(Pictures available on my google review). I needed a corner couch of specific sizing and the usual…read morewell-known furniture shops did not have the right combination I needed. I decided to look for a local place which could make custom sofas - pricey but was sure the premium would be worth it. I found Newman & Bright website, it looked convincing so I took the time to go their store and see some sofas. What was on display was good enough. I specified the needed sofa with Rafi, paid the 50% deposit (£1,492.50) and excitedly awaited delivery date. The service over the phone was appalling - demanding remaining 50% before delivery despite being told at first to pay after delivery. Anyway - paid the remaining 50% and sofa arrived. At this stage - the attitude I had experienced told me I really had no option but to live with the very bad quality sofa that was delivered. It was nowhere near the quality of what was on display. I have a new, similar, excellent sofa from Sofology at the cost of £2500 (good value) and I managed to get rid of the hideous Newman & Bright sofa for free £100.

From the owner: Newman & Bright is a custom leather sofa manufacturer that specialises in designing and creating…read moreChesterfield sofas. These include Patchwork Chesterfield sofas, Italian sofas and fabric classics.

Appalling and unprofessional service, poor quality item. Wrote a review elsewhere and they offered…read moreme a measly £18 compensation for the poor quality of the item (incl. a part missing) but ONLY if I took the review down. This is why I assume they're scoring highly on here - they've paid unhappy customers to change / delete their reviews. Avoid these cowboys.

Furniture in Fashion, in my opinion THE BIGGEST BUNCH OF COWBOYS OUT THEIR, customer support 0 out…read moreof 10, integrity 0 out of 10, honesty 0 out of 10. In fact it's zero for everything. I Purchased a table and chairs from them. When they arrived I found the chairs were damaged, they wouldn't replace the chairs, they swopped the damaged parts only. The table top appeared okay, but due to circumstances I couldn't assemble the table and chairs for 8 months. When it assembled and the screws tightened they came through the table top. They were obviously too long. I reported this to FiF all they did was make excuses and stall for time. Even though consumer protection said I was in the right FiF would not budge. They blamed assembly in fact they basically accused me of making a fraudulent claim. Forget the fact that if the correct screws were supplied this would not have happened. The stress and anxiety they caused was horrendous. Finally although they said it was my fault they offered a resolution. They would supply a new table top, not the whole table just the top, at cost price, I would have to pay £100 and they would match it. On their web site they were selling the complete table at £199.99 retail so the table at so called cost would be a lot less. So I ask myself how is £100 the cost price for the table top, yet another rip off. The table top has now been delivered, I had no choice, they wanted the old table top back and no screws were supplied. I'm quite sure that FiF will answer this and say what they say with every complaint, they will say they did everything to help and sort things out and it was my fault. This company has no integrity I wouldn't trust them, I certainly wouldn't buy from them again, I would suggest that people check the other reviews before buying from them.