What an absolutely beautiful experience we had finding our wedding rings at Medallion jewelers. We…read morewent in "just to look "and ended up having such a positive experience that we made a purchase then and there (Well, to be honest, we went for a walk first to discuss because it was our biggest purchase together as a couple). Alex, the proprietor, is warm and friendly and knowledgeable and made the experience so much more than just a financial transaction. He went out of his way to make our ideas possible. He was generous with his time and his knowledge. I will never forget this aspect of our big day. Every time I looked down at my hand and see that gorgeous ring on my finger, I will remember where it came from and the story behind it.

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!

A Retail Experience Worth Writing Home About (Especially Thanks to Ali!)…read more Every time I visit Portland, I make it a point to wander through the charming streets of the Northwest District, and no trip feels complete without a stop at Betsy & Iya, the boutique gem tucked next to Lei Brilla Coffee and just around the corner from the apartment I rent during my stays. It's more than just a boutique; It truly is a haven of design, warmth, and thoughtful curation. What truly elevates the experience, however, is Ali, the Store Manager and absolute heart of the space. As someone with over 15 years in retail management myself, I hold high expectations when it comes to customer experience, ambiance, and the quality of service and Ali certainly exceeds every single one of them. From our in-store conversation to her warm, personal email follow-ups, she has gone above and beyond--not just in product knowledge and service, but in genuine human connection. Ali even took the time to send me a direct vendor link when the shop didn't carry my size. Who does that anymore? Essentially, Ali seals the deal: her authenticity, enthusiasm, and eye for styling reflect the values of a brand that truly gets it. She's one of those rare retail professionals you never forget: sharp, kind, and full of local insight. Her outreach made me feel more like a friend than a customer, and that's something algorithms and online carts simply can't replicate. Whether you're a Portland local or a visitor falling for the city like I did, don't miss out on Betsy & Iya. It's a boutique that perfectly captures the spirit of Portland: creative, inclusive, and deeply personal. If you're lucky enough to chat with Ali while you're there, I guarantee the experience will linger long after your purchase. I can't wait to visit again! See you soon Ali and Team! Five stars aren't enough. --Edwin M.

My mom and I had an appointment today with Hailey for permanent jewelry and we had a great…read moreexperience! She was so sweet and extremely careful and meticulous throughout the process. We had a wonderful time and would definitely recommend this place to anyone!

I've had such a great experience with Lake Oswego Jewelers! I've been in twice to have my watch…read moreresized, and both times everyone has been incredibly friendly, knowledgeable, and helpful. They provide excellent service and really take the time to make sure everything is done right. The entire team is so welcoming and makes the whole experience easy and enjoyable. I would definitely recommend them!

I cannot recommend this place enough. The interior is absolutely darling, and the business is…read morecompletely family-owned (4 generations!). The staff are SUPER nice, too. I went in to have some links removed from a new watch, and the woman who helped me did it in 10 minutes flat, completely free of charge. If I need another watch adjusted, or am in the market for something pretty, I know where I'm headed. If you're in the same boat, look no further!

I had the best experience with Kim at the Portland location today. Not only are the pieces of…read morejewelry gorgeous and well made, but the customer service was awesome. I purchased two sets of the flat back earrings and Kim went above & beyond in helping to get them in my tragus piercing. I couldn't have done it at home and she was happy to help. Also, today's Cyber Monday sale was great!! You can't beat 40% off and I love supporting this business. They are my go to for jewelry and the good quality works perfectly for my sensitive ears. Love their designs!

I came for a permanent bracelet and was so happy with my experience. Kali was so friendly and…read morehelpful with me making my decision. She didn't rush me and helped me try on different options. Her personality was so bubbly and I definitely would recommend this store to anyone. They had a great selection of chains to choose from whether you're a gold or silver girly plus the cutest charms! It was a bit pricey, but I think worth it! I've had my bracelet for 8 months and it still looks brand new.

I had another great experience working with Kevin at Kassab Jewelers. This was my second purchase…read morewith him, and once again he made the entire process easy and enjoyable. First was my fiancée's engagement ring and now her wedding band. Kevin was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I was comfortable with my decision. His customer service is exceptional, and it's clear he genuinely cares about his clients. I highly recommend asking for Kevin if you're looking for someone who is honest, professional, and great to work with. We'll definitely be back for future jewelry purchases! Thank you, Kevin!

Kevin and co guided us through the process of getting our wedding rings with a lot of care and…read morepatience. I really had no idea what I wanted before I came in and I'm extremely happy with where I ended up. You absolutely get what you pay for so don't be shy.

Karlea does excellent work. She fixed a necklace and a favorite anklet, making them better than…read morenew. Great selection of pendants, necklace chains and unique earring styles too.

Vent fixed a beloved ring for me that I worried could not be fixed! I am so happy and so pleased…read more Thank you! Will use again!

Small, intimate jewelry store with a good selection of diamonds and various other shiny bits and…read morebaubles. Brilliant Earth accepts appointments which will enable the sales-team to spend more time with you. We were walk in's and were treated with kindness and respect. Eric was our guide and was not only friendly but honest and most knowledgeable. As this was a replacement piece for my original wedding ring, I went completely sideways with cut and clarity. I didn't want a reminder of what I had lost. We made our selection, it was ordered and we picked it up within a matter weeks. Brilliant Earth offers comparable pricing and quality products - we definitely recommend them. **Hallelujah, original ring was recovered 4 months later!

Had a great experience at Brilliant Earth. Eric was extremely knowledgeable and patient with me. At…read moreno point did I feel pressured to buy anything or make a decision. He worked with my partner and I to find something in our budget and made the experience so relaxing and fun! They have a great selection and so many ways you can customize your engagement ring to find the perfect fit. Would highly recommend.

I cannot recommend Robert at Kassab Jewelers enough. After something happened to my wedding rings,…read moredealing with the insurance company was incredibly stressful, time consuming, and awful. Robert went above and beyond by advocating for me every step of the way. He fought on my behalf, communicated with the insurance company, and genuinely cared about helping me get a fair outcome. He even spoke with the owner to advocate for me so I could get the ring I truly wanted. Thanks to his dedication, kindness, and persistence, I ended up with the ring of my dreams. Robert made what could have been a frustrating experience feel personal and supportive. His customer service is exceptional, and it's clear he truly cares about his clients. If you're looking for someone who will treat you with honesty, compassion, and go the extra mile, ask for Robert at Kassab Jewelers. You won't be disappointed!

10/10 experience here. I was recommended to come here by Penny Kelly ( she used to manage this…read morestore) . Rob and Sandra took care of myself and my partner with so much patience, knowledge, kindness, and laughter. the store was very put together and gorgeous and they had a large variety of men & women's rings and the experience felt very personal and great. i would highly suggest going here. my ring is beautiful and i couldn't be happier!

Timely response. Excellent communication skills…read moreWonderful product. I love my ring from the 1990's that I needed advice on getting it resized.

I love this place. It's lovely. The people that work there are lovely. Their jewelry is lovely. I…read morehaven't bought anything from them...yet. I have all sorts of pretty sparkly things tumbling around in my head. I took a snap of this gorgeous bracelet that had a bit of a faulty closure. It was purchased for Pride 2023, but the clasp needed some love. The were wonderful. They oohed and aaahed for a moment which made me feel good, then they took straight to the back and fixed It. They brought it back and said "yep, it was loose." I asked how much and they said no charge. I was wowed. This amazing shop fixed my bracelet, that I didn't even buy from them for free.. This is how you lure people back in to buy your beautiful jewelry. These folks are great. They always greet you with a smile and are always so helpful. I'm so glad they live so close to me. I'm working out what I can bring them as a custom job. 2023 - Review # 11