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    Lambert Karen, MD

    5.0 (1 review)

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    2 years ago

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    Heart Care Centers of Illinois - Heart Care Centers of Illinois  Mokena, Illinois

    Heart Care Centers of Illinois

    3.5(13 reviews)
    11.8 mi

    Heart Care Centers of Illinois Mokena, Illinois…read more The quality of care by my husband's cardiologist and my cardiologist, have been excellent, however, the office staff, the office supervisor and the lack of the 21 century computer technology has NOT been good. We have had numerous problems getting our medications refilled with their office staff blaming the pharmacy for not transmitting (faxing) the refill requests appropriately. Per the office supervisor, they have "problems with numerous pharmacies." As stated to the office supervisor, if there are numerous problems with numerous pharmacies faxing these requests, then it would appear that the real problem may be on the receiving end (Heart care) and how these medication refill requests are not being processed appropriately by the Heart care staff. It would be in Heart care's best interest (along with patients' best interests) for this healthcare provider to invest in computer systems or programs that allow for electronic transfer of medication prescriptions or refill requests, as almost all other health care providers do, instead of relying on archaic fax transmittals. It was impossible to speak to a nurse or our cardiologist, as the office staff screen our call and deny access to care by the physician or healthcare professional. This is a dangerous practice as the office staff are not medically qualified to do this. I hope that in the near future, Heart care steps into the 21st century with their computer systems, software and office management. As for my husband and I, we will be looking to find a new cardiologist office that takes quality of patient care, management and computer literacy as a priority.

    Have been a patient for about 6 years. they are very knowledgeable and caring group. They have…read moreproperly diagnosed and treated my condition from the start. Couldn't be more satisfied with their service. Paul S

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    Heart Care Centers of Illinois - Heart Care Centers of Illinois  Mokena, Illinois

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    Heart Care Centers of Illinois Mokena, Illinois

    Lambert Karen, MD - cardiology - Updated May 2026

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