Amazing driver-so kind and thoughtful. Stopped to let view sunset on the way back- gave us water-…read morespoke 2 languages fluently- a real wonderful day!

We took the Key West Day tour and it was absolutely lovely! Our tour guide had a lot of knowledge…read moreso you will learn a lot of cool facts along the way, a great sense of humor....even if it's a tough crowd, great driver and great with communicating what each hour of the tour entailed for us! HIGHLY HIGHLY RECOMMEND! Thank you for a great trip!

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

Dan Meister has been my go-to travel advisor for more than 25 years -- and for good reason. Whether…read moreit's a cruise for two or a 100-person convention, Dan handles every detail with creativity, care, and unmatched professionalism. He's helped me with everything from complex bookings and trip planning to insurance claims and last-minute changes -- and always with a calm, can-do attitude. What I appreciate most is that Dan brings ideas I never would've thought of, making each trip more memorable and enjoyable. He's not just a travel agent; he's a true partner and a friend. If you want personalized service and someone you can count on, Dan is the one to call.

We engaged Dan Meister's services hoping for the best but we were greatly disappointed with many…read moreaspects of our relationship: Communication Didn't really hear our needs-wanted to have us conform to what previous clients had done. When we didn't agree with some of our suggestion alterations to our trip he directed us to buy a pre-paid trip from an online source. We found he tried to nickel and dime us Didn't want to make restaurant reccommendations There's a lot more to comment on But the really big thing was when a violent strike occurred in paris he didn't reach out with advice and when we suggested coming home early he said we'd have to eat what we paid and be responsible for any additional airfare. We thought he was HORRIBLE and believe so would you.

I did the Animal Encounter with my family and had Ethan as our presenter. He was awesome! Very…read moreknowledgeable and thorough in his explanation of each of the animals. The rest of the staff with whom I interacted was good too! The reason I am giving this review 4 stars instead of 5 is there were certain employees in the gift shop who left a little to be desired. They seemed as if they didn't really want to be there. Could have caught them on a bad day, but I noticed a difference between those few and the rest of the staff around the premisis.

Our tour guide, who I believe was RJ, was great. Very knowledgeable and funny, wish we had brought…read morecash for a tip. We had limited time to come in the morning. We got there did the boat tour and left, so upset that I forgot about the picture and didn't get souvenirs. We went in the earlier part of the morning around 10 AM, we were prepared to get bit by mosquitos, to get wet, and the terrible heat. We were lucky we did not get a single bite by mosquitos, the boat got wet at our feet, but we did not, and the boat is covered so heat was not bad. We saw like 8 alligators, some birds and turtles. We had an amazing time, so worth the time and drive. Would not mind doing this tour again.

I called this company three times and left detailed messages. I have never received a phone call…read moreback despite what their outgoing message promises. If they're that bad pre-voyage Customer Service, I can only imagine how terrible this services on the ride itself! I guess some other pirate abducted them and they're unable to conduct business in a professional manner!

My brother was in town visiting so I took to Yelp and Groupon and found this duck tour. At first we…read moredecided to visit the barber shop that the tour people were selling tickets out of; we found this by using the address provided on the their website. We went with the cheaper deal on Groupon. The duck boat was parked in front of a park. We got there early so there was no line. The boat was really clean and new looking. There was the captain and the narrator, both were dressed like pirates since the theme of this boat was a pirate ship. They were both friendly and informative; the narrator did a great job with hosting and telling jokes; keeping us awake. They drove us around town and pointed out different buildings and landmarks. The coolest part was when we drove from land into water! It made a big splash but we didn't get wet. We cruised by mansions and other boats. They did a great job with the tour and I'd definitely recommend it. Bring tip money.

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

We booked a Mother's Day intercoastal tour with Riverfront Gondola Tours for my wife and daughter…read moreand had an awesome experience. It ended up being one of the highlights of our weekend. Alex was our captain and was great the entire trip. Super friendly, easy to talk to, and did a nice job pointing out houses, yachts, and different spots along the water without overdoing it. The whole ride was relaxing and never felt rushed. If you're looking for something different to do in Fort Lauderdale that's actually worth it, I'd definitely recommend them.

This was such a fun experience. The captain was lots of fun, great sense of humor and the food from…read moreCasa sensei was great. We even spotted a shark while out on the water. would highly recommend and will definitely be back.

Oh buddy, joined a tour for a sunset 2 hour excursion. We had a fun time, but overall, I was…read moredisappointed. Was expecting some actual tour info, never visited this area and only new tidbit I learned was in regards to the golden gate. We did sail past a lighthouse but nothing was said about it! The tour guide, Tony was nice enough, but definitely wasn't engaging. Kinda gave the vibes as if our tour was an after thought and honestly didn't want to be there and not familiar with our boat. Tour also started late because we were sent the wrong address. Captain confirmed but wasn't at the confirmed location when we called and we had to drive elsewhere. No signs or flags just "walk to the back of the restaurant". The boat had tiki decor, but could definitely get a facelift. There were bean bags to sit on that have seen better days. Seats in the front would get splashed with water. The floor had wet turf, so be aware of that! Water was offered and stored in a cooler. The cooler also doubled as a seat. Lack of cup holders. Life jackets were dirty! Being that the tour was a sunset one we were anticipating sailing in the dark. Was not expecting to be sailing in pitch black. The only light was from the shore and other boats. Captain couldn't figure how to turn on the string lights. Even when he supposedly called for assist no one knew how to turn it on. We were offered to extend the trip but definitely declined since what would be the point?! We had a good time because of the fun that we brought. Likely wouldn't return with my family.

Organized a sunset tour for a bachelorette party for 10 people. The seats on the boat were…read morewet/dirty/moldy and didn't seem like enough for 10 people. Communication with team was very easy through texts however the captain did text us the wrong address Tour itself is pretty and relaxing just weird vibes for bachelorette Market lights didn't work for the sunset tour and the captain was on his phone a lot dealing with personal items They have other boat tours that may be better but definitely wouldn't rec sunset tour again