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    Lakes Area Guide Service

    5.0 (1 review)

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    6 years ago

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    Lake Carlos Marina

    Lake Carlos Marina

    3.3(7 reviews)
    4.3 mi

    We were vacationing in the area and were looking to rent a pontoon boat for a few hours. We lucked…read moreinto finding Lake Carlos Marina as we had a fantastic experience. The boat was pretty much a no frills 20' pontoon that worked very well and to be honest, had seen its fair share of time on the water. It operated flawlessly and handled very well. Because it wasn't in pristine condition I wasn't overly concerned about every little thing my kids did. Had it been a brand new boat I would have been nervous about anything that they did. We had a small issue with our swimming ladder for getting back onto the boat. We swung by the marina and they hooked us up with a ladder that worked much better. My family had a fantastic time on the boat, their staff was super helpful and friendly, and if we're back in the area again we would ABSOLUTELY rent from them again.

    Renters BEWARE!!! Not an ethical business!!…read more Employee who clearly had limited training was left in charge of the business. The water crafts they rent have no safety gauges to include water depth-finder, fuel gauge, trim gaug. Then, they charge renters for chips/dings to props, because they can't effectively raise the trim based on water depth. They told us they intentionally disconnect all gauges because they drain the battery. Also, if you run out of gas (because you have no idea how much gas is even in the boat - no operable gauge), they charge $80-$120 service fee to come and put gas in the boat. Lastly, when we expressed concern about the lack of operable gauges, and safety concerns on our specific pontoon, the young man who was left in charge said he would process a specific refund amount. Instead he charged us an additional $118 For a gift card! What?!?! Then it took over an hour and a half for the owner to show up - after several calls, and the owner sending other young kids to try to help. He finally refunded the fraudulent charge for the gift card, and the refund, only to REVERSE both after we left, so we were being charged the full amount PLUS an additional $118 for a gift card purchase we never made and never received. Our credit card company confirmed the credit and refund were reversed. We tried to file a claim with the sheriffs office for fraudulent credit card activity. They told us they went out to the business and he showed them his system where he credited our account. The sheriff believed him and told us, if he doesn't refund the fraudulent charge, we need to hire an attorney and take him to small claims court. I wonder how many others he has done this to... look at the other reviews and find out.

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    Lake Carlos Marina
    Lake Carlos Marina

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    Lakes Area Guide Service - fishing - Updated August 2026

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