I arrived for my dental appointment today 15 minutes early and had filled out all the health related paperwork online before hand. I scheduled the appointment over a month ago for "earliest available". The first one available was for today, February 1 at 9 am. So, I've waited over a month for this appointment. I broke a tooth a while back, and it wasn't hurting, so no big deal. I can wait. Then, about a week before Christmas, a filling came out. So, I really needed to see the Dr. Things didn't hurt, but I needed things taken care of. Well, my experience today made me doubt the professionalism of the Dr's and staff at Blacksburg Smiles. If you like waiting over a month for an appointment, then wait 40 minutes in the exam cubicle after being escorted in for your 9 am appointment; if you enjoy hearing the Dr.'s conversations with another patient in the next cubicle concerning how it was important to "get the job done while she had him in the chair" and it was "OK that his appointment went long" because he could benefit from the procedure. (I guess my needs weren't important.) You'll love Blacksburg Smiles! I scheduled the appointment for the morning, hoping I wouldn't have to wait too long because I know that things can get behind later in the day, but after waiting 40 minutes before seeing a technician and getting X-rays and 50 minutes before the Dr. showed up, I was expecting better care than what I received. Was I so disappointed! After a quick exam of my teeth issues which didn't hurt before the exam, but were very painful on the right side afterward, she told me that she didn't have time today to do any of the procedures I needed today. She had to keep her next appointment, (by this time it was after 10 in the morning). I'd been waiting on her to see me for quite a while! I was patient and waited. When she told me that she couldn't do anything today, I told her that I was aware that she chose to use time allotted for me on her previous appointment. I had heard her conversation with the previous patient. I didn't think the was very professional. Later today, during a phone call to Blacksburg Smiles, I mentioned to the receptionist that calling or texting someone that appointments were pushed back would be a considerate thing to do. Everyone's time is important! He complained that he didn't have a way to know what was going on in the exam rooms, they were upstairs and unless someone comes down to tell him that things are backed up, he has no way of knowing. (Which is total BS. Sounds like someone needs a tutorial on how to use the text app on his phone.) I told him that the Dr had used my appointment time to work on someone else and I was left listening to the conversation in the next cubicle. The receptionist told me that "It wasn't really my time, it was the Dr's time!" Really? I'm paying her a fee for a service. (Not that I got service.) It's not like she's doing this out of the kindness of her heart! All I was asking for was a common courtesy, letting me know when things are running behind so as I wouldn't be left waiting, twiddling my thumbs. Several other Dr's offices call and let patients know that things have been delayed, so as not to inconvenience their patients. Guess the Caste system is alive and well at Blacksburg Smiles, the elites (Drs & office staff) there can't be bothered with us little peons. BTW, the dental technician who took my x-rays was very pleasant and not part of the elitist group at BS. BS = Blacksburg Smiles! read more

This dental practice is top-drawer. Everyone helpful, friendly and super-professional. Dr. T is nothing short of awesome. This practice saw me through untold trauma/drama when I first moved to Blacksburg and had experienced major dental issues. Their care and referrals to area specialists were invaluable. I thought I had good dental care in Minnesota, but these people are waaaaay better. read more

Arben Santo, Blacksburg, Virginia. I rate the experience with Blacksburg Smiles as excellent. The receptionists always greet me with warm welcomes and happy smiles. The whole experience is very professional. Dr. Tomoda is very competent. He is friendly, polite and spoke in-depth about my problem. I am actually looking forward to my next appointment. Would highly recommend! read more

I had an appointment on October 9, 2019 while visiting Blacksburg for a private reason. My crown tooth fell out, and I needed some help to fix the problem. Unfortunately, the doctor refused to install the crown back (or help me in any other way) and suggested me to visit my dentist in the country of origin. I paid $86 for this valuable advice. The inflammation began five days later, and after two sleepless nights I reached my country and visited the first dentist I could find, since mine was not available. He immediately installed the crown back and was puzzled about the reasons why I could not do it in Blacksburg. I let some time pass before writing this review, but I still feel no discomfort. I regret about visiting the Blacksburg clinic and the time spoilt during my stay in the city. The only positive side was respectful attitude from the staff of the clinic. read more

Wonderful dentist worked me in, as an out-of-town person with a dental emergency, on Good Friday. I am very grateful to him and his friendly and helpful staff for saving my vacation! read more

Do not go here! My daughter fell out of her dorm lofted bed - they fixed teeth and charged me $$ but FAILED to even try to claim it with my insurance, Delta Dental. Luckily, when she came home for break - the endodontist realized they didn't file (this is 3 weeks later) and called them and even wrote the claim letter for them to fax to Delta Dental (claim over $600) because, since it was a trauma related incident, ALL would be covered. It is now a month after that and Blacksburg Smiles still won't refund my $ or submit claim...so, I am submitting to Delta Dental to get my $. read more

Let me start by saying that I am very particular about the way I look, since I used to model, lol, so I was really looking for a good orthodontist/dentist to correct my teeth :). After a long search through orthodontists and dentists in Northern Virginia, Roanoke, and even New York, I decided to stay close to home, and chose to have Dr. Dennis Schnecker correct my teeth with Invisalign. The convenience of the South Main location, and the fact that he offered to correct my teeth for only $3,000 total (the places in Northern Virginia were charging $10,000) were the deciding factors. Another plus was that it seemed everyone working in the office was getting Invisalign from Dr. Dennis Schnecker as well, and loving it. I couldn't even tell they had the Invisalign in until they told me! I was a little nervous at first, since I had heard warnings about how it's best to get your teeth fixed by an orthodontist. But Dr. Dennis Schnecker was amazing. He was very health-focused, and based every decision on the long-term health of my teeth. At the beginning of the treatment, some of my teeth were scheduled by the Isvisalign system to be shaved down dramatically to add more space so they could move. I was scared this would create unnecessary space between my teeth. I expressed my concern to Dr. Schnecker, and he worked with me, only shaving off a third of what was ordered, waiting until the teeth had shifted together, then shaving more, as to not take off too much. He is a smart, caring, and sweet dentist who actually spends time with you and listens to your concerns. He seems very experienced and is extremely professional. All of the ladies working with him are super-sweet too. I highly recommend Dr. Dennis Schnecker. read more