Update. It has been 4 months since my surgery. I was given 2 days pain meds. I had to beg for that…read moresecond day. Day 3 nobody returned my calls. I was finally told to just go to the ER if I was in that much pain. ERs dont treat pain. After I called and complained about my pain a few more times I was told my fallow appointment up would be moved to a different facility. No one form that the roosevelt facility ever called to check up on me. If your surgery is elective. I beg you go someplace else. They will not treat your pain in any meaningful way. Dr Miller and Dr Hillard should be working in the morgue with dead body's with as little as they care about pain management. Doc miller had her back to me when telling me how I would not need pain management. Dr miller cares about patients pain with same concern as an auto mechanic cares about the cars pain. Those 2 are just butchers.

Parking can be an issue, especially if you don't want to spend a week's paycheck in the garage,…read moregiven that many have to wait for a long time before their scheduled appointments. Street parking is scarce, and cars passing by all seem to be in a hurry, honking their horns, crowding and not wishing to allow you the space, nor the time to park safely and quickly be out of their way. Inside, confusion ensues, as confirmation emails steer you to the 4th floor for children's covid vaccines, yet, after standing in line, you come to find that you must return to the first floor and stand in yet another line, fill out more paperwork (though it was all done previously online), and await your turn, which comes 20 minutes after your scheduled appointment slot. Staff don't seem to trust parents about their children's behavior and ease with vaccines - I'm sure they see the gamut of response, more of them being the children who flinch, flail, scream and protest. Our children are not like that, yet those who administer the vaccine don't trust me/us and force us to restrain our children uncomfortably and unnecessarily; after which they gawk at their calm and composed demeanors, complimenting them and wide-eyed congratulating us, their parents.

My mother was admitted here with a broke tibia. She needed surgery but because of her age and…read moredementia it was going to be tough go for her. Her nurses and the doctors were very attentive and communicative throughout and the surgery went well. Unfortunately she has had multiple health issues over the last few years, and with her dementia we weren't surprised when she didn't fully recover from the anesthesia. In the end she passed away, with all of us there. The doctors and nurses were able supportive without being intrusive. It was clear that they cared and were upset that they had somebody under their care pass away. We do not blame them as many might when losing a loved one in a hospital, for we knew that her dementia had just taken so much from her and that in the end we knew she had just decided that she had enough and was ready to move on. Losing your mother is a terrible experience. Explaining to your father who also has dementia that his wife is gone, over and over, is just soul crushing. The staff at UW were very comforting and helpful and of this terrible situation this was the only light that was visible during this tragedy.

This is tough, because how do you rate a hospital where you lose a loved one? Buckle up, this one…read morewill be long... We started off with her in a hospital in a city approx. an hour north of Seattle where they placed her in the ICU awaiting a bed at UW. She was there nearly a week before finally getting a bed. That hospital cared for her, but they really didn't have the resources to manage the depth of the medical trauma she was in and sadly the day she was transferred was the last we ever were able to share communication in a normal capacity. (We did not know things were that bad at this point.) And yes, I'm going to be intentionally vague in some places regarding the medical history. She arrived around 11pm on Thursday. The EMTs called to let us know she safely arrived and that the hospital staff was getting her set up. The following morning we called the number provided to see what time visiting hours were or how that was set up. Once we finally were able to reach a doctor, we were advised she was on a feeding tube and unable to communicate, that things had taken a turn for the worst and we should get there immediately. Why WE had to call them rather than the other way around is wild. We should have been informed of the rapid decline immediately because we would have rushed sooner. We high tailed it to Seattle, parked and entered the construction maze that is Montlake. It's a hike from the parking garage to the ICU and once inside you're asked to wear a mask, a gown, and gloves for patient safety. We met with the attending doctor who explained the decline in condition, how that may have happened and were apologized to regarding the lack of communication. We made it clear whom to contact when and thankfully got that cleared up. Spent the whole day in the ICU and went back to sleep as only one person can stay overnight. The next morning we arrived super early and conditions had worsened. We had the hard conversations with the doctors regarding doing nothing, middle of the road, or aggressive treatment that could potentially make things worse. We asked for middle of the road and received detailed explanation as to what that meant. The following morning we called early to check on her status and were told they pulled her feeding tube. We had NOT agreed to that and were incredibly upset when we arrived. We had 3 different doctors in a private room explaining to us that it was in her best interest, but no real explanation as to why they didn't inform us that was necessary or that it was happening. Again with the lack of communication entirely. This is literally a life and death situation, which is clearly something they experience regularly daily and I'm baffled at the inability to communicate with the living relatives something so critical to share. We stayed late that night so she wouldn't be alone. The nurse told us we could leave because she probably only had hours left and this wouldn't be something we would want to witness. So we said our goodbyes and left expecting to get a call shortly about her passing. The next morning we wake early, no calls had been made. We called the hospital and found out she was still going so we rushed down to spend the day with her. She lived another 24 hours. We're thankful we had that time even though she was not able to see move or communicate with us. It's a heart wrenching place to be in and nobody is having a good time. The doctors and nurses all were very compassionate and take great care of their patients from what we experienced. Our big issue was the lack of communication.

5 reasons I cannot trust that the UW Medicine Roosevelt Clinic doctors are knowledgeable: Below…read more1)-4) are experiences from two recent, separate annual preventative exams: 1) I told both Dr. Rachel Sorenson and Dr. Laura Liao that I got my period every 2-3 months. They both told me, "Since you are almost 50 (or are 50), you should stop taking birth control pills." Later, when I sent a MyChart request for birth control pills, Dr. Liao reminded me that I should stop taking birth control pills. (I later learned that perimenopausal women can still get pregnant and if they stop their birth control pills, they need alternative contraceptives. Neither doctors told me about this risk.) 2) I asked both Dr. Sorenson and Dr. Liao if I should taper off birth control pills or stop cold turkey. They said I can just stop. I asked if there were any symptoms if I just stopped. They said there were no symptoms. They did not tell me anything about hormone therapy. (I later learned that when three older friends stopped their birth control pills cold turkey, they experienced terrible symptoms like dramatic hair loss that caused balding or severe health complications. When they visited new doctors, they received hormone therapy and their health returned to normal.) 3) For my annual exam, Dr. Sorenson did not touch me at all. She did not put her stethoscope on me or touch my neck or ask me to open my mouth wide. (One friend went to a new doctor and when the doctor felt around my friend's throat, she noticed something odd. The doctor requested tests and learned that her hunch was right: my friend had thyroid cancer.) If you only go to the doctor once a year, a doctor cannot assess your health just by talking to you. 4) Dr. Liao's pap smear took five times longer than a normal one. Imagine how you'd feel if you are lying on the table with your legs spread wide and metal items in your vaginal and three women are staring at your private parts and the doctor can't get the sample she needs and the veteran doctor only says things like, "Take your time" to the attending doctor and says nothing to you. It was a traumatic experience. I completed the UW Medicine survey and heard nothing back to acknowledge my experience. 5) I get a valacyclovir prescription for occasionally cold sore outbreaks. I only recently learned that for each outbreak, I should only take one course of pills which is a total of 4 pills, 2 in the morning and 2 twelve hours later. For years while my primary care physician was at UW Medicine Roosevelt, when I got outbreaks, I would take multiple courses of pills because I would call for refills within that one outbreak. Dr. Sorenson and Dr. Liao and my previous UW Medicine Roosevelt doctors never told me that I should only take one course of pills. Also, whenever I called for multiple refills within one outbreak, none of the UW Medicine Roosevelt doctors told me that I only need one course of pills; they just refilled my prescriptions during those outbreaks so I could take multiple courses of pills within the outbreaks. As a result, for two cold sore outbreaks in 2025, I took 16 pills for one outbreak and 20 pills for the other outbreak (instead of only 4 pills per outbreak!) Regarding above 1) and 2) and 5), Dr. Sorenson and Dr. Liao are newer doctors. But they consulted with a more experienced doctor and apparently that veteran doctor is also uneducated about those matters. I'm taking a risk by writing this review because I work at UW and if this review dissuades people from going to UW Medicine Roosevelt, that financially hurts UW Medicine which is part of UW. And my job at UW depends on UW being financially secure.

Reaching a human through their system to get a referral, or get a prescription refill authorized…read morehas taken multiple attempts and may hours. The hospital's AI system is pathetic! I've been a patient of their clinic for over 20 years, yet reaching a human to get urgent issues taken care of before the end of the year, when my insurance plan is changing, has been unexpectable. I'll probably end up spending thousands of dollars and need to submit extra insurance claims due to their poor service AI / lack of human service.

If I could completely erase my medical record with UW, I would. Before I step foot into my…read moreappointment, my complaint has been dismissed -- over and over and over again. God forbid you're a woman, have autoimmune conditions, have dealt with depression (like everyone else in Seattle), and god forbid you're in pain. After being diagnosed with multiple autoimmune diseases outside the UW system, I was so excited to finally see a rheumatologist who could put all the pieces together and help me manage all my symptoms comprehensively. Instead, I got a cynic. She told me that yes, I'd tested POSITIVE for Sjogren's in the past and yes, it was unusual that I'd just had a salivary gland removed the way Sjogren's patients tend to have, BUT SHE DIDN'T QUITE BELIEVE IT (What????), so she wanted to test me again. The same tests. Again. And true to the tricky behavior of autoimmune markers, they decided to hide that day. (That should be Autoimmune 101). Then she denied the results of my adrenal tests showing a need for steroids, which had absolutely transformed my life for the better. Then, when I said I'd like to move my pain management from a clinic to rheumatology where it belongs, I suddenly became the worst of all things ... a drug seeker. (UW reflexively labels everyone in pain as a drug seeker. There is no such thing as pain, by the way, not even from a torn shoulder or torn plantar plate or the arthritis stemming from those injuries.) I am 53 years old and she asked me if I'd ever tried ADVIL or TYLENOL. What???? You mean the first line of defense? You mean the most obvious place to start? In what world would I come to a doctor asking for help with pain if I hadn't tried everything else? Yes, I had tried those OTCs and so much more. I'd given them to my children, who are almost as old as she is. In a spectacular wrap-up, she actually said, "We don't have time for people like you." I assume she forgot that I, along with all her other patients, pay her very, very well for every minute of her time. I believe UW perpetuates elitism, I believe it perpetuates negative stereotypes about female patients, I believe that if you've ever dealt with depression or anxiety at UW, it's the first thing many UW doctors consider when they "consider" your acute symptoms. A teaching hospital at this level has very serious issues when every patient looks like a problem, not a human being.

Waited over an hour to be seen for a 15 min specialty appointment in December 2022 that was…read morescheduled in June 2022. Then had a return visit in May 2023 that was billed erroneously by the physician so insurance won't cover. They won't answer the phone or MyChart messages to remediate, and UW billing told me to "google how to amend UW medical records." Absolute joke of a clinic--won't be back and don't recommend.

I personally have known UW Medical to have performed great feats of health care…read more Unfortunately UW Dermatology seems to be the red headed step child of the UW medical system. If you desire a routine yet thorough exam for moles, keratosis or psoriasis - you will be much better served at another provider.

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

I had my LASEK operation here…read more http://en.wikipedia.org/wiki/LASEK#PRK_versus_LASIK Friendly staff. Personable, ninja-skilled, and non-ego-maniac doctors. Modern diagnostic and assessment technology. Nancy Y. Ross, O.D. http://www.yelp.com/biz/X8Ey0n6LzgMoIknZZ0jHYQ spent a couple of hours giving me an extensive eye evaluation and fully informed me of my treatment options and the differences and risks of PRK, LASIK, and LASEK. Much of the risk in corrective eye surgery comes from inadequate preparation and Dr Ross was much more through than any other experience of patients treated elsewhere that I have spoken. She took nearly two hours with me to make sure that everything was checked and double checked to make sure that everything would come out perfect. Tueng T. Shen, MD, PhD http://www.yelp.com/biz/zf7GULk5IcZRckABROnvwg performed my LASEK operation which was completed in a quick, effective, and (from reading other peoples accounts performed elsewhere) a comfortable way. Dr Shen also called me at home *on a weekend* to check up on me and make sure I was ok. I was dumbfounded. A MD calling me on a weekend of their own free will? Amazing. She even answered my questions and was happy to do so. It is still astonishing to remember and contrary to every other experience with a busy busy doctor I have had in my life. Followup care is taken very seriously. A day after checkup, week after, two weeks after, a month after that, and then every three months for a year is all included in a packaged price.

Here's what you need to know:…read more The doctors and medical staff are first rate. Conservative, thorough, compassionate, and friendly. Everything you'd want when going some where to get your eyes zapped. Dr. Ross and Dr. Shen are the two I've had the most contact with. Dr. Ross is one of the best docs I've ever met, in any specialty. Dr. Shen performed my LASEK surgery, and called me at home that night to see how things were going. Now for the annoying part. The office staff, except for a few bright bulbs, doesn't have their act together. Forgetting to send out information to me, not having forms ready, getting my address wrong repeatedly, etc. Dumb. If you want refractive surgery done by the best, and don't mind possibly having to deal with some annoying admin person, this is the place.

This location has been closed for awhile. It is now moved primarily to the U-village location…read more We have had good support from that crew for more than a decade. Unfortunately our family doctor is leaving to go out of state.

Very grateful to the doctors and staff at this Swedish location. My son and I are both patients of…read moredoctor Miller's and followed him over here from South Lake Union. This location has a much cozier feel and the parking situation is much better. All that aside, my 14 month old son has had a few scares and the staff has always been able to fit us in same day with other doctors. Being able to reach an actual human being when I call was such a welcomed surprise when time is of the essence. Dr. Miller is just all around amazing. I almost didn't write this review because he's always booked out about a month in advance. My son and I are able to do back to back appointments and the convenience is everything when you're a single mom. Dr. Miller finally got me back on my proper meditation after my son was born. I thought I was going to have to jump through the hoops that always come along with that, but he made it easy and made me feel so comfortable. I finally feel balanced and like me again. Thanks guys! You're amazing.