Lakeshore Marina in Denver, NC charged me $3049.79 to replace my boat's shifter & cable, replace impeller, plugs, fuel separator, oil filter, oil, and perform a lower unit lube. Kellie promised a 4 year warranty on all work and parts (was written on the invoice), said payment not necessary until I was happy with work done. She detailed to me the shoddy work performed by the prior marina. She also promised to give me the old parts from my boat as proof the work was done. All sounded very good over the telephone. When the repairs were completed, she asked me to meet her at my dock so I could drive the boat. Before that, however, she came by my work to pick up a check. When I got home, the boat was there but no one from the marina was there. The boat was dirty and the carpet was wet (had apparently been stored outside without the cover during repair). It was obvious the shifter had not been replaced - once I finally got the boat started, the shifter would not move at all unless the neutral button was pushed in. The neutral button then fell off of the shifter. When I turned the boat off after running it for about 30 minutes, it continued to cough and sputter, something it has never done. I tried to call this marina multiple times but never got anyone to pick up the phone nor return my messages. No used parts were left in the boat as promised.
This marina has an F rating on Better Business Bureau website. Probably too high for them. read more