The service department here is phenomenal! I brought in my bestie's card today for service as it…read morehad never been back to a dealership since the initial owner. Darcars Lexus service department was thorough, provided explanations for the list of opportunities presented, and even walked her through priority regarding safety and what can be left for owner's preference. Cesar was not only able to explain the what but the why behind each line item and never made us feel pressured to do anything. I sat and observed while my best friend handled her car business and was able to overhear the other service representatives providing the same level of exceptional service. Kudos to this service team!

We would like to express our appreciation to Sales Consultant James Palmer at Darcars Lexus of…read moreGreenwich for outstanding professionalism and excellent service during the purchase of our vehicle. We have purchased a pre-owned Lexus NX450H+ on-line. Huge thanks to Ashley Ramirez Ferrer, online consultant for helping with questions we had. Me and my wife have flown to New York from Houston to pick up our Lexus. Upon arrival the vehicle and all documents were ready and after signing all papers we started our 1600 mile trip back to Houston with no technical problems whatsoever. Please also extend our thanks to the mechanical team for their expertise. We will recommend our friends about the great service at Darcars Lexus of Greenwich. Great job all around! If you want honest and professional service, ask for James!

I recently purchased a certified pre-owned 2015 Audi S5 and it was a pleasure to collaborate with…read moreJohnny Rosalino and Haris Deljanin. From the moment I called to inquire about the car's availability to driving the car off the lot, Johnny and Haris went out of their way to ensure my experience was positive. They explained the similarities and differences between the Audi I was purchasing versus my Audi trade-in, and the deal closing and transfer process took less than an hour. This is my third Audi and I was very impressed with the New Country experience. If you're looking for a great selection of pre-owned vehicles and a smooth acquisition process, Johnny and Haris deliver a very customer-centric buying experience!

I really hate writing reviews like this, but after three Audis from Audi Greenwich, I am done. And…read moremore than anything, I want other women who aren't car experts to understand what happened to me before trusting this very corrupt dealership to guide them through a purchase. I feel completely taken advantage of. I came into Audi Greenwich as a loyal repeat customer looking for my next car as my A5 Sportback lease was ending. I relied on their sales rep, Jason Schneidermesser, to explain the options to me (his suggestion was the S5, I did not come in seeking out this car). That's when the nightmare began. What I was not properly educated about was what I now have been informed is a completely impractical wheel and tire configuration for the way this car was sold to me: as my normal, everyday vehicle to commute locally around Westchester. In 6k miles, I have had FIVE tire failures involving only the sidewalls (no nails or anything). That's right... FIVE. For comparison, I drove my previous two Audis for 90k combined miles and had ONE flat tire in total. And when they fail? The car has no a spare or donut, so I am stranded. I didn't suddenly forget how to drive! And yet every time this happened, the answer from Audi Greenwich was essentially that some sort of "outside influence" caused it. Their solution? Replace the tire (at around $500 each out of pocket, and they never have them in stock so I was almost always out of a car for about a week), and send me back out in exactly the same setup, waiting for it to happen again within weeks, with newly damaged wheels. At some point, five sidewall failures in 6k miles should make the dealership that sold the car stop blaming the customer and start asking why this keeps happening, no!?? And the misrepresentation didn't stop there! Remote start was specifically explained that it was a non negotiable feature that I needed in my car. I asked Jason directly whether the car had it and was told YES verbally, and in writing during the sales process. Within 24 HOURS of taking delivery, Jason told me that he had been wrong and the car actually did NOT have remote start, but it would be "getting it shortly, within a few months". I have this in writing too. We are now 8 months later. No remote start. Jason is a crook and will say anything needed in writing to make a sale. He just hounded and pushed me through the process with dozens upon dozens of harassing text messages, rather than educating me about what I was actually buying. What a disgrace. I escalated this directly to General Manager, Keith Kubat, expecting that after 3 consecutive Audis from his dealership, the GM would finally step in, acknowledge how absurd this situation had become and help find a reasonable permeant solution for a loyal customer with lies about the sales process in writing, and an unsafe car. I offered to just buy a different, more reliable car from them. Or maybe they would help put me in different tires or wheels? Anything, I was flexible! Instead, Audi Greenwich will not stand behind the car they sold me. No responses from Keith at all after the first one. Ghosted completely! That's what makes me the angriest. Don't aggressively sell me a car as the "natural upgrade" from the everyday Audi I've happily driven for years... incorrectly tell me it has a feature I've specifically said is non negotiable in writing... promise in writing to fix that mistake and fail to do it... and then shrug your shoulders when I experience FIVE sidewall tire failures in 6k miles that have continuously left me stranded without a vehicle. As a woman who openly acknowledged that I was not a car expert and gave them chances to make this right privately, I feel completely taken advantage of and unsafe. Buyer Beware!!!

Wonderful sales experience. Exceptional customer relations, professionalism and follow up.read more

I ordered a Maserati sunshade from Miller Motorcars Boutique as a birthday gift for my father…read more Maserati's official store had it *out of stock* (at $165). Miller's site listed it *in stock* (for $220), and their policy says in-stock items ship in 3 to 5 business days. I paid the markup and ordered on August 27th, well ahead of his birthday. Five business days later the order still said "awaiting fulfillment" and no one had reached out. The chatbot said it would ship in 3 to 5 days, so I left a message asking for an update from an actual human. On September 4th I finally heard back that the item was actually out of stock and delayed. On the 8th a second rep told me the same thing - that Maserati's shipment was stuck in New Jersey, refunded my shipping, upgraded me to 2nd day air, and promised to update me when it shipped. I replied that the birthday had already passed and that listing an out-of-stock item as in stock is misleading. It's the whole reason I ordered from Miller Motorcars. No one responded, and the promised update never came. I got an automated shipping notice on September 11th, and the sunshade, supposedly sent 2-day air, arrived September 15th, almost three weeks after I ordered. I paid $55 over Maserati's price because Miller said the item was in stock. A $10.99 shipping refund doesn't cover that, nor does it cover my father opening an empty present on a milestone birthday. I understand supply delays happen, but the stock status was wrong, I had to chase them for answers, and they didn't follow through on updates. They had plenty of *time* to try and make things right, and fumbled time and time again. Such a disappointing experience from a luxury boutique. Eww.

Great experience with Porsche Greenwich. Danny was incredibly helpful, accommodating, and easy to…read morework with. I didn't expect to get the absolute best deal, but I understood what was fair and never felt pressured or taken advantage of--just a straightforward, professional experience. I ended up going with a different manufacturer, but I'll definitely be back for a Cayenne in the near future. Highly recommend!

Horrendous customer service with a high degree of arrogance. Apparently one of the most profitable…read morePorsche dealerships in the country. Surrounding Porsche dealerships benefit from their poor reputation and reliability. I gave up of a falt they could not or would not fix and benefitted from exceptional service from the White Plains Porsche dealership.

This is my 2nd Infiniti purchase from Greenwich Infiniti and 3rd Infiniti in the last 10 years. I…read morelove my Infinitis!! I will say I was skeptical given the new ownership but they had what I wanted. I will say the sales service was amazing and quick. I was preapproved with Capitalone for a great rate and they were able to match it. Farid really did a great job with the sale. He was helpful, kind, and patient. He also went over all the new features of my new car that were different from my prior vehicle (which I still have by the way). My only complaint is you're force to get the Darcars assurance. I can see the upside to it but don't like you have no choice but to buy it when buying from Darcars. I would still highly recommend them. Great job Darcars Infiniti of Greenwich! Update: John Darvis, the owner of Darcars, reached out to me last week to thank me for my purchase as well as the review. He was also concerned because of my comment on the assurance package. He cleared up any confusion and I couldn't be anymore satisfied with his response and how it was rectified. Thank you John and team for continuing to provide us with excellent service all around.

Tried twice to get an estimate for my vehicle and never heard back. That instilled a lack of trust…read morein their services and I went with another shop. As a luxury brand they should do better to get back to current and future customers.

We came in from California to purchase a vehicle for my daughter going to college there. We could…read morenot have had a better experience with Devin. He helped us get the deal all together so it was ready to go. And it was quite a process purchasing from out of state. He ensured the car was in the exact condition as advertised. It was the easiest process, and we'd for sure buy again.

I have to shout out to General Manager Garth Brown. We have purchased several MB's from Greenwich…read moreeven tho we live across the state. I have always found the best vehicles and sales staff and experience here. Today I had a slight issue with one of the MB's we purchased last year. Without hesitation Garth went above and beyond what any other dealer in the US would ever do to help us with our issue. This is the type of customer service that has virtually disappeared in service related industry. One thing I do know, Garth did not have to help me, at all. But he stepped up and insisted. I will ALWAYS shop MB of Greenwich first and foremost when looking for my future vehicles.

Extremely disappointed and frustrated with my experience at Carriage House Motor Cars. They kept my…read morevehicle for over a year for what should have been a standard repair, causing me to completely miss out on the summer driving season. To make matters worse, they don't give you pricing until after the work is completed and expect you to pay the full amount without any room for negotiation--classic old-school bad habits and predatory tactics. The staff are incredibly difficult to deal with, highly unprofessional and it feels like they are constantly looking for ways to take advantage of their consumers. Save yourself the stress, money, and time, take your business and your vehicle elsewhere.

female employee was extremely kind and showed me all over the showroom and shop i will definitely…read morebe coming back to make more content 5 stars

The worst kind of bait and switch, underhanded, sleazy car dealer. My experience with them was over…read morethe phone. What a group of incompetent idiots. I got passed on from person to person to person. refusing to honor the deal that was finalized via email contact before I get the strong feeling something very shady is going on with this business would not recommended.

I recently had an outstanding experience at Greenwich Cadillac and couldn't be happier! From the…read moremoment I walked in, the team made me feel welcome and valued. A special shoutout to Lindsay, who was incredible to work with--she was patient, kind, and incredibly responsive. Her thoroughness made the process so smooth. Oliver and Jason were also fantastic, helping me find the exact car I was looking for and ensuring everything went seamlessly. They kept me informed about all the details and made sure I was comfortable every step of the way. I'm excited to be a client of Greenwich Cadillac and look forward to a long relationship with this amazing dealership. Highly recommend!

I just drove off with my RAV4 plug-in hybrid. The car is terrific, and Albert took care of…read moreeverything. Felicia Ron care of the financials. I've been a Toyota of Greenwich for about thirty years, and am very happy with the vehicles and the excellent customer service.

Albert , the sale person at this dealership is really great . i was able to find my new Corolla…read moreCross LE and traded in my old Rav4

Great people! Keeping our favorite little cars rolling right along! In business now for over 100…read moreyears! Amazing! God Bless them!

We were having some issues with our 81 Vanagan Westfalia on our trip from NC to Maine. Pulled in,…read morewith no appointment and we were taken care of immediately by the owner!! Amazing service!! Thank you so much David!!