After having our long-time Homeowners policy with AAA non-renewed (dropped abruptly would be a…read morebetter description), I was forced to begin shopping for homeowner policies for the first time in many years. Due to recent wildfire activity in Southern California, the insurance landscape has changed dramatically since the last time I shopped for Insurance - it's the Wild West out there! Learning the difference between Non-admitted carriers vs admitted carriers... Difference In Conditions Policies + California Fair Plan... Premiums 3 to 4 times higher than I have ever paid before, despite never having had a claim in 26 years... I made contact with and received quotes from four different alternatives, none of which seemed like the right choice for me and my family, nor did any of the insurance professionals I spoke to impress me... Until I stumbled upon John Knowd at Thousand Oaks Insurance! John returned my phone call within just a few hours - and over the course of the next few weeks, spent a great deal of time walking me through my options, making reasonable recommendations based on his experience and my property details. I never felt like "just another number" or as if I was being oversold. Quite the opposite in fact, I was left with a feeling that I was joining a team or a family, who had my best interest in mind, and who responded quickly to any question, comment or concern that I had along the way. While not the least expensive option I found, sometimes in life you just get what you pay for... And I found the coverage limits and premiums were fair - and most importantly, I am able to sleep well at night, knowing that I am adequately insured... Not to mention, that I have a principal like John who will be there every step of the way. Highly recommend... We have now bundled all of our Insurance needs with Thousand Oaks Insurance. Top notch Customer Service

I was referred to them by a friend and from there I sent an email asking for a quote on a place…read morethat was just purchased. Natalie was fantastic and had sent a estimate that was presented in a small video which was fantastic because it was easy to understand. Her communication back-and-forth was on target and she has answered all my questions so far. I will definitely use them in the future for any Insurance needs!

Sara has been taking care of my insurance needs for a few years now, 3 Autos, Condo Ins, Home Ins,…read moreQuake Ins, and I can confess I am not an easy customer. I change policy coverages often and can be quite a pain in the A--. However she always does everything she can to get me the best rate with patience. Now I must say, a phone call back is very rare, BUT if you text or email her she fires back very quickly and gets the answers just as fast. She was highly recommended by a good friend of mine as my old agent retired, he was good, but Sara is better. I expect to be annoying her for years to come, I recommend her to anyone that wants an easy breezy experience.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

Jill and her staff are wonderful. They are very knowledgeable about every detail when it comes to…read moreinsurance. And there customer service is an A+. Thank you Jill and team you guys are the best, keep up the good work.

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!

The entire team at Get Benefits is amazing. Each person is a professional who understands the…read morevalue of excellent customer service. They do a fantastic job of follow-up and follow through and we all know that is RARE these days. Tim is creative in his approach and pragmatic in his execution of providing an individualized plan for his clients. He is knowledgeable and trustworthy and you will not find a broker who works harder for his customers. He understands the value of clients loyalty and manages his team with integrity. A live person will pick up the phone each time you call and deliver customer service 100% of the time.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Heather was great and answered a zillion questions without ever getting frustrated. We have a much…read morebetter flood policy now and I can enter our Super El Niño year with confidence.

Difficult to deal with My experience in dealing with this…read morecompany was painful to say the least. Zero accountability meets smug dismissiveness meets gross incompetence. My suspicion is that the owner Patricia Pirog, has hired a lot of of her family and friends. This never works out well for you the customer. I would love to speak with Patricia and give her a clear point by point detailed description of my experience, but apparently "Patricia never talks to any of the customers" According to Lizzette. I would be happy to hear from her I would be happy to take a call from her and I suspect she would thank me for it. She can ask Brian for my number. I'm sure he will remember. Given the state of things over there, I won't be holding my breath I will leave another review in one month to let you know if she cared enough to call.

I had such a good experience with this agency. I am part of a cooperative art gallery and we…read moreneeded a new agent. Dalida was incredible. Since this was my first time buying business insurance, there were a lot of things that were new to me. Dalida patiently explained everything to me, returned calls quickly, and was extremely polite. To top it off, she saved us over $800 compared to our former agent! I can't recommend this agency and Dalida strongly enough.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

If you are looking for a Great quote and to definitely save on Auto or homeowner's insurance I can…read morewithout reservation advise you to call Bryan, I highly recommend him. My realtor referred me to Kehl's as within one year my new policy jumped up and Bryan saved me so much money It truly turned into a not fun Chore that occasionally needs to be done by most everyone, into a very pleasant and happy experience! He took his time and checked multiple companies. I can also tell you that He followed up with me a week later just to make sure everything was completed, and good. I know that I can call anytime with questions or concerns and I am or was not just another sale!

Jesse G at Kehl IS THE BEST! He is very honest, incredibly responsive, and communicated so well to…read moremake sure we got the best insurance with the deductibles and coverage that makes the most sense for our situation. I truly wish everyone could provide customer service like Jesse. If Jesse can't find insurance that's appropriate for your situation, he will tell you rather than trying to sell you something just to make a commission. Compared with AAA or Farmer's insurance or something similar, Jesse can shop around to find the right policy combination for you.

Been using Cappuccino Insurance Agency for years. Very prompt responses, and able to get the vast…read moremajority of my water damage claim covered. Turned what could've been a major headache into a seamless experience.

I have been a customer of Anthony Cappuccino Insurance Brokers for many years, carrying both my…read moreauto and homeowners insurance through them. Unfortunately, my experience has been one of repeated poor attention to detail and unacceptable customer service. In late May or early June, I notified the office that I had moved my vehicle to my Utah insurance policy and asked them to cancel my California coverage. I also explained that the credit card used to pay my premium had been compromised and replaced. Caitlyn told me they could not issue a refund to a different credit card, took my new Utah address, and assured me a refund check would be mailed. After waiting four to six weeks with no check, I sent reminder emails. Only after another follow-up did my wife receive an email stating that a refund of $2,588 had supposedly been credited on June 22 to the original credit card account. I immediately contacted my credit card company, and they informed me they have no record of any such credit to either the old compromised account or the replacement account. This is not an isolated incident. Their lack of attention to detail has been a recurring problem throughout the years. When I canceled my homeowners insurance, I was later shocked to receive a substantial invoice from a fire insurance company for coverage I never intended to keep. The matter was never handled by Anthony Cappuccino Insurance Brokers, and I ultimately had to pay for a policy I did not want after the account was sent to collections. After years as a loyal customer, this is an incredibly disappointing way to be treated. If you value accuracy, follow-through, and competent customer service, I would strongly recommend looking for another insurance broker. Based on my experience, I cannot recommend Anthony Cappuccino Insurance Brokers.

Hayley was very helpful and was very knowledgeable!. Too many times have I gone to an agent with…read morea question, and they just couldn't give me a straight answer. Which is so frustrating. I came to Hayley for a Homeowners policy, and she had all the answers without having to get back to me several times. The process was painless and seamless, and I ended up transferring over my autos as well even though that wasn't the reason for my initial contact. You cant go wrong with Hayley

Hayley has been a gem to work with, she is honest and knowledgeable, both traits anybody could use…read morein an insurance agent. We have been with her for 2 years now and she is always looking for ways to make our lives easier and make our insurance more affordable and applicable to our needs. She is the best!

When it come to insurance and knowing what coverage to buy ,Larry really knows his stuff !. I have…read morebeen dealing with Larry for over 20 years and i always have been very satisfied . He takes great care of me , my family and my business and removes the hassle and worry and makes everything so much easier to do ! I recommend Larry to all my friends !

Larry is an excellent agent! I've used him more than once…read more I had a big issue with an insurance company and he assisted closely throughout the process. He was diligent in calling and staying on top of a long and annoying process. He always returns calls and emails. I went back again because I remembered how diligent he was years ago. I highly recommend him!!