In September of 2019 we put a $100 deposit on a bouncy castle to be delivered October 5th for our daughters' birthday party. It was not able to be delivered due to weather conditions which was completely understandable. The owner was very great at communicating with us about this all throughout the week before the party and then said she would refund our deposit to the card used to secure it. A couple weeks passed and we had not seen the return so we reached out to her and she said she could not refund it to the card but rather would send a check, we agreed and a couple weeks later we still had not received a check. Her story this time was that she had since figured out how to refund us via our card so she was going to do that. I obliged although I was certainly getting frustrated. When that didn't show up on our card in a week and a half we reached out yet again and she said she thought it went through but it must not have so she would send a check. We did not get a check that time either and had to reach out again, December 26th we did actually receive a check in the mail for our $100 deposit however on December 31st the check was returned due to insufficient funds. Not only was I out the original $100 again, my bank also charged me a $20 fee for depositing the bad check. I called her on January 9th when I received the notification about the returned check and conveyed my frustration. She responded with a text the following day stating that she was going to be putting cash in the mail for the original amount plus the fee I incurred. It is now January 21st and I have still not received a dime. Very very poor business model to lie to customers and refuse to return their money. 10/10 will NEVER use this service again and will be seeking legal recourse. read more