Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

This review is about the window tinting…read more When I purchased my car I was offered free window tinting. It can only be done on Tuesday and Thursday as they use an external company, both are work days for me. Three weeks after purchase I decided to make an appointment for this, drop off the car and uber to work. On my way I was the victim of a hit and run, so now my brand new car is damaged and I never made it to this appointment. I decided to take a day off work to reschedule and not having to uber as it's far and expensive. Staff is very friendly but the window tinting.... 4 hours later I got my car back with the EXACT SAME TINT as already was on the car. I assumed a darker tint, an actual tinting not the light exact same thing. So now I have a damaged car and a day taken off work COMPLETELY WASTED ON USELESS WORK. On top of that there are mistakes in 2 Windows!!! It's not even done properly! Very very very disappointed and I find it quite dishonest to not be transparent about what window tinting, if I had known I was getting what was already on the car all of that could have never happened.

This family business has taken care of me and has taken care of my grandpa for many years. Happy to…read morehave them in the community.

Terry was amazing to work with, true gentleman and trustworthy man. These guys worked on my 89…read morecorvette and completely brought it back to life. These guys have earned a new loyal customer. Thank you sooo much guys!!

Amazing experience at Mercedes-Benz of South Orlando! The entire sales team was professional,…read morewelcoming, and made the whole process smooth and stress-free from beginning to end. Everyone went above and beyond to make sure we felt comfortable, informed, and genuinely valued--not just like another transaction. The level of customer service and attention to detail truly reflects the Mercedes-Benz experience. If you're looking for a dealership that values its customers and makes buying a vehicle enjoyable, I highly recommend Mercedes-Benz of South Orlando. Five stars all around!

After calling repeatedly for a service estimate, speaking with different people on two different…read moredays and multiple calls, including the system transfers hanging up on me, the text program finally responded from a Keith. Then, I could not reach him at the dealership nor get any response through the text program. I hope they work on the customer service response. Multiple choices in Orlando, I wish everyone luck!

"5 stars for Julian Sanchez at Lexus of Orlando! Julian is the gold standard for service…read morecoordinators. He's communicative, friendly, and goes out of his way to make sure his customers are taken care of. Excellent service all around!"

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

I cannot say enough good things about our experience at Audi South Orlando. From the moment we…read morewalked through the doors, the entire atmosphere was welcoming and professional, but what truly made this purchase unforgettable was the incredible team that looked after us. A massive, heartfelt thank you to our salesperson, Moises Garcia, and Sales Manager, Ricky Sulyma III. Both Moises and Ricky went far above and beyond expectations for our family. They demonstrated the highest level of professionalism, genuine dedication, and standard-setting customer care throughout the entire process. Moises was patient, deeply knowledgeable, and attentive to every detail, ensuring we felt completely confident and informed without any of the typical pressure. Ricky made the management and finalization end of the process completely seamless, transparent, and respectful of our time and needs. Car buying can often be overwhelming, but Moises and Ricky made it an absolute pleasure. Their care and commitment to making sure our family walked away happy was truly impressive. If you are looking for a luxury experience where you are treated with honesty, respect, and top-tier professionalism, ask for Moises Garcia and Ricky Sulyma III at Audi South Orlando. We are so grateful for everything you did for us--thank you for an outstanding experience!

They are wonderful when they want to sell you a car -- after that you can forget about any level of…read moreservice at the dealer. They have gone straight downhill the last couple of years as I have been a LOYAL Audi customer for the past 10 years. However, I digress. My Audi SQ8 (3rd car leased from Audi Orlando) has been an absolute nightmare of a car for 15b months. The electronics are a disaster and I have a friend with the same car and she has the exact same issues. This car has ALWAYS had electronics issues, door lock malfunctions, the alarm goes off when simply open a door and the hatch opens on its own when I sit down in the car!. Fast forward to now the 4th time the car has been presented for the SAME issues and my assistant calls today to see if the car is ready as NO ONE has bothered to give me status update from 5 days ago -- my assistant has to wait on hold for an hour just to speak with a service rep and they said yes the car is ready!. Then she gets a text telling her the car IS NOT ready and we have no time to waste in the first place to chase down these people and a very expensive car to boot!. I have no time to continue this story but I swear ITS ALL TRUE. Take that AUDI of Orlando -- I have only just started,

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

While my initial experience with Infiniti of Orlando was pretty bad I had to update my previous…read morereview. The qx60 has turned out to be a very dependable and comfortable vehicle. I am very satisfied with the purchase. As far as the dealer. The have a superstar on their staff. His name is Levi in service. He is a remarkable young man, hands down, the best service rep I have ever worked with.