I am following up years later as the botched services and treatment from the staff continues to…read moreimpact me to this day. I keep getting their postcards in the mail as reminder that I should warn the general public about this nightmarish practice. Beware of this Livonia Laser Dentistry and Dr. Mansour!
When I was in college, with medicaid coverage, I was seeking a new dentist that covered my insurance before the pandemic. The online booking was easy enough and my first two cleanings went well with the secretary being notably polite and warm. For my third cleaning, as a burnt out grad student, I missed one appointment. I would have had no issue paying a fee, it would have not been possible to do so due to medicaid service provider rules. Arriving early, the same secretary greeted me with attitude for not calling back to confirm my appointments and PROMISED TO CANCEL ALL FUTURE APPOINTMENTS IF I DO NOT CONFIRM MY APPOINTMENTS WITHIN 24 hours OF THE REMINDER CALL. Clearly that is unreasonable and I had stated as much, and then she continued to raise her voice in front of a full waiting room going on about how other patients need those spots AKA I lost them money. The tech for my cleaning was polite and friendly, however.
For my fourth cleaning, (sigh) yes, I called back within 24 hours to confirm my appointment, and I was greeted with an impatient and dismissive tone from the secretary who ended the interaction with shutting the window in my face. Keep in mind, I barely got a word in which I replied what she asked for my name. Thankfully, the tech was friendly as usual and had informed me that my only filling was getting old and falling apart and recommended filling in a spot on a molar that I had sensitivity issues ever since I had braces. Dr. Mansour agreed to this plan.
I had scheduled an appointment to take care it all, and begrudgingly, I had followed up within 24 hours of my reminder call to confirm the appointment. To no surprise, the secretary greets me a bit less harshly with a dry and indifferent tone, but hey, I'll take it. I'm sitting patiently in the waiting area and I see a tech that I haven't seen before preparing for a procedure. After about 5 minutes of her going back and forth, she comes to the door and looks at me and said to come. There were many people in the waiting area, it was not clear that she was referring to me, but since no one else was responding, I got up and she took me to the procedure room across from the door way on the west side of the building. There were two techs and two dentists staged to proceed with this procedure, which I found rather odd. Then Dr. Mansour informs me that she is doing 7 fillings for "preventative care" and just dove right in. LITTLE DID I KNOW THAT I WAS GOING TO REGRET SUPPRESSING MY INTUITION TO RUN.
With how fast it all had went down, I went home, had a panic attack, and sobbed in my partner's shoulder for hours because it was so traumatizing. There was no room to protest and have a discussion about medical necessity. THEY DIDN'T EVEN VERIFY THAT I WAS THE PATIENT FOR THE PROCEDURE. I was coerced into this procedure and Dr. Mansour profited from it. The explanation of benefits form I received soon after, itemizing everything, demonstrated as such. I'm pretty sure that charging 5 unnecessary procedures without medical necessity is INSURANCE FRAUD.
A month later, one of the 7 fillings fell out. I am seeing red at that point as it was absurd that I had to go through all of that for this result. Of course, the rude secretary did not have much to say when I requested an appointment to fix it asap. Dr. Mansour was doubtful that the filling fell out, but looked around and found it herself, then tried to convince me that it was a cavity that was never filled, but did me the 'favor' of fixing up for me. I made a point to tell her that I didn't buy that. In a period of 2 months, 2 MORE FILLINGS FELL OUT, and you bet, the rude secretary did not have much to say and Dr. Mansour refilled the fillings. After the 3rd, I had just found a new dentist who had fixed the 4th, 5th, and 6th faulty fillings. It was apparent by my current dentist's expression that Dr. Mansour has a reputation. He assured me that what she had done was unethical.