I paid $1,750 for a Sisterlocks installation at LaniLocks and followed every aftercare instruction exactly as provided.
At my three‑week follow‑up appointment, the stylist contradicted her earlier instructions about washing and warned that she might charge me next time if my hair "did not hold," even though the stated maintenance fee was $185.
Between appointments, I contacted her multiple times with concerns about slippage and attempted to send photos. My concerns were repeatedly dismissed, I was told my hair was "fine," and I was instructed to "trust the process." She refused to review the photos I tried to provide.
Although she initially presented herself as open to questions, her demeanor became dismissive, rude, unreasonable, and unapproachable whenever I raised concerns. Instead of listening or offering guidance, I felt blamed and emotionally dismissed.
At my six‑week appointment, I became visibly upset and was crying while trying to explain what was happening with my hair. I did not feel compassion, reassurance, or professionalism. Instead, I felt unheard and unsupported during a service I had paid significantly for.
At that same appointment, I was told my hair was "messed up" and was charged $585 without prior notice, agreement, or explanation -- more than triple the stated maintenance fee.
Two days later, another loctician corrected a few locks and pointed out that part of the original securing process had not been completed properly.
I attempted to handle the situation respectfully and professionally, but my concerns were repeatedly minimized and never resolved. read more
