Dr. Bass and his team at NRV Family Dentistry have been our family's go-to dentist since we moved…read moreto Blacksburg for grad school nearly two years ago. Appointments are always prompt and professional with Dr. Bass providing options and how he sees various scenarios playing out (i.e. what will happen if you don't get a night guard, etc) all without pushing any products. The hygienists have always been thorough and gentle during bi-annual cleanings, something you can only appreciate if you've ever had someone not quite as good.

I have 100% confidence in Dr Bass and the entire staff based on their professionalism and ability…read moreto properly diagnose and solve issues. They make your visits very easy.

I arrived for my dental appointment today 15 minutes early and had filled out all the health…read morerelated paperwork online before hand. I scheduled the appointment over a month ago for "earliest available". The first one available was for today, February 1 at 9 am. So, I've waited over a month for this appointment. I broke a tooth a while back, and it wasn't hurting, so no big deal. I can wait. Then, about a week before Christmas, a filling came out. So, I really needed to see the Dr. Things didn't hurt, but I needed things taken care of. Well, my experience today made me doubt the professionalism of the Dr's and staff at Blacksburg Smiles. If you like waiting over a month for an appointment, then wait 40 minutes in the exam cubicle after being escorted in for your 9 am appointment; if you enjoy hearing the Dr.'s conversations with another patient in the next cubicle concerning how it was important to "get the job done while she had him in the chair" and it was "OK that his appointment went long" because he could benefit from the procedure. (I guess my needs weren't important.) You'll love Blacksburg Smiles! I scheduled the appointment for the morning, hoping I wouldn't have to wait too long because I know that things can get behind later in the day, but after waiting 40 minutes before seeing a technician and getting X-rays and 50 minutes before the Dr. showed up, I was expecting better care than what I received. Was I so disappointed! After a quick exam of my teeth issues which didn't hurt before the exam, but were very painful on the right side afterward, she told me that she didn't have time today to do any of the procedures I needed today. She had to keep her next appointment, (by this time it was after 10 in the morning). I'd been waiting on her to see me for quite a while! I was patient and waited. When she told me that she couldn't do anything today, I told her that I was aware that she chose to use time allotted for me on her previous appointment. I had heard her conversation with the previous patient. I didn't think the was very professional. Later today, during a phone call to Blacksburg Smiles, I mentioned to the receptionist that calling or texting someone that appointments were pushed back would be a considerate thing to do. Everyone's time is important! He complained that he didn't have a way to know what was going on in the exam rooms, they were upstairs and unless someone comes down to tell him that things are backed up, he has no way of knowing. (Which is total BS. Sounds like someone needs a tutorial on how to use the text app on his phone.) I told him that the Dr had used my appointment time to work on someone else and I was left listening to the conversation in the next cubicle. The receptionist told me that "It wasn't really my time, it was the Dr's time!" Really? I'm paying her a fee for a service. (Not that I got service.) It's not like she's doing this out of the kindness of her heart! All I was asking for was a common courtesy, letting me know when things are running behind so as I wouldn't be left waiting, twiddling my thumbs. Several other Dr's offices call and let patients know that things have been delayed, so as not to inconvenience their patients. Guess the Caste system is alive and well at Blacksburg Smiles, the elites (Drs & office staff) there can't be bothered with us little peons. BTW, the dental technician who took my x-rays was very pleasant and not part of the elitist group at BS. BS = Blacksburg Smiles!

This dental practice is top-drawer. Everyone helpful, friendly and super-professional. Dr. T is…read morenothing short of awesome. This practice saw me through untold trauma/drama when I first moved to Blacksburg and had experienced major dental issues. Their care and referrals to area specialists were invaluable. I thought I had good dental care in Minnesota, but these people are waaaaay better.

I have made many attempts to contact the practice to find a resolution to an ongoing issue…read more Services have been paid for but not received and the answer given is "I'm not sure why" with no plan of action to correct.

I have been going to this place for a few years and generally have had good experiences. But I have…read morenoticed that the quality of care is going down. I think they don't care because frankly there is not a lot of competition in this area. But be careful not all of their dental hygienists know what they are doing. Most recently I went in for a routine cleaning and instead of my usual dental hygienist Alex Simpson. The entire time I was there she kept changing her grip, her hand kept shaking, and she kept hitting my gums and causing pain. Twice she pulled my lip with her water pick. Fortunately, it didn't get stuck so there was no damage. Eventually I asked her to stop midway. I was sure she will injure me. I asked her to get the doctor to so that he can just do the medical checkup. He indirectly defended her by claiming that my gums are just sensitive because there is build up between the gums and the teeth. Now I don't believe this explanation because in over 20 years of going to a dentist I have never experienced this. Furthermore, the office would not give me the hygienist's license number so I could file a complaint. First they claimed that they are not allowed to give it out. Then they claimed that they weren't even allowed to have it. Not sure if either of these things are true. Looks like the time is ripe for a new dentist to move into this area.

I realize I am a difficult and picky patient. With that being said, Dr. Tebbenkamp and his staff…read moreare wonderful. Dr. Tebbenkamp did a beautiful job repairing my front teeth and he worked very hard to make me happy. I truly appreciate the patience, kindness and professionalism I was treated with. I would highly recommend this practice to all.

Do not recommend. Had extensive work done to include a partial. New partial picked up and b4 i got…read morehome another tooth fell out. It was very rotten. Ask dr. Could he have noticed on my many xrays. Gave me a nonsensical excuse. Had that tooth replaced in partial. Picked up partial. Dr. Had mentioned he was going to put a crown on a cracked tooth. Didnt. That tooth eventually broke up. Back to dr. Did a complete exam again. Unknown why. Basically told me I wasn't taking care of my teeth and this would keep happening. BS. The Office staff is above and beyond wonderful. Dr???

I have been going here for at 8+ years. The dentist is kind, caring, and takes her time. The dental…read morehygienists are also very gentle. After my son had some bad experiences with a local pediatric dentist, we started bringing him to Dr. Atheron. She has done great with my son, who quite frankly, hates visiting the dentist. He is finally starting to disassociate dentistry with pain. I would recommend Dr. Atherton for both adults and children.

Great dentists but horrible technicians and administrative assistants. They are a Dental service…read morebut code a procedure as "periodontal." Why will a Dentist's office do that and blindside a patient who ends up paying for 100s of dollars because the insurance "denies" the claim! Nice office but awful service!

Surprise billing and fairly rude office assistants. Was told on arrival they accepted Medicare with…read moreUHC Advantage Plan. Received an "Explanation of Benefits" indicating that Loren Cook was "in Network". Subsequent service by "Samuel Wolfe" was identified on EOB as "Out of Network"! Dr Wolfe and the technician who cleaned my teeth were professional and competent, but would not recommend the office for their "bait and switch" tactics. By the way, after many calls and complaints about their complicated and incorrect billing, they "terminated" me as a patient. Interestingly, when I complained that Dr Wolfe was "out of network" despite their initial assurances that the office accepted my insurance, I was told that Dr Wolfe does accept my insurance at "other offices", just not theirs. Stay away!

From the very first call on the phone all the way to my actual appointment it was great! Everyone…read moremade me feel welcome and I was treated with kindness and gentleness. Dr. Matthews is a wonderful and caring dentist and his assistant with the dreds is just sunshine! I can not say enough good things and I wish I found them sooner. We are moving to Indy in a month or less and I so wish I could have had my crown at least done before. I highly recommend this office. Clean, competent, caring, and just amazing!

Was lied to by the office lady about what I was supposed to pay before hand. After paying first for…read moreall the work I got shorted by two thousand. I'm disabled and that money is very important from r me and my family. So if you want to get ripped off go ahead.

Was referred for root canal. Dr Ankrum evaluates my case and felt that the root canal was not…read moreneeded, and a filling would suffice. He could have done the procedure and charged for it and no one would know any different. Instead he cancelled my procedure and helped me make arrangements with my dentist. I really appreciated the integrity and will return if I ever need something done.

I needed to have a root canal retreated, and after reviewing my insurance I was told that the…read moreprocedure would cost me $413. Two and a half months later I received a bill for an additional $928. The procedure initially went well, however while waiting for the initial treatment to complete I heard an audible pop from the treated tooth and experienced significant pain. Dr Ankrum was unsure what had happened, and his only solution was to delay completing the procedure another two weeks and to prescribe another course of antibiotics. Now several weeks after the procedure is complete I am still having intermittent pain in the tooth. I am going to have to find another endodontist to review the work, and hopefully one that will bill a reasonable amount and stick to the agreed upon fee.