We had Lakes Gas for seven years and it was a lot of headache. We were on a charge account yet they still failed to fill our propane as needed. So twice we had to schedule and pay for an emergency trip even though it was their mistake. Now after we moved to a new (much better!) company we were given the final bill and even after many miscellaneous charges we were owed a refund. 6 months later the refund never came so I stopped in the office. I was told they would reprocess it and send to corporate. 3 more months later still no refund and I called and was told that corporate decided we are not owed a refund. I asked for a new itemized final bill that shows this change (of almost a thousand dollars) and was told it would be emailed immediately and I still haven't received. Anyway, moral of the story choose another company no matter what. read more

Stay away from this company if you can. I have only dealt with them for two years but it's two years too long! When we first purchased our home the tank was here so we continued to use it. The first issue we had was a faulty gauge, which "sticks" so you think you have fuel until you run out. Then not only to they charge you for emergency fuel but instead of fixing the equipment they just turn the gauge sideways on the tank and say "read it like that.". B.S. right? On another occasion, was told they would come on Monday to bring fuel, our usual day is Wednesday but it was a holiday week so I figured that was the reason for Monday. Nope, surprise the driver shows up the Wednesday before Monday (we are c.o.d. so no check no fuel) driver flips out on me because they always come on Wednesday and he tells me I'm lying about the office telling me Monday. Meanwhile, remember c.o.d..... got billed twice, after I paid c.o.d. and check cleared bank. When I call to tell them I shouldn't have a bill they treat you like crap. Now last week called for fuel, was told Monday again, I said are you sure? She says let me ask Larry he's the manager. Yes Monday I'm told. It's Monday no fuel, I call to say hey could you fix this in your office? They put Larry on the phone and he instantly starts screaming at me! Really? This is the management? Seriously stay away they are incompetent, rude and unreliable. read more