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    Lala Express Braiding

    5.0 (3 reviews)
    Open 8:00 am - 6:00 pm

    By appointment only

    Services - Lala Express Braiding

    Haircut

    Hair styling

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    Recommended Reviews - Lala Express Braiding

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    4 years ago

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    Hair Psychology - New Client Special, no end date

    Hair Psychology

    4.6(22 reviews)
    18.4 mi
    $$

    Joanna is a very talented stylist. I came to her after a particularly bad haircut somewhere else…read moreand she helped to make it look good while growing it out. I usually just ask her to do what she thinks will work best and it looks great after. To top it off, she is funny and has a big heart. She spent an amazing amount of time cutting my cousin's hair while she was in chemo helping to transition to when she would lose it all. She was meticulous and wanted to get it just right. Go see Joanna! You won't regret it.

    I'll start by saying that Joanna obviously knows what she is doing and gives an excellent cut,…read moretechnically speaking. My work and schedule have changed and that meant that I needed to find a new stylist. I looked up reviews (she gets rave reviews) and then called and asked specifically if she worked well with curly hair (she said she was comfortable with curly hair) and let her know that my plan was to go from long, curly hair, to a long, curly pixie (short cut). Set the appointment. Got really excited! Arrived 20+ minutes early to have time to get a feel for things and make sure we had time to discuss the cut/plan. I barely had a consultation. Was in and out in less than an hour - super quick for such a major transformation. Ordered some curly cream to pick up the next day, and expressed some concerns about the sides still being really thick. Joanna said she would be available to fix any bits that bothered me. (Totally reasonable for there to be some things to adjust after playing with it - it was a big change.) When I called the next day to make sure I could pick up the curl cream and let her know I needed some adjustments with the bottom layer, she didn't have the curl cream (miscommunication between us) and didn't have an opening to fix my hair for a week. That felt like a long time to walk around frustrated and self-conscious about a transformation cut... but, I took it and worked with the cut. (Which now took more time to style than long, curly hair.) Then, on the morning of the fix appointment, Joanna texted early to say she needed to cancel and offered to reschedule... a week later. I offered to come any time during that day. But, she was double-booked all day. (I was going to be out of town - part of the reason I had really wanted to get it finished and be happy with it, since the events I would be going to were very picture-heavy.) I was so frustrated with her lack of commitment to me, as a customer, and with feeling like I couldn't trust her to take my experience seriously. I didn't take the next appointment offered. (It would have been 2 weeks since the original cut.) And eventually decided to find someone else to "fix" it. Joanna is super nice. I think she is likely very loyal to her longterm clients. Based on my experience, though, if you have curly hair or are looking for a very new "do", I can't suggest her. I never felt like my experience or my hair were her priority. What was a very exciting thing for me turned into something I had to have "fixed" by someone else. (Now, it's too short ... but it's not a blob on the side of my head, so that's cool.) I've paid for two haircuts. (Joanna's was the most expensive cut only + tip I've ever had). And I was too self-conscious to happily pose for pics on a really important day for our family. I really, really hate to leave a non-positive review for anybody. We all have bad days. But, this needed to be handled better and I don't want anyone else to go through it. Hair is a big deal. We need to trust the person messing with it.

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    Hair Psychology
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    Hair Psychology - Joanna volunteering at St. Baldrick's Foundation fundraiser at Saints & Scholars Pub, Raleigh

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    Joanna volunteering at St. Baldrick's Foundation fundraiser at Saints & Scholars Pub, Raleigh

    Lala Express Braiding - hairstylists - Updated May 2026

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