I have used this in the past. The food is OK though on the expensive side.
However, I want to post this review in my recent experience.
I visited the takeaway on the evening of 22nd November. There were 3 staff members, one young lady, and 2 men. There were no customers. I ordered a burger and fries, the total came to 8 pounds something and as they are card only I paid by chip and pin.
Yesterday when I routinely checked my credit card account I was shocked to see that I have been charged £80.80! I phoned the place, a lady picked up and when I explained the issue she put the phone down. I rang again, this time she passed the phone to a man who said, 'Not us, thank you' and put the phone down. The third time I said do not put the phone down and put me to the manager, a man came on and said there is no manager. I explained the issue and he said they could not do anything as the manager is not there and they could not access the accounts, he said he was the driver. When asked where is the manager he said in London and they do not know when he will come as he lives there. They refused to help me in any way and did not offer to communicate my problem to the manager. In the end, I had no option but to hang up as it was like banging your head against a brick wall.
So I do not know if the overcharge was an error but what is ridiculous is that this establishment is being run without a manager or responsible person by the most rude and unhelpful staff. read more
