The owner's wife ( Mikail) is extremely unprofessional, unethical, and absolutely the meanest person I've ever had to deal with. I only had this car for about several months, and it began to have a multiplicity of different issues. The quality of the vehicle and the customer service provided were both unacceptable. The lack of professionalism and the disrespectful behavior made the whole experience incredibly frustrating.
The radio didn't work when I first got the car, which wasn't a huge deal initially. However, the problems quickly escalated. I started to have issues with the heater, and it eventually stopped working altogether. Then, my car wouldn't start after sitting for an extended period. After having the battery and alternator checked, I discovered that they were not the root of the problem. Given that I had purchased a warranty with Lambson, I decided to take it to a technician. The car was in the shop for a few days, and when I received the diagnosis, I was shocked to learn that the wiring was all messed up. This was incredibly frustrating, as it indicated a significant underlying issue that should not have been present in a car I had owned for such a short period. My car had significant issues, including a faulty fuel pump and transmission leakage. The warranty, to my dismay, only covered $800 and exclusively for the fuel pump, leaving me burdened with the costly transmission repair.
Shortly after discussing the warranty, I received a call from Mikail, the owner's wife, inquiring about my overdue payment. Admittedly, my payment was three weeks late, but I explained that I was currently without a vehicle and assured her that I would make the payment the following day. While she agreed to the arrangement, her tone and the abrupt conclusion of the call left me feeling unsettled. After our initial conversation, I contacted Mikail to confirm once more that I would be visiting the next day to settle my payment. However, when I attempted to express my dissatisfaction with how the situation had been handled, Mikail's demeanor took a sudden turn for the worse. Before I could articulate my concerns, she became hostile and verbally aggressive, stating that not having to deal with the situation was the best part for her, and abruptly terminated the call.
I was taken aback by her unprofessional conduct and decided to call her back to seek clarification on why the situation was being handled in such a manner. Regrettably, my attempts to engage in a constructive dialogue were met with further hostility, as she adamantly refused to allow me to voice my concerns.
The lack of professionalism and the disrespectful treatment I received during these interactions with Mikail was profoundly disappointing and served to exacerbate an already challenging situation. As a customer, I believe that respectful and courteous communication is fundamental to any business relationship.
Following the heated exchange with Mikail, the situation took an even more distressing turn. Her comments, including insinuations about my emotional response and threats of repossession and blacklisting, were deeply hurtful and unprofessional. Her aggressive and uncompassionate behavior left me feeling devalued and disrespected as a customer.
The emotional toll of the interaction was further compounded when, less than forty minutes later, my technician reached out to apologize and informed me that Mikail repossessed the vehicle and had prevented them from retrieving my belongings. This added layer of uncooperative behavior only served to exacerbate an already upsetting situation.
As a customer who has always strived to maintain positive and respectful interactions, I am truly disheartened by the unprofessional conduct and lack of empathy displayed by Mikail. It is my sincere hope that this feedback can prompt a reevaluation of customer relations and instigate measures to ensure that other customers are spared similar distressing experiences in the future. read more