(Pictures available on my google review). I needed a corner couch of specific sizing and the usual well-known furniture shops did not have the right combination I needed. I decided to look for a local place which could make custom sofas - pricey but was sure the premium would be worth it.
I found Newman & Bright website, it looked convincing so I took the time to go their store and see some sofas. What was on display was good enough. I specified the needed sofa with Rafi, paid the 50% deposit (£1,492.50) and excitedly awaited delivery date.
The service over the phone was appalling - demanding remaining 50% before delivery despite being told at first to pay after delivery. Anyway - paid the remaining 50% and sofa arrived.
At this stage - the attitude I had experienced told me I really had no option but to live with the very bad quality sofa that was delivered. It was nowhere near the quality of what was on display.
I have a new, similar, excellent sofa from Sofology at the cost of £2500 (good value) and I managed to get rid of the hideous Newman & Bright sofa for free £100. read more