Theo (Sales) went over and above to make sure that our Chandelier purchase was perfect. We ordered a large crystal chandelier and the base showed up without the 260 crystals. Theo began tracking the shipment and ended up getting a new box from Texas just so we could get it installed before Christmas. Thank you, Theo A true and honest person! read more

Lamps Plus - Vienna Full Spectrum Crystal Chandelier 31.5" - Home Decor Near Me - Las Vegas, Nevada

Two parts missing. Waited 4 days for the drop pole to be shipped to me. While installing, realized the chrome washer that does against the shade was missing. Called the store, I was told that I can wait till they get corporate involved, or they can take the part off their floor model and I will have to come pick it up in store. I asked if they could pop the used part into the mail, I was told no. I had to plead my case on how irrational and ridiculous that problem solving is, and how human beings should treat one another. I was put on hold until they came to the conclusion that they could mail it yo me. Two missing parts and one can be shipped to me and the other I need come get? We all need to help one another and start holding these businesses and fellow people accountable, don't stand for it, don't tolerate it. read more

Lamps Plus - Home Decor Near Me - Las Vegas, Nevada

While out to pick up some meds from the vet, I decided to stop by Lamps Plus on a whim since I had needed new fans for some time. I was met by Frank Morrison who showed me the fans and was able to answer all my questions about them. I had picked out three then saw the boxes and remembered that I drive a Fiat Spider so while I could possibly wrangle two for the short drive home I definitely couldn't do all three. It was no problem for them to put the boxes back and set it up online for delivery, though. I also remembered I really needed a new light over my dining table and after telling Frank the sizes and that I prefer down lights, he showed me three options right up my alley. I went with the bronze fixture sine the fan I had chosen for the great room was also bronze. After getting it all input and paid he gave me two cards for installers to contact once my fans arrived. I am very happy with the service I received, and if you stop in, I recommend working with Frank. read more

Such a great experience when it comes to replacing parts to a wall lamp...fantastic people whom have wonderful spirits!!! Kiersten and Samson were so helpful!!! I truly enjoyed being in your store and laughing like we known one another forever We shared watermelon gum and it was a hoot!!! Great people great products and Also We Love the shade also!!! It looks amazing!!! Thanks Again for the warm reception and giving it their Alll!!! BRAVA read more

I had a great experience at lamps plus! Theo came to my house, took photos and recommended multiple options for each area based on my style and budget. He was so friendly and helpful. When one of the pieces wasn't shipping in time, he got in touch with me and we picked out a different option so we could get it in sooner. He also referred the best installer! Will definitely shop here again with Theo! read more

Lamps Plus - Home Decor Near Me - Las Vegas, Nevada

Ok so I stopped in to get some bulbs for a Chandalier I purchased here and I just have to say that every time I come into this Lamps Plus at this Summerlin location I am treated so kindly and professionally. Frank waited on me and he was so friendly and prompt and professional. When I finished the transaction I noticed an error on the address he input and since I was having the items shipped I pointed it out and he smiled and was relaxed-no attitude about having to go back and actually call the company he ordered the bulbs from. He treated me like a human instead of getting irritated like most places do now days. Every time I walk in this store I am treated so well and like a valuable customer. Thank you. It doesn't happen any more and needs to be tewarded! read more

I wanted to share my frustration with our experience in hopes that others do not have a similar situation. Frank, our sales person, who we worked with directly in the store to find specifically what we were looking for...and let me state again we were VERY specific on the functionality we NEEDED, to which he continued to state YES YES YES assuring us that our needs would be met by this fan. WELL, come to find out when the electrician came to install it indeed DID NOT provide the functionality we needed AND what we were told repeadily by Frank that it had...OK...so I called and told Frank this, to which he replied, "Well I'm not an electrician"!!! REALLY, i didnt know that..then please tell me WHY you answered our questions as YES over and over again confidently. There was no ambiguity in what were we asking and if you "are not an electrician" then WHY in the #$@ are you answering the questions as if you knew. If you didn't know, then tell us you don't know and we would have respected that. But to first off, answer questions you don't know the answer to, to simply "get the sale" is bad enough. But then when found out you were not correct to then state "I'm not an electrician"??? We will never do business with him or this company again. I expect honest and trustworthy sales people, which we found when we returned the fan and went to a competitor who was not only honest, but competent. Just fair warning. We all make mistakes, but this goes beyond that and shows the level, or lack thereof, of customer service and professionalism. And to add, when we indeed did return the product, he offered no help to correct his mistake, simply processed the return and said GOOD BYE. What a joke. I hope others do not experience this and this was isolated, but thought I would share to make aware. read more

First of all, very helpful yet not pushy sales people. Excellent selection. Now, about 2 weeks after we purchased a floor lamp we found a problem with the base. Called them and customer service was awesome. They had me bring in the first lamp, and before replacing they put the new one together to ensure there was not a similar issue. Absolutely my go to lighting store for now on - and highly recommend this particular Lamps Plus to everyone! Thank you Lamps Plus!! read more

We were overwhelmed with picking out pendant lites for our new kitchen! Thankfully, Leah stepped in & was incredibly helpful! She recommended that we go home & take a picture of our kitchen so she could superimpose optional lighting for us to assess! That was exactly what we needed! So, if you are in the market for lamps or lighting & live in Las Vegas, I highly recommend going to the Lamps Plus on W Charleston Blvd & see Leah! You will be 100% satisfied! Thank you Leah! Jen & Sid read more

Lamps Plus - Pendant Lighting - Home Decor Near Me - Las Vegas, Nevada

My husband and I went to Lamps Plus on Charleston to find new bedroom lamps. I had an idea of exactly what I wanted. Then wham, I saw the most beautiful artistic lamp with marble dripped inside lucite. Game changer. Thomas Marquez was extremely helpful. He checked for a second one. He's very professional and knowledgeable. Suffice it to say, I've decided to isolate the lamp and add a complimentary design on the other side of the bed. I needed assistance with lampshade size. Believer it or not, lampshades are not all created equal. We're very happy customers and grateful for Thomas. Great store with terrific customer service. read more

I visited Lamps Plus because well I needed a lamp and it seemed like the perfect place to start. It was an amazing trip from start to finish and I got a perfect lamp (on sale!) that just fills my home with light. They had more lamps in one place than I'd ever seen, so there is truly something for everyone. I wanted a gold floor lamp and there were plenty to choose from. The moment I walked in the door I was greeted and cared for. Theo welcomed me and helped me so well and Scott even offered to carry the lamp to my car for me. This place is a bright spot for all your lighting needs!! read more

Lamps Plus - My Lamps Plus lamp in action! - Home Decor Near Me - Las Vegas, Nevada

I initially purchased 3 crystal mini pendant lights, and one spiral chrome 16 3/4 flush mount light. A few weeks later I purchased 2 more Spiral chrome 16 3/4 flush mounts and the Spiral 22 1/2 10 light Pendant from the ET2 Collection and all I can say is WOW!! When I initially went into the store, I didn't know what I wanted. I just knew that I wanted something with a little bit of bling and something different and unique. That's when the sales associate Theo Ware stepped in. He was so knowledgeable of the products and he knew what size lights I needed, just by me telling him the floor plan of my house! This man is INCREDIBLE and knows EXACTLY what he's doing! He walked me through the entire store and showed me things that I would have never considered on my own. That's how I ended up with the lights from this beautiful collection. If you need assistance with any lighting needs, you HAVE to go see Theo at the Summerlin store. He will absolutely exceed your expectations! After installing the first set of lights and receiving so many compliments I decided to get a couple more to make things look consistent throughout. They are absolutely STUNNING! They cast a spectacular shadow on the walls and ceiling when turned on. The pictures don't do them justice. They are definitely a conversation piece. My electrician complained that he had to hang 200 crystals and suggested that the manufacturer make the crystals magnetic instead of using the individual little hooks. He said it's hard to see with the mirror type base and it becomes uncomfortable when standing under it to hook them up. The lights are SUPER bright, so we put them all on dimmers. I highly recommend these lights. They are well worth the money. Luckily for me, they went on sale within 60 days of my purchase. I called customer service and they refunded me the price difference. Thanks Theo and Lamps Plus!! read more

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I posted a bad review because they didn't send me the down rod and I thought the whole installation would have to be moved etc. They acknowledged the oversight and got me what I needed at no charge. How they handled the situation was refreshing in today's world! read more

Kiersten was the best at helping me get what I needed. I was able to walk in - ask for the specifics and price range and they were able to point me in the right spot and have a positive attitude the whole time. read more

Frank was most helpful! In and out with 3 lights for 3 rooms! Quick and handy with a tape measure

Frank is great he knew exactly what I needed and sold me I more reasonable version of product which I appreciated. read more

Lamps Plus - Home Decor Near Me - Las Vegas, Nevada

My wife Silvia and I are finishing our new house and needed "Lots of Lights!!" All kinds-every place Frank Morrison of Lamp Plus is a qualified expert . I wasn't expecting that for a big retail light store. Franks like a specialized physician at a very good hospital Thank you Frank Kevin and Silvia Buckley Las Vegas Summerlin read more

If you can't find a light or lamp here, I don't know if you ever will. What a huge selection. At the Vegas location on Charleston, see Josh. Very helpful and knew all about lights. read more

I needed chandelier chain in a specific gold color, and couldn't find it anywhere. I even ordered some online thinking I'd have better luck, but the color never matched. I finally decided to go to Lamps Plus here in person. I called and spoke to Josh, he told me had some options to choose from and come down to check them out. When I came by he already was ready for me and brought me back to look at the options myself, and asked all the right questions to make sure I had everything I needed. Thankfully I got the chain I needed thanks to Josh read more

A Great team at the Summerlin store . A special mention to "Frank" for always such wonderful customer service! We Purchased bulbs and lamps plus chandelier cleaner, to clean our lamps plus beautiful chandeliers ! This store is unbelievable ,always a greeting ,always a smile ,always very helpful without being pushy . You are welcome to browse because they know that sometimes you just need to look and look before making a decision . They always have stock of really beautiful things . I am loving their furniture as well and different accessories ! read more

I don't think I've ever encountered a more helpful, easygoing, staff then I have at lamps Plus. I purchased five ceiling fans and told them what I want and they found exactly that and in my price range. A few days later I had to return one for a different fan and again, easy peasy and extremely helpful. A big shout out for Ingrid, Kiersten and Josh. You are outstanding. If you're in need of lights or ceiling fans I highly recommend lamps plus on Charleston boulevard. read more

I have been to this location on 3 different occasions, and have to say that all 3 times the employees were extremely professional and so nice! Today I went for new lamp shades and while the selection exactly what I was looking for, the clerk gave me a printed list of websites where I could find what I was looking for. That is service! While sometimes it's easy to just look online for so many things, I will defiantly go back for any lighting needs! read more

I was looking for something new lamps & side table, I stop by lamps plus- Thomas ( manager?)was helping me very kindly, printed out several pieces that might work in our guest bedroom. I reached out to sales associate- Aaron very next day. He was so kindly helping me with right kind of light bulbs . Side table was delivered very quickly- we assembled nicely. Look just perfect. Appreciated to lamps plus team. read more

This is the best place to find beautiful lighting for your home. I found just the right lamp for my daughter and another for our living room. The customer service is fantastic, not pushy. I highly recommend this place!!! read more

Frank offered his assistance the moment I walked in. He knew exactly where the product was and directed me to my needed purchase. I have purchased items from the store in the past and have always been satisfied. Thanks for being there! read more

Great service from Frank Morrison!!! Super helpful and friendly. Love all the stuff in the store.

This was my second time in and Frank remembered me. He offered great customer service, very professional and recommended a very qualified electrician to help install my chandelier. I will be going back to Frank as I need a few more light in my home. There was also a young man who helped carry my chandelier out and was very professional. read more

Lamps Plus - My Lamps Plus chandelier. - Home Decor Near Me - Las Vegas, Nevada

Great customer service! Theo was exceptional so helpful. Had a problem with one after we installed and they replaced it immediately.

There are plenty of selections of lighting in different styles, shapes and sizes. They have good clearance deals as well. Very helpful staff

This store ROCKS! From the moment I entered - very quiet, peaceful and pleasant employees. The arrangements and set up are easily displayed. I was surprized at the sales people knowledge and willingness to be of assistance. I chose a set that required one being taken from the display. Without blinking an eye, Tom Marquez, opened the cabinet and removed the matching item. Upon receiving my merchandise, the display was put together with all hardware minus box. i will definitely return as my first stop rather than last! Thankyou so much. read more

So much more than an amazing selection of lamps. Beautiful furniture and elegant accessories. If you're searching for unique items to make your home spectacular, highly recommend visiting Lamps Plus. Tip: take time to look at their web site before shopping trip. Easy to become overwhelmed when surrounded by their huge selection. Lighting specialists Aaron and Dani were patient, knowledgeable and went above and beyond to assist me! read more

Kiersten was a big help. I called looking for a specific chandelier and she confirmed that they still had one in stock. When I arrived she provided me with the matching bulbs and cheerfully loaded everything up in my car for me. read more

Joshua was extremely helpful and a cool guy appreciate the help. Highly recommend working with him.