My husband, Andre, and I are both nearly 80 years old. Last year we needed some bricks for a few projects on our new yard - two circular flower beds and a step to reduce the height of our front door access. The guys at Landscape Liquidators could not have been more friendly or more helpful.
So imagine our surprise, this year, when we went back to purchase 6 more bricks to extend the step enhancement. Not one of the three people in the office was friendly or knowledgeable - we had even brought the old invoice to identify exactly what we wanted. Andre made it clear that he would need someone to load the bricks as he had recently had carpal tunnel surgery on his hand.
We had parked near the spot where we had picked up the bricks last year; Andre was told to move to a different area of the yard and wait. Apparently the bricks had been moved to a new location during the winter, due to large deliveries of inventory.
After a significant wait, Neil eventually left another customer whom he had been helping, approached and told us to back up to our original spot. We popped open the cargo door of the van and waited. Neil asked why Andre wasn't loading the bricks. Andre repeated that recent carpal tunnel surgery prevented him from lifting any weights.
I don't know who had p*ssed in Neil's cornflakes that morning, but his response was, "Why are you being such an ass?" When Andre remarked that he had requested help before paying for the bricks, Neil repeated the comment "You are being such an ass!" several times, even suggesting that he wanted to just go back into the office and refund our money. I quietly asked him please to just load the remaining 3 bricks, and we would leave. I thanked him before Andre got back in the van. We left, disappointed, and we are NEVER going back read more