I had the most wonderful experience here today for my outpatient procedure . The staff was extra…read moreattentive making sure they made up for the fact that due to Covid, the patients have to go thru all the stress alone . I felt extremely safe and comfortable thanks to their amazing team!

In the last year and a half we've had three visits to this outpatient facility. One for an…read moreoutpatient shoulder repair where we were billed $1000 because the facility used an out of Network anesthesiologist. The anesthesiologist did not bill for a year so we didn't even know we had any bills left and then we received a bill for $1000 which if it was in Network would've been zero. We then had two family members have a colonoscopy in the last year also at this facility. The doctor was in net work the facility was in Network but the anesthesiologist again was out of network. We were billed $500 for each Colonoscopy and we're also not billed for nine months after the test was done. We were not informed that it was an out of network provider and they are now demanding payment. It is the facility that sets up the anesthesiologist so they are responsible for not using the proper provider for our services and not informing us of an out of network provider. Therefore I would not recommend them to other people and I would not use their services as they are not upfront and honest with their providers and insurance claims which leaves the customer owing large bills.

The front desk receptionist was so unfriendly and had no customer service skills. She asked me what…read morewas wrong, but then wouldn't even listen to me when I tried to explain to her the problem. She ended up telling me to go someplace else for care. New place, but already going in the wrong direction.

Quick and easy service. Friendly staff. Judy and Danielle made everything easy and simple…read moreprocess. No wait and being able to just walk in with them being new is something to take advantage of. And they offer you a cookie with every visit! Something nice for the kids.

I am so glad that Advent Health made this new ER, it's located near my house and convenient to me…read more I've been here about three times with my kids when they are sick. This ER is so nice and so clean. The nurses every time I come are extremely nice and professional. Great little hospital ER if you are in need of care!

This is how healthcare is supposed to be. Bravo Zulu to all the staff members. Not only quick but…read moreefficient also. Thank you Dr. Kyle & Ling ling RN. As a prior member of advent health. I'm so happy healthcare like this place is serving patients the way, they're supposed to be treated.

They were kind, efficient, and effective. Not much else to say. Super duper. This review has to be…read morelong enough to post.

All aspects of this office are good...from clerical to doctor care. Recommend highly.read more

I scheduled an annual wellness visit, which my insurance covers at 100%. Before my appointment, I…read moreconfirmed my coverage and understood that there should be no copay for a preventive annual exam. When I arrived at the South Conway office, I was told I had to pay a $60 copay "just in case" the visit ended up being billed differently. I did not feel this was fair, especially since my insurance clearly covers annual preventive visits at 100%. Because I disagreed with being charged a copay for a covered service, I chose to cancel my appointment and requested a refund of the $60, which was provided. Unfortunately, this meant I lost time from work and wasted part of my day for an appointment I was unable to keep. I understand that clinics have billing policies, but patients should not be expected to pay upfront for services that their insurance has already confirmed as fully covered. I hope management reviews this policy so other patients do not experience the same frustration.

My sister got an incredible experience there today, from the door a person fully protected is…read morechecking the patient's temperature, and inside everyone es wearing mask and gloves. Congratulations you are the best. Thank you all for an incredible job.

I had to have a little surgery on my throat and my doctor had me go to a surgery center. The check…read morein process was smooth and easy. I was greeted by my nurse, Annie, who took me back to the pre-op area. All of the staff were friendly and kind. My doctors explained the procedure and post-op expectations. So far, so good.

If you want empathetic care-- this IS the place If you want…read moreprofessional service-- this IS the place If you want an amazing, careful, and safe surgical team-- this IS the place If you want courtesy and kindness when you walk in the door-- this IS the place. If you want great anesthesia, doctors and nurses-- this IS the place!! I don't work here but I've been a surgical nurse over 25 years and a nursing professor for 10 and I can't tell you enough how happy I was with everything!! They treat you like family! I hope you agree and receive the same great experience I had.

It's shocking to me that you charge $318 just to walk in the door but the Wildwood Urgent care…read morecharges $135. I paid almost $500 for you to tell me I have allergies (duhh) with a sinus infection. I called other Urgent care in area and they were all between $135-$175. Shame on you guys, I'm a single mom with no insurance

I was very sick when I went to this care center…read more The staff at the front desk was very friendly and took all my information immediately When I was brought into a room, the nurses took the routine testing, such as: blood pressure, temperature, and more. They were very friendly, professional, and engaged in small talk to build rapport. They helped with getting my mind off of feeling so awful. The doctor was fantastic. She was extremely professional, knowledgeable, caring, empathetic, and made me feel very comfortable. She got right to work, checking me out and went far beyond the expectations for an emergency care center. She was very cheerful, and her personality just made me feel better as blood was taken and other tests were being done. It's very hard to explain this particular doctor's mannerism. As she works diligently to find out what is wrong with the patient (ME) She just makes a patient like myself feel safe and comfortable. It is a quality I have never seen with a doctor. I do not know.

Dr B and medical staff are incredible. Lynette his office administrator is absolutely fabulous. I…read morehave been dealing neck, shoulder, hand, and arm pain for over a year. I had surgery just over a week ago and the pain is gone! I mean gone! He is a miracle worker and without Lynette it wouldn't have been so quickly. Thank you for everything you two have done for me. You gave me some of my life back. I have no pain, I am sleeping through the night, and living a normal life after ONE week!

Loved the staff and the doctor. He went over everything I've had done,and other possibilities but…read morewe both said surgery was the best option for me at this time. Very happy I'm going to get relief