Finally getting around to this review. 2-3 years ago, my ex-wife's Ford Escape had a rotted out suspension cradle. We went to LaPoint because they were close by. I was told by Shawn Keefe that they were busy, and it would be 3 days before they could remove one from a salvaged Escape in their yard. He billed my Ex's credit card, and we left. We got the call 3 days later, and went to pick up the cradle. However... one of the guys working there had trouble getting the control arms off... and torched a slot in a perfectly good (like new) cradle to get to the nut holding the control arm. When I saw what the worker did, I refused the cradle... and the worker said that it could be welded up. Welding on frames and subframes is a big no-no unless done by an expert welder. So at that point I refused the cradle, and told Shawn to reverse the $350 charge on my Ex's credit card and we would find one somwhere else (keep in mind this was just for the cradle). At that point, Shawn told us "good luck finding another one". So... I made some phone calls and found one on the other side of town at a "you pull it" yard. A friend helped me pull the cradle and we had it out in about 1-1/2 hours. The bonus was... that the "you pull it" cradle came with the steering rack (which had new tie rod ends) ... and also came with the control arms. All for $112 plus tax. If I could give LaPoint Auto parts zero stars, I would. Stay away from this business at all costs. read more

I have my own side Auto Repair business, and am doing an Engine Job for one of the sisters at the Church. I called Lapoint inquiring about an Engine of theirs that I found on car-part.com. I told the guy, I believe his name was Shawn, that I was interested in purchasing the Engine, and stated my Shop name, and he told me that he will be in Michigan the following day and would be able to drop it off for me. I told him thank you and told him that I will be there until 1:00 p.m. at which time i'll be leaving. We both had the understanding. I then told him that I could come in and pay for the Engine, before I left for the day. He said that would be fine. So I drove there, and when I walked in I don't think he had any idea that I was black. His demeanor was completely different. He looked kinda disturbed, but I still continued to present my info to him knowing somehow there would mysteriously be a problem. I gave him all my Shop Info with the address, and swiped my Card. I left to prepare the core Engine for pick-up once their driver would make it to my place. The next day I got up early to make preparation for their arrival, and time just went past. I finally called them because no one called me after waiting and was told that the driver left 3 hours prior and should be close. So I waited and waited, watching the time. finally it's after 12, so I called back, and the guy told me that I was next after the delivery driver left Ann Arbor which is almost an hour and a half from me, but me and him already had the understanding that I was leaving at 1. So still even though i'm not part of their company I gave them the benefit of the doubt and said, could you guys just drop it off another day if you're not going to make it before 1, reminding him of what we talked about. He immediately told me that I could come and pick it up the next day or wait until the following week after I told my customer it would be ready the upcoming weekend. Instead of working something out, he started telling me about their policies and how they don't have control on who gets the delivery first or last, (forgetting what we talked about), So now I've waisted a whole day because he for some reason all of a sudden didn't want my business saying that he has not yet charged my Card if I couldn't wait. This place clearly was not comfortable with my doing business there. So I had to go back on my word which I don't like to do, and change dates on my end because this guy had a change of heart for some mysterious reason, but it's all very clear. This was my first and last time dealing with this place, and advise everyone not to go to this place. It's unreal that in 2021 this craziness still exists but now instead of people putting up black and white only signs, they just casually deny you service in their own funny way. It's truly sad! I'm very disappointed yet not at all surprised and would give lesser than one star if it were possible. Avoid this place, if you don't want to be disappointed! read more

I'm writing this review for a friend. I recently purchased a used motor from Lapoint. I drove from Pittsburgh to pick it up. When I got the motor back to my garage, I found that the oil pan had been punctured with a fist sized hole. I called Cory a couple of hours after I returned home and informed him about the hole and he said he would look into it. Cory called and ask for my address and said he would send me a replacement pan. Then Cory called me back a few days later and told me that someone at the yard had must have done the damage, but it was an "as-is" product and a line of B.S. about how I given a deal by not being charged a core charge for the engine (Which the ad had never stated) and would not be replacing the pan . So I'm out of the tolls, fuel and money for a new oil pan to do business with these people. If I treated my customers like this, I wouldn't be in business. read more

Al is the best,always friendly. I appreciate the honesty, if its not going to be a good part he is upfront and lets me know. Has access to many parts. I can always count on getting the right part in good condition. read more

LaPoint incorrectly "advertised" a transmission stating it would fit my car. I bought it for $700 and had it shipped to San Diego. After installing at my expense, it was found to be the wrong tranny and was NOT what LaPoint said it was. They (Cory) apologized for their mistake and sent me the correct transmission but it got "lost" in shipping and took twice as long to arrive (14+ days) ... Again, I had it installed only to find out that THIS tranny was defective, 3rd gear was gone! LaPoint will not pay for my labor costs ($900) and will not even credit me for the transmission they advertised in error ($700) ... I'm out $1600 because of these bozos ... ZERO customer service here ... you're taking a HUGE risk in dealing with this company. read more

Purchased a car door on EBay from Lapoint Discount Auto Parts. Their online sales guy, Shawn, informed me that the car door I purchased from them was damaged in shipment after it left their facility (before it ever reached me). He then informed me that he would not refund my $325.00 until he received the door back from the shipping company. Had I been the one requesting to return the door, I could understand that I would need to wait until he received the door before a refund was issued. However, the door was damaged before it ever reached me. Therefore, I should not have been required to wait for a refund until he received the door back. I had to file a PayPal claim to get my money back. Very disappointing because I was going to buy several other parts they had online. Fortunately, I found another seller who had the door and parts I needed for my car. I actually ended up paying $75 less than what I originally paid Lapoint so it turned out great for me. But the hassle I went through with Lapoint means I will NEVER buy from again. read more

Have been dealing with this company for 20+ years. Always very helpful and can find parts that no-one else seems to be able to. Not to mention some of the best pricing in town. read more