Rating: 0/10 Conway…read moreoffice. My experience with this medical office was extremely frustrating because it was unnecessarily difficult to coordinate my care. Trying to obtain copies of my patient's medical records has been much more complicated than it should have been. Delays and poor communication made it harder to ensure continuity of care. When I raised my concerns, the response was disappointing. The medical records staff member, (Mrs. G), told me she had not worked there previously, which did not address my concerns or help resolve the issue. The medical assistant, (Ms. I) , refused to speak with me, even when I asked if we could speak at a later time. In addition, the medical records coordinator refused to provide contact information for a supervisor or anyone else in the office who could address my concerns. No one should not have to struggle to access their patients medical records or coordinate care between providers. I hope this office improves its communication, accountability, and records request process so other individuals do not have a similar experience. Erika

This review is for the location on Goldenrod road. Going to the doctor is seldom pleasant but the…read morefolk here make it a lot better than it could be. All of the staff are so nice and friendly and honestly make you feel like part of the family. We use them for our primary care but they offer just about any type of service you could need.

I scheduled an annual wellness visit, which my insurance covers at 100%. Before my appointment, I…read moreconfirmed my coverage and understood that there should be no copay for a preventive annual exam. When I arrived at the South Conway office, I was told I had to pay a $60 copay "just in case" the visit ended up being billed differently. I did not feel this was fair, especially since my insurance clearly covers annual preventive visits at 100%. Because I disagreed with being charged a copay for a covered service, I chose to cancel my appointment and requested a refund of the $60, which was provided. Unfortunately, this meant I lost time from work and wasted part of my day for an appointment I was unable to keep. I understand that clinics have billing policies, but patients should not be expected to pay upfront for services that their insurance has already confirmed as fully covered. I hope management reviews this policy so other patients do not experience the same frustration.

My sister got an incredible experience there today, from the door a person fully protected is…read morechecking the patient's temperature, and inside everyone es wearing mask and gloves. Congratulations you are the best. Thank you all for an incredible job.

Great doctor and very accommodating staff!! Highly…read morerecommend!! Never any issues at this location.

The little details made this practice stand out to me. The staff seemed attentive without making…read morethe setting feel overly formal, and the overall approach came across as thoughtful and organized. It has a welcoming atmosphere that makes the practice feel more approachable than a typical medical office.

Went in for my annual, for the first time (recently changed insurance, so I had to change Doctors)…read moreand the place is well kept, staff is friendly and accommodating and Dr. Gallagher and his assistant, Carmen, where awesome and very attentive to my concerns.

If you're going to cancel an appointment because the patient didn't arrive 30 minutes early, you…read moreshould warn the patient that the appointment *will be canceled* if they don't arrive 30 minutes early.

My first mistake in moving to Florida was choosing this practice for my healthcare needs. My…read moresecond mistake was reading YELP reviews on this practice for their other locations they have and thinking well it will be different at the Semoran Blvd practice. I made a new patient appointment with Dr. Felipe Lugo at Family Physicians Group. I know that the later you make an appointment in the day the longer you wait since Doctors tend to run behind. I choose the first AM appointment once they opened up at 8:30 am thinking I wouldn't necessarily have a wait. Boy was I wrong. Once I was in the patent exam room, I still waited an hour to see the Doctor. I specifically told the Nurse and the Dr, Lugo that I was only there for a new patient physical and NOTHING else. This is because my employer provides a financial incentive into your HSA account to help offset your annual deductible for annual physicals. Both the Nurse and the Physician acknowledge and said they understood the purpose of my visit. Low and behold I get my bill and it was not billed as a physical leaving me with a copay and loosing my financial incentive. I have called the office multiple times and constantly get a busy signal or they will answer and say please hold and immediately put you hold for several minutes. I've left messages with the front desk to ask the Nurse to call me back so they can send the appropriate notes to the Billing Dept but after three attempts asking the Nurse to call back and NOT receiving a return call I've given up. Multiple calls to billing result in the same "busy signal" and the one time I actually did get them I was told the billing codes come from the Physicians office so they can't help. Basically, this practice is way too big to run efficiently. They have over a dozen locations so they have grown so much that they are to inefficient to run an operation. In addition I have been on a medication for years that is quite common and is handled by a Primary Care Physician. The medication does require blood work every 3 months. The doctor didn't seem to understand why he needed to do blood work for this medication every 3 months and I had to educate him on the reason why. STAY AWAY FROM THIS PLACE!

I try to not ever write heinously bad reviews but this place has earned it. I have been coming here…read morefor years, which is my mistake, I will own. Mostly because it's close to my house and they take my insurance, which had been the only reasons why I continued to come to this joke of a doctor's office. First, whenever they actually properly schedule an appointment, you never go in around the time that it's actually scheduled. It's always an hour or so after your appointment is actually scheduled. It takes a month to actually get an opening for God knows what reasons. Good luck if you are sick, you might die or heal quicker than you can actually get into this place. The receptionists are always unfriendly and/or even rude. Once you are inside the room waiting for the doctor, it takes 15 + minutes for the doctor to actually enter the room. Once there, he spends about 4 minutes with you making you feel more like an inconvenience than anything. Every. Single. Time. This most recent visit, I debated even returning but since I am moving out of state in a week, I didn't want to find a new doctor. I have had a wrist problem for over a week and called on Tuesday, February 14 at 9:40am and spoke to someone for 2 minutes (as indicated on my phone records) and she scheduled me for 1pm that Friday with a brand new doctor (shocker). When I arrived at the scheduled time, one person sat in the waiting room. That's it. As I spoke to the receptionist, Maggie, to check in, she informed me that I did not have an appt. She asked me who I spoke with, to which I responded that I couldn't remember her name. She said they don't keep records of phone calls so there was no record that I had called, even though I showed her my record. I asked her if they could sneak me in or do anything for me since they dropped the ball. She said all the doctors were fully booked. Let's remember that there was one person in the waiting room. ONE. She told me I could go to urgent care if I wanted or wait to speak to a nurse. I waited to speak to a nurse. The nurses name is Jessica and she was kind but just told me the same thing. She also said I could speak to an office manager on Monday. No thanks, I will go get the proper service elsewhere. I'll also mention that they have given me three doctors in 5 years. 3! When I lived in Michigan, I had the same physician since I was young throughout early adulthood. Please refrain from using this location. They do not actually care about helping people and are ludicrously incompetent. I did get upset and cry, but I have been in pain for over a week and their indifference was truly awful.

Our office experience with the reception desk is to be desired. We feel for the patient load they…read moreare under staffed, as the wait is consecutively 20 minutes or more just to approach the front desk, very little eye contact and no smiles. When we call the office, we have yet to ever get to speak to anyone, as the phone just rings, finally goes to a recording that states to push 1 if you would like a call back and no one ever calls you back, so I had to go to the office, again, waited 20 mins, explained my issue and received a discussed look, now my husband only has 3 pills left, the pharmacy has even faxed requests. I have worked in this field or 36 years and know how a patient should be treated. If this continues, we will be leaving the practice, however, we love Dr Vanessa Smith

First off all..... these reviews need to be deleted! They are SO OLD. How can you judge a place…read morewhen the reviews are 5-7 years old? I'm sure none of the same people are there and things have surely changed In 5 years. I had a really good experience there. I was there to see Dr Brian W (long different last name (podiatrist)He was wonderful. He made me feel very comfortable, spent allot of time, answered all my questions etc. When i left there, I was very happy. That was my first time there, and I will definitely going back. I guess everyone's experience will be different but I was very happy!

5 Stars for a prompt and friendly PCP…read more I've been putting off getting a Primary care physician for a while, but had several people recommend Dr. Maharaj and finally called to schedule a new patient appointment. It took 6 months to get in for my first appointment, but it was worth it because now I'm an established patient and can get in whenever I need. My suggestion? Make the appointment even if you think it's too far out. You can always cancel if you find another PCP that can see a new patient sooner, but establishing yourself as a patient is key. The office is located near the Target shopping plaza just outside of Baldwin Park in an office building. It is pretty basic, but clean and the woman at the front desk was very friendly. A nurse brought me back to take my weight and medical history. He wasn't the friendliest and I heard him tell several patients he was tired (when they asked "Hi! how are you?" I can definitely understand being at work when you're not feeling up to it, but it made me a bit worried he was tired because he was sick and being in a doctor's office already has me worried I'm going to catch something... Anyway, Dr. Maharaj came in and was a pleasure to speak to. She was clearly very knowledgeable, and spent time asking me questions and running a quick physical exam. Overall, I had a great experience and though I hope I won't be there often, I feel I'll be in good hands when I need it. Quick note: Looks like they offer some aesthetic services like botox as well as other services like well-woman exams.

I love Dr. Priya Maharaj and her entire team. I've been going to her for years and this place is a…read moreone stop shop. I get my annual physical and well woman exam as well as manipulation because Dr. Maharaj is also an osteopath. It's amazing how she can feel her way around and can tell where your body is off alignment. I always feel amazing after a tune up! I also love that this is a small business. It's private practice, not a big hospital. I feel genuinely cared for by Dr. Maharaj and her entire staff. She even had her son intern one summer and he was so professional and attentive. Almost forgot to mention, she also administers botox, fillers and other beauty procedures. I've never gotten it before and I won't go anywhere else because Dr. Maharaj is an artist with these shots because she makes them look so natural and not overdone. I also love the fact that an MD is injecting them vs a esthetician at some beauty bars.

Dr. Ramos is efficient, no frills, and fantastic. Each visit I do feel like he cares for me as a…read morepatient and takes the time to listen but also ask thoughtful questions. I do believe he wants the best for his patients and has a nice bedside manner. The staff are efficient and do their best to get you an appointment and set for your needs. The team speaks a variety of languages and their new location off Hoffner I find to be very convenient and centralized. If you're seeking a doctor of internal medicine, I definitely recommend giving Dr. Ramos a visit!

Amazing care from both Dr Rodriguez with the weight loss program and Dr Ramos as my physician . I…read morewas able to lose 45 pounds, Dr Rodriguez is super dedicated to her patients helped me during my Journey .Great patient care from both Dr.