What a great selection of trees, shrubs, grasses, and perennials. Additionally, staff are…read morefabulous; friendly, engaging but definitely not pushy and, always helpful !! Love this place.

Very knowledgeable and helpful Folk. They can answer questions about native plants that others…read morecan't! Extensive, excellent quality of natives available, as well as others.

After moving here 5 years ago it became my favorite store because of the true variety, later hours…read moreand great staff. So I can go there at 10:30 at night looking for something that other hardware stores don't have and there it is. That and a slice of pizza and some gas. That's a good trip to the store.

This place is horrible! Don't spend your hard earned dollars there. Bought a new Huskavarna snow…read moreblower couple years back and took it in as normal this past spring to have it serviced for the winter. When the snow came this winter went to use the unit that had been tuned for the season by Roys and it froze up. Roys forgot to refill the engine with oil. The engine locked up and is ruined. They refuse to make it right. They gave us an older lesser model that's not equivalent and it doesn't even work. At home snowed in with zero snow removing capabilities after spending thousands on a new machine and regularly having it serviced at Roys. Don't go spend your money there. Yes everyone makes mistakes but good companies are defined how they recover from them and they aren't trying to make this right. Still no snow blower, still snowed in. This company isn't the same as it's reputation leads you to believe.

Exceptional customer service. Keith took the time necessary to understand my complex plumbing…read moresituation for which there was no known adapters to directly resolve. Applying his plumbing knowledge he worked with me for over 20 minutes to iteratively figure out the best and simplest alternative solution. Once identified he got me all the necessary, fittings, tools and pipe necessary to complete the project. He then cut the piece of pipe I purchased to size and showed me and allowed me to practice connecting and disconnecting sharkbite fittings. The project went together as designed and all is working well.

They helped me find and source an elusive cabinet hinge. This was way beyond normal advice. I would…read morehave been lost without their observations and suggestions. They are helpful with years of experience that you'll never experience at a big box store.

I ate from the TC BBQ place in the State Street marketplace. My food was tasty. Ordered: fried…read morechicken pickle sandwich and tater tots. Slight upcharge for the tots was completely worth it. Huge portion, couldn't eat them all. A lil' pricey but tasty. It was way too loud inside, so I ate outside. But there's a bar inside and I think bars have been closed for a while and are now re-open at lessened capacity I guess. So, people were celebration by listening to 'Sweet Caroline,' way too dang loud. Get off my lawn, you know how it is. I love Neil Diamond too, but not at like 1,000 decibels. Kthxbai. But, I had a long shift at work, not literally, more figuratively, and being assaulted by noise when I just want to fill my belly (hangry) is not one of my favorite things. ASD/Asperger traits anyone, Bueller, Bueller??

Great location, atmosphere and staff but the place has an identity crisis going on. Crepes to…read morecoffee to bbq...we were quite confused when we arrived for dinner and everything was closed but the bbq. Well that was a VERY interesting experience to say the least. Let's start with the Mexican street corn salad shall we? About one ounce of corn, maybe a half oz of cheese which should be the star here and a ton of romaine lettuce. The chicken I ordered with it was pulled, smoky deliciousness just missing a hint of salt. No avocado as it said on the menu but a blob of guacamole in the center and maybe 10 small tortilla strips to hunt for. Now the flavor you ask? Hmmm. Just missed the plane to Mexico and running down the runway shy of entertaining. Blah. To the mac and cheese with pulled pork. How the hell can anyone screw this up seriously. This couldb e the meal of the century if done right, but seriously this meal actually defined the art of jacking up two American staples where I may never recover. The mac and cheese had the great corkscrew noodles with a gloppy thud of cheese wiz on them and a handful of what tasted like boiled pork chopped in top, with a drizzle of a sweet bbq sauce that didn't do anything for the dish. Horrible. Biggest let down of my summer. Now to the meat plate. Same boiled pulled pork, flavorless, chewy, boring. Served without sauce, really? No rub? The ribs... served cold minimal rub no sauce. The tater tots stole the show though as well as the baked beans. Yes its true...the side items were dope compared to the bbq. I gave it the 2nd star because of the patio, nice night and ridiculously fabulous cherry seltzer. The porter and the stout were not very good so pass. Amateur tasting beer. Bottom line...get the tater tots and the seltzer, sit on the patio and enjoy!

I have been coming to this wonderful hardware store for over 60 years. They have always treated me…read moregreat. I swear they have everything anybody would ever want in that store!

Rude people and over priced items. Avoid this place but all means. They turn into real jerks when…read moreyou make a return

Stopped in to get a screw for mom's armrest of her wheelchair which had fallen out. Cody helped…read moremake sure we had the correct one, then came out to the car to screw it in to make sure it fit properly, gave us a backup and wouldn't take any money!!! Customers for life!!!

They advertise "Gill-Roys has it" and they do! They have always had whatever I needed, even things…read moreI doubted they would have. Add very reasonable prices. and excellent service and you have the best hardware in the Traverse City area!