only one that had this level of service. Call someone else.

We have a two-way fireplace from 2007. We had it serviced years ago to convert from propane to…read morenatural gas. After that the glass always filled with black smoke so we didn't even use it. Fast forward to today. Phillips service guy came out, cleaned the fire box, made flame adjustments and completely rebuilt the inner works from the ground up. It was not venting properly, the ash pieces weren't staged properly and the logs weren't in their assigned position. It now runs as it was designed to do. The glass is spotless! No more black smoke. Phillips, your service tech is a gem! We loved our experience with you!

My family has used Phillips Lifestyles since 2013 to maintain our gas fireplace, so we decided to…read morecontinue using them. However, just be aware that they charge $150 for a "service call travel fee", in addition to their fireplace maintenance fee. For us, that was $150 from Grawn, Michigan, to Kingsley, Michigan. Wow - just wow!!!

Cannot count on them to stay on schedule. When they came to drain and clean the hot tub the tub…read morewas left in terrible condition. I drained and cleaned the tub myself because water condition was so bad, there was debris in the bottom and the shell was a chalky white mess. This was two days after they supposedly drained and cleaned it. I cleaned it and refilled the tub and everything is great. Also, someone must have cleaned something at our hose bib and left a mess of the same white chalky substance on the concrete and on the siding of the house. After I sent pictures of the hot tub they were going to reschedule another complete cleaning, but I have not been contacted since. If you want to actually utilize your hot tub, I would do the maintenance yourself or find another source.

EMPLOYEE AND CUSTOMER BEWARE. This is NOT a BBB accredited business, which says a lot, or a…read morecomplaint would also be made there. The Michigan Department of Labor is aware so that's a start. For starters, Every ounce of this business is funded through his employees from the gas, to the maintenance on his vehicles, to the chemicals that he uses for his company, with the "promise" to pay it back- only on his accord of course. You have to repeatedly ask and when he finally gets around to it, he's nothing but passive aggressive. In addition, he won't put anything in writing as far as pay structure or even has an employee handbook so when it comes down to it, he can change his mind at any time on IF and how much he pays you back. Not to mention, he will make his employees drive 2-3 hours and only pay them a measly $25 a job with no time paid for driving or even gas reimbursement if they drive their vehicles since it's "not necessary." Since his employees pay to run his business and can barely afford to live on the wage his vehicles do not even get the bare minimum to be driveable such as getting new tires on a van that are so bald, its unsafe. WE LIVE IN MI, that should be a top priority but since he doesn't do any work himself in these vehicles, it doesn't concern him. You may be thinking "well why take the job if you know this ahead of time?" HE DOESN'T DISCLOSE IT UNTIL AFTER YOU'RE HIRED. Secondly, when everyone is saying the same thing, they can't all be wrong. He cycles through a new staff every couple months cause he can't keep employees because he treats them like gum on the bottom of his shoe but if you look at his Social Media presence, you'll see the opposite. I challenge you to look at every platform he has with his employees even as early as a month ago NONE of them work for him any longer. The minute someone addresses a concern, rather than looking inward at how he can change things, he immediately terminates. He runs this business as if its a multi-billion dollar corporation and can treat people like garbage cause they're expandable. Multiple people have stated that once they quit working for him, if he still owes them money from funding his business- he will just ghost. I strongly believe he doesn't have two nickels to rub together so he has to exploit the people who do the work. Lastly, If you're wanting to know how any of this is relevant to use him as a company, ask yourself, does it matter how someone treats people? If not, then proceed forward but how well can a bunch of disgruntled employees work on your hot tub? Do you TRULY think you're getting the services you pay for when the people working on them have a vengeance towards the owner? For the price you pay, you'd be better off doing it yourself cause there is nothing wholesome or small business about this guy. Don't let the smiling face fool you, Cody says he is a man of faith but certainly his morals prove otherwise. I've never left a bad review in my life but this isn't just for me, this is for every person he's betrayed and mislead. Everything that's done in the dark will eventually come to light and I hope he learns and does better.

What a stunning store. It's the kind of store with a tight but impeccable collection; the kind of…read morestore that carries one little watering can, but it's the perfect little watering can, with an indescribable sleekness that makes you smile; the kind of store where you can walk in desperate to brighten the day of a hard-to-shop-for friend and walk with out with the perfect thing and more; the kind of store that justifies stunning little locally owned stores like this.

I walked into this store from the adjacent coffee shop and my heart stopped. I had found the store…read moreof my dreams. There was just something about it that hooked me right away. I don't know if it was the giant (ACTUAL) tree trunk in the middle of the store, the calming array of houseplants (which, despite my brown thumb for indoor plants, I love so much), the terrarium building bar (again--I would fail miserably but OMG so pretty), the amazing ceramics and planters, the small but excellently curated collection of art supplies (many imported from Japan!) that had me asking myself if I needed more pens, the small batch chocolate bars, and so much more. There are so many cool nooks and crannies here that it took me three passes before I felt like I had seen/considered all my options. In the end I bought 3 plants (and they're all still alive!), two chocolate bars, some stickers, and a few other small bits and bobs. Already yearning for another trip back there! I can't wait!